Font installed, but not appearing in MS Office programs - although it does in Pages

Please send the font to me at: retoucher at jklstudios dot com

It's either royally damaged, or you have only one half of an older Type 1 PostScript font.

cannot thank you enough for this post Kurt! Literally saved my *** many time - when clients have their own custom fonts for Presentations and Powerpoint doesnt recognize that Ive loaded them! phew!

Thank you thank you thank you!

Hi Kurt I am contacting you as you seem to know what you are doing and I am extremely desperate to get this fixed [see below for details]. Everything in my business is related to this font! Please help! I am also happy to pay $50 for a very simple, basic step by step [dot point] instructions on how to fix this! Please help!

I just upgraded to Office 2016 for Mac and the font that I use for all my business document no longer works.

I need a Mac and Office expert to fix this urgently.

Years worth of important documents have been converted to a different (ugly) font, ruining the format and making them unreadable. I know I can select all and change the font however this font is specific to my business and logo! I do not want a different font!

I understand there is a way of getting office 2016 to recognise my font! I am very computer literate however can not seem to do this!

Font is GiveMeTime

Thankyou

Tracey

Hello Tracy,

That was one seriously screwed up font! There was no way to fix this by just playing with settings in the OS or anywhere else other than manually, and correctly rebuilding the font from scratch.

Email me: retoucher at jklstudios dot com

I can then send the rebuilt and regenerated font back to you.

Hi Kurt: I am running Office 11 and Frutiger is not showing up in the font list in Word although it is installed and showing up in all my other programs. I am running Office on my Mac, btw. I went through the steps you listed except when I tried to remove the Office Font Cache from the Preferences folder it wasn't there. Any additional advice would be much appreciated.

Judy

Hello judyp3,

You may have missed this part if you didn't read through the entire topic:

Since the above post of mine was written, the Office 2011 Service Pack 2 (version 14.2.0) changed the location of many preference files, including the font cache data. It is now located at:

~/Library/Application Support/Microsoft/Office/Preferences/Office 2011/Office Font Cache

The tilde ~ means your user account. Not the Library folder you see next to Applications, System, etc.

Frutiger is not a font included with Snow Leopard, so unless you have a bad font, only half of a Type 1 PostScript font, of another Frutiger font active (which will cause a conflict with that font and the one you're trying to use), it should work.

Clearing the Office 2011 font cache file may help, but it's low on the list of things that fix font issues.

Thanks for the info on the new location - I did that but the font still is not showing up. There are no other Frutiger fonts, I and can use the font in all other programs so it can't be bad, so there must be another source of the problem. I will keep searching. Thanks,

Judy

Forgot to add. All versions of MS Office for Mac have this annoying quirk. Any font you enable after Word, Excel, etc. are already running will not show up as a font you can choose. You must shut down the Office app and relaunch it.

I assumed I had to do that and did it several times with no luck.

Thanks Kurt: This procedure worked beautifully for me! Thanks again! Take care, Alessandro