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KnoxvilleSam Level 1 Level 1 (0 points)

Has anyone had a problem with Google Earth crashing upon launch. I thought maybe my OS (10.6.8) was not working with the new Google Earth (6.xxx), but I re-installed the old Google Earth (5.xxx), and it still crashes upon launch. I've gone to the Google Earth forums and can't find anything that works.

 

TIA,

 

Sam


iMac, Mac OS X (10.5.7)
  • BGreg Level 6 Level 6 (17,495 points)

    I'm running 10.6.8.  I just downloaded Google Earth 6 for Intel and it works fine.

     

    Have you tried renaming or deleting from the library preferences com.googleEarthPlus.plist and com.google.keystone.agent.plist ?  Sometimes, the .plist files can become corrupted and cause application issues. Applications normally create a new .plist file if the existing one can't be found. 

  • DHodges Level 2 Level 2 (330 points)

    I continue to have this same problem. I've deleted Google Earth / re-installed it / deleted the '....plist' files noted by BGreg above. It seems I've only had the problem since getting our new iMac Oct 2010 with Snow Leopard. Had no problems with it on the slower 2002 iMac 15" FP with OS 10.4.

     

    Any other suggestions?

     

    Google Earth works fine (though slow) on our PCs at work. I would have thought on a newer Mac OS it would run like a charm. Yet it starts to open; begins to show the startup tip screen and main window behind it, then quits.

         I also get no '...quit unexpectedly' notice as I might expect.

  • X423424X Level 6 Level 6 (14,215 points)

    Here's all the stuff you should delete for google earth:

     

    ~/Library/Application Support/Google Earth

    ~/Library/Google/GoogleSoftwareUpdate

    ~/Library/Preferences/com.google.GoogleEarthPlus.plist

     

    (~ is your home directory)

  • DHodges Level 2 Level 2 (330 points)

    Thanks, X423424X, but no go unfortunately. Immediate crash and dialogue box opens asking if I want to report to Apple (which I've done twice now).

     

    I have found that I can open Google Earth without problems from another user account on our iMac. Not sure what files in my user account might be causing this constant crash upon opening Google Earth

  • X423424X Level 6 Level 6 (14,215 points)
    I have found that I can open Google Earth without problems from another user account on our iMac. Not sure what files in my user account might be causing this constant crash upon opening Google Earth

    That's sounds like a conflict with something you added.  So please post the contents of the following:

     

    your login items

    ~/Library/LaunchAgents

    /Library/LaunchAgents

    /Library/LaunchDaemons

    /Library/StartupItems

  • Peatree2 Level 2 Level 2 (465 points)

    Use an App like AppCleaner to detect all of the "Google Earth" files in your directory. Delete the ones that say something like "crash."

  • DHodges Level 2 Level 2 (330 points)

    Hopefully these images display correctly. I switched over to Advanced Editor and they seemed to revert to "?" icons.

    If this doesn't work, I'll retry. Thanks for the help so far.

     

    My Library/LaunchAgents:

     

     

    Mac HD Library/LaunchAgents:

     

     

     

    Mac HD Library/LaunchDaemons:

     

     

    Mac HD Library/StartupItems

     

  • DHodges Level 2 Level 2 (330 points)

    Quick test on just the last item; again, to see if the image will display.

     

    Mac HD Library / StartupItems:

  • X423424X Level 6 Level 6 (14,215 points)

    Either there's nothing in those directories or nothing is showing up except titles in your post.  For the login items just type their names into your reply.  For the rest just cut/paste the output from the following lines in terminal:

     

    ls -1 ~/Library/LaunchAgents/

    ls -1 /Library/LaunchAgents/

    ls -1 /Library/LaunchDaemons/

    ls -1 /Library/StartupItems/

  • DHodges Level 2 Level 2 (330 points)

    Thanks, and yes as I'd found out - pasting window screen-shots from 'Grab' didn't seem to work in either standard or HTML format in this Apple forum, so I'm doing as you suggest with hopefully minimal typing.

     

    Here's the 'Login Items' from my User account that ARE checked off:

    Quicksilver (Application)

    KeyCue (Application)

    SymSecondaryLaunch (Unknown)

    iTunesHelper (Application)

     

    Othere that are NOT checked off:

    GrowlMenu (Application)

    GrowlHelperApp (unknown)

    GrowlHellper App (Application)

    System Events (Application)

    LMILaunchAgentFixer (application) - (maybe a 'LogMeIn' file?)

