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iPad1 malfunction

1554 Views 18 Replies Latest reply: Sep 21, 2011 6:07 AM by Demo RSS
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Colin McClelland1 Calculating status...
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Sep 19, 2011 3:51 PM

My iPad1 (16GB) suddenly started telling me my disk space was full and to start deleting pictures and videos. I only had half a dozen pictures and no videos, but when I checked the content in iTunes it was showing over 12GB of space taken up by apps. I was surprised by this and deleted some. Still no difference. Then I counted the volume my apps was taking up and it was just over 1GB.


I did a full restore, during which iTunes quit two or three times and to cut a long story short I have original settings restored now and a restore done from my last backup today, and the iPad now shows 1.12GB of audio, 1.34GB of apps, and 10.6GB of "Other". Most of my apps are missing from the iPad screens, and when I try to select and apply them from iTunes the system goes into sync mode. I'm just waiting for it to crash again, as that's what was happening before. The backup starts, then quits, then starts again. Then iTunes crashes.


Anyone seen anything like this? What is 12GB of "other", why can't I get my apps back into the iPad, and what's with all this crashing? Yes, I've tried restarting the Mac and I've tried changing the USB ports, and even the USB cable.

Dual quad core Mac Pro, 2.16GHz MacBook Pro, 16GB iPhone 4, 1.6GHz MacBook Air, Mac OS X (10.6.5), 16GB iPad
  • Demo Level 9 Level 9 (73,835 points)
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    Sep 19, 2011 4:07 PM (in response to Colin McClelland1)

    "Other" includes data such as contact information and photos assigned to contacts, calendar events, Safari bookmarks/cookies/history, notes created with the Notes application, SMS messages, email stored locally or cached, and 3rd party application data created and stored by the application.


    The amount showing on your iPad is astronomically high and usually that means you have a corrupt backup. Try moving the iPad backup to somewhere on your desktop and then restore again. Restoring is the only way to correct the "other" situation.


    This is where your backup is stored on the Mac.

    Mac: ~/Library/Application Support/MobileSync/Backup


    The information is from this support article.

  • lllaass Level 10 Level 10 (135,405 points)
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    Sep 19, 2011 4:08 PM (in response to Colin McClelland1)

    Since restoring from backup did not reduce the "other" category you have to restore to factory defaults/new iPad.

    Try plaing the iPod in recovery mode and then restoring via iTunes. For recovery mode see:

    iPhone and iPod touch: Unable to update or restore

    Yest it works for the iPad

  • lllaass Level 10 Level 10 (135,405 points)
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    Sep 19, 2011 4:56 PM (in response to Colin McClelland1)

    Some apps can have a lot of data/downloads associated them that is larger than the app download file size.  Also, the file size of he app is the compress the size.  Whne expanded and installed it can take a lot more storage.

  • Demo Level 9 Level 9 (73,835 points)
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    Sep 19, 2011 5:39 PM (in response to Colin McClelland1)

    You may find that when the process completes that the size of Apps decreases as well. Even given that app data can take up space, that data should be included in "other" and not in the apps themselves. At least that has always been my understanding of "other". Plus having only 54 apps taking up that much capacity just doesn't seem right to me. I have 80 apps accounting for 3.7 GB of storage on my iPad and I have a couple of games that take up 450 and 750 MB respectively.


    But I will defer to lllaass knowledge on this one and and I will be curious to find out what your results are when the recover/restore process is finished.

  • Demo Level 9 Level 9 (73,835 points)
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    Sep 19, 2011 7:27 PM (in response to Colin McClelland1)

    I'm now starting to think that an app or apps are causing the problem based on your previous post. Restoring to factory settings and adding one app at a time until you find the culprit may be your next best thing to try.

  • Demo Level 9 Level 9 (73,835 points)
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    Sep 20, 2011 3:54 AM (in response to Colin McClelland1)

    Any item that appears in the Apps window under the Sync Apps heading, in iTunes, is an app and not a bookmark. I'm not sure why you cannot uncheck the box next to it. That is what you want to do to remove the apps - uncheck the boxes next to the app names and sync and that removes the apps from the iPad. They will still remain in your iTunes library to sync again when you choose to do so. But you want to obvioulsy resolve this backup/crashing issue first.


    At this point you may have to restore to factory settings if your backup is corrupt or bad. You will lose all dadat, but you can sync the apps, photos, music, movies and so on back to your iPad. If you restore to factory settings you will lose mail settings, bookmarks, contacts, app data, etc. This sinformation is copied from this site about iPad backups. You may want to read this for a better understanding.



    • Safari bookmarks, cookies, history, and currently open pages.
    • Map bookmarks, recent searches, and the current location displayed in Maps.
    • Application settings, preferences, and data.
    • Contacts.
    • Calendars.
    • CalDAV and subscribed calendar accounts.
    • YouTube favorites.
    • Wallpapers.
    • Notes.
    • Mail accounts.
    • Autocorrect dictionaries.
    • Camera Roll.
    • Home screen layout and web clips.
    • Network settings (saved Wi-Fi hotspots, VPN settings, network preferences).
    • Paired Bluetooth devices (which can only be used if restored to the same iPad that did the backup).
    • Keychain (This includes email account passwords, Wi-Fi passwords, and passwords you enter into websites and some other applications. The keychain can only be restored from backup to the same iPad. If you are restoring to a new device, you will need to fill in these passwords again.)
    • Managed Configurations/Profiles.
    • MobileMe and Microsoft Exchange account configurations.
    • App Store Application data (except the Application itself, its tmp and Caches folder).
    • Per-app preferences allowing use of location services.
    • Offline web application cache/database.
    • Autofill for webpages.
    • Trusted hosts that have certificates that cannot be verified.
    • Websites approved to get the location of the device.
    • In-app purchases.


    You could try removing the backup from the MoblieSync folder and place it on the desktop - don't trash it just yet - and then try to backup again. I wish I could answer your question about why these things occur and why this should be so complex at times but I can't.

  • Demo Level 9 Level 9 (73,835 points)
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    Sep 20, 2011 9:50 AM (in response to Colin McClelland1)

    This should direct you to that folder - I hope. ml


    I didn't realize that you were running Lion. I'm still using Snow Leopard and I'm not ready to make the switch just yet

  • Demo Level 9 Level 9 (73,835 points)
    Currently Being Moderated
    Sep 20, 2011 11:48 AM (in response to Colin McClelland1)

    You may be better off talking to Apple Support at this point. I did find a little more clarification on a Macrumors site. It is the last post on this site.


    From the site .....

    Lion does have a home library, it just doesn't have it accessible by default.

    To access it, hold option on your keyboard and click "Go" on the menu bar while in the Finder application. If you have option held, it will show Library, and if you let go it disappears again.


    I think I will stick to SL for a while longer!

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