Thor digital copy not working?

Hi I bought the movie Thor today. I loaded the digital copy disk into my PC and redeemed the code as I have done many time before. The only thing is this time the movie downloaded ok and when I click on the movie tab i see it there but it will not play.at all. I went to the folder where my movies are "C:\Documents and Settings\Compaq_Administrator\My Documents\My Music\iTunes\iTunes Media\Movies" and the movie Thor is not there. So now I shut down my PC and restarted everything over and get the same result. And yes it does let me reuse the same redeem code over and over??? any help would be great as I have not found any way to contact Apple directly or via e-mail for this.

Thanks

Ralph