    EvernoteHelper (Application)

    ToDoHelper (Application)

    bzmenu (application) - (looks like a BackBlaze file, by its icon)

    Dropbox (Application)

    Google Software Update (All - (Application)

    HPEventHandler (All Users) - Application

     

    and now for your other suggested folders (and THANKS for your 'Terminal' tip; I need to know more about those commands. I do see a 'Kaspersky' file or two; likely due to my Parallels/Windows software; I don't have Kaspersky updated - only used the initial free version that came with Parallels):

     

    ls -1 ~/Library/LaunchAgents/

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (what the heck are these two Adobe files; this and the next on listed?)

    com.adobe.ARM.c0710a3bbc1f7b43a9487efa35b9142c1acc4fbd27f79fa7f26c3632.plist

    com.apple.FTMonitor.plist

    com.apple.FolderActions.enabled.plist

    com.apple.FolderActions.folders.plist

    com.apple.imagent.plist

    com.apple.marcoagent.plist

    com.macupdate.desktop5.scanner.plist

    com.smithmicro.cleaning.schedulermailer.plist

     

    ls -1 /Library/LaunchAgents/

    com.adobe.AAM.Updater-1.0.plist

    com.hp.help.tocgenerator.plist

    com.kaspersky.kav.gui.plist

    com.logmein.logmeingui.plist

    com.logmein.logmeinguiagent.plist

    com.parallels.desktop.launch.plist

    com.parallels.vm.prl_pcproxy.plist

    com.smithmicro.cleaning.quickbackupcheck.plist

     

    ls -1 /Library/LaunchDaemons/

    at.obdev.littlesnitchd.plist

    com.apple.third_party_32b_kext_logger.plist

    com.backblaze.bzserv.plist

    com.google.keystone.daemon.plist

    com.kaspersky.kav.plist

    com.logmein.logmeinserver.plist

    com.microsoft.office.licensing.helper.plist

    com.parallels.desktop.launchdaemon.plist

    com.smithmicro.schedulerdaemon.plist

     

    ls -1 /Library/StartupItems/

    ArcanaStartupSound

    HP IO

    HP Trap Monitor

    M-Audio Firmware Loader

    RetroRun

     

     

    Thanks again; especially if you're able to help solve this.

  • X423424X Level 6 Level 6 (14,215 points)

    Aarggghhh, where to start!  So many addons.  Trying to find the cuplrit (or culprits) is going to be problematic. 

     

    I guess you should do some control experiments first.  Log into another account and see if you still can cause the crash.  If it still crashes then boot in safe mode and see if you can crash it with that.

     

    If it doesn't crash from another account then the search can be limitied to just your specific account.  If it does crash then the suspects are global.  In that case doing a safe boot suppresses all these add ons and the crash shouldn't occur.  That's the theory anyway.

  • DHodges Level 2 Level 2 (330 points)

    Thanks just the same - let's go at this from another angle:

    What if I deleted ALL of those files?

       Is that too dangerous to try?

     

    I tend to react to Macworld recommendations on 'must-have' applications, so I install a number of useful apps. But I can't believe I have THAT many compared to the norm.

  • DHodges Level 2 Level 2 (330 points)

    We haven't heard from the OP (KnoxvilleSam) - have you solved your similar problem?

  • X423424X Level 6 Level 6 (14,215 points)

    Thanks just the same - let's go at this from another angle:

    What if I deleted ALL of those files?

       Is that too dangerous to try?

     

    Booting in safe mode is the moral equivalent of deleting all those files.  Not sense going through all the work if you don't have to.  Test if first.

     

    But yes, if you want to trash that stuff be my guest.   It's not the safest thing to do unless you are aware of the consequences.  Be prepared, for example, of possible future complaints from the various software that would require the stuff you deleted.  If you still have the installers for (some of) that stuff, perhaps they provide uninstallers to more cleanly get rid of the code.  While you manually deleting that stuff will stop it from running you still will be wasting some disk space with all the other stuff those utilities installed (the apps, preferences, stuff in Application Support, etc.).

     

    I tend to react to Macworld recommendations on 'must-have' applications, so I install a number of useful apps. But I can't believe I have THAT many compared to the norm.

    Generally those that says something is "must have" are the authors of those "must have" utilities!   There are very few add ons like this I consider "must have" (for me Little Snitch, Carbon Copy Cloner, immediately come to mind).

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