MacBook Air Screen Cracks

Hi, I was watching something over the net yesterday on my MAB 13 from dec 2012 and suddenly out of the blue this crack appears lower left hand portion of the screen. First I even thought it came from the programm I was watching, but then I realised it was a crack on the screen and I think it is even growing. I have hardly used the MAB as I don t have it at work, and if I use it it is always on a stable wooden surface, it has not traveled but twice two months ago (completely padded), the keyboard and case look brandnew. The point I AM SO VERY Sad. I went to the apple store and the rep told me it probably comes from a dust corn or some other "corn" that was on the keyboard, he was though very sympathetic but couldn t do anything, but have it sent in and charge me 69euros for a quote !!!!!. I am not sure what to say to this. I ve had a macbook pro for two years and its screen never cracked from a dustcorn or any other "corn" or "corn-like" presence on the keyboard. It does not make sense to me that a laptop screen can crack from a dustcorn. A MAB is a laptop, even praised for its ultralightness, so its purpose is to be carried around and exposed to many environments, if I have to treat it as a forensic sample (I am saying this because I work in forensics) and I have to have a DUSTspray with me all the time, a) I would have liked to have know about this before, because I simply cannot afford 400-800 euros repair and b) as much as I am an apple fan, I WOULD HAVE NEVER BOUGHT HIS PRODUCT.

I am soooooo sad,... this is the ironic thing about apple products, it is not just that you get really annoyed when something is wrong and noone really cares about your 1150 euro investment that is just going down the drain, it also makes you very sad.

Sounds like you had some kind of dustcorn, or other corn-like presence on your keyboard.

thank you so much for repeating and emphasizing! In fact, I don t know if you read the post, it says the sales rep suggested this. I did not confirm the presence of a dustcorn, or any "other corn-like substance" on my keyboard. Also, I am not sure you know the size ranges of dustcorns as they come, but I am sure someone as smart as you can find out. In fact, the sales rep could also have said, it looks as if you had bombarded your screen with a solid rock (this is how it actually looks ), which to your special notice, I did not do, although it sounds like it.

As you can see, you're not the only one. The same thing happened to me, and others here. A crack happens over night. It must be a weak spot in the MacBook Air. Hopefully, Apple will acknowledge that and do something about it. You'll also notice in this forum, a few strange people like to blame you for it, even though they have no idea how you handle the Air.

i Can't even watch movies on my Air anymore. The screen is getting worse and worse. I'm disgusted. This is the first time it's happened to me withan Apple laptop. All other laptops work fine, even older ones. It's strange to see how Apple is reacting. I think when enough people complain, they wil do something.

by the way, what the heck is a dust corn?

thank you 33Nicolas, and I am really sorry, I was germanizing my english, with dustcorn I meant a particle of dust or grain of dust 🙂 , had a strange feel to it, I admit. (sorry CT if it sounded like it was a corn made of dust, but I don t have such a thing either on my keyboard). So it gets worse, this was what I was fearing. I haven t called apple support, but I will do later on.

NNo problem, I get it. Maybe we should call it that from now on, corn dust, pixie dust, leprechaun shenanigans. Let us know how it goes. Good luck.

I just had a crack appear on my 8 month old 11" Air yesterday. I usually just use it at my house on the couch. I hadn't touched it in two or three days, and the crack appeared after waking it from sleep that morning. I always had it in a sleeve, and last took it out of the house over two weeks ago. I took it in, and they immediately classified it as an accident/my fault... I was flat out shocked! I agreed to pay the freakin $425 to hve it fixed, but I saved up a long tine for this thing, and I am seriously depressed over this. Mac everything since the 80's. I feel ripped off.

I hear you. My 2011 Air is just good enough to write with and end emails. I can't even watch a movie. They also implied user manipulation. Seriously now?

Apple, wake up.

squiredogs

I usually just use it at my house on the couch.

Did you fall asleep using it on the couch and possibly roll over onto it? That is rather common 😊

Can SOMEONE tell me how to stop getting email updates to this thread? I've clicked on both

"stop email notifications" and "receive email notifications". Neither one seems to work.

I am now on my fourth 13" MBA. My first two had hinge problems: The hinges eventually gave way, leaving me with a dangling lid and a black screen. Apple refused to repair the first under AppleCare, so I didn't bother getting it repaired. When the second machine's hinge went, I did some research online and discovered that it was so common an MBA problem that Apple finally started covering the hinge repairs. Fortunately, MBA #1 still had a month to go on AppleCare, so both MBA #1 and #2 were repaired without cost to me.

MBA #3, purchased December 2010, developed a subsurface screen fissure out of nowhere this past May. One minute my MBA was sitting on my desk in pristeen condition (except for the keyboard, on which the lettering had worn off a number of keys), the next it had a pinhole crack a pixel or two wide with a faint starburst scattering around it on the lower left of the screen-- oddly enough, underneath the surface of the screen.

At first, the subsurface crack only showed up on a dark screen and didn't really get in the way. However, over time, every time someone (my son, for instance, sitting on the sofa to my left) tilted the screen using the bezel on the left, the screen audibly cracked further. Every time there was the slightest pressure on the closed lid, it cracked more. By this month, it became unusable. Now I've migrated to MBA #4.

Tomorrow, I have an appointment at a nearby Apple Store to get MBA #3 repaired. I will arm myself with a sheaf of printouts from all here who had the problem and put in my 2 cents (40,000 cents?) about how Apple should cover the repair. At some point, they may have enough evidence to cover this kind of repair routinely.

With MBA #1, I was grateful that I have packrat tendencies and still had the machine sitting around when Apple finally decided to cover the hinge defect. AppleCare on #3 runs out in a couple of months, but it is much to good a machine to mothball (I have the 250 GB SS model), so I will likely (or rather my business will likely) pay for the repair. I will keep the bills around until Apple finally covers the spontaneous cracking. There may even be a small claims court in my future.

I will post again when I have Apple's answer on this.

Hmmm... Do you have lots of dust-corns where you live?

No. We have pixel fairies.

Have you had any success? The same thing happened to me. I put my Macair 2013 away for 3 hours, and I opened up the screen and had a huge crack from the centre of the screen where the apple logo lights up behind which makes the right side completely impossible to see. I placed it in a padded case, and in a bag. Horrified.

The way I look at it is the more we are here, the more likely we'll get our faulty prodructs taken care of.