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iPad1 malfunction

My iPad1 (16GB) suddenly started telling me my disk space was full and to start deleting pictures and videos. I only had half a dozen pictures and no videos, but when I checked the content in iTunes it was showing over 12GB of space taken up by apps. I was surprised by this and deleted some. Still no difference. Then I counted the volume my apps was taking up and it was just over 1GB.

I did a full restore, during which iTunes quit two or three times and to cut a long story short I have original settings restored now and a restore done from my last backup today, and the iPad now shows 1.12GB of audio, 1.34GB of apps, and 10.6GB of "Other". Most of my apps are missing from the iPad screens, and when I try to select and apply them from iTunes the system goes into sync mode. I'm just waiting for it to crash again, as that's what was happening before. The backup starts, then quits, then starts again. Then iTunes crashes.

Anyone seen anything like this? What is 12GB of "other", why can't I get my apps back into the iPad, and what's with all this crashing? Yes, I've tried restarting the Mac and I've tried changing the USB ports, and even the USB cable.

Dual quad core Mac Pro, 2.16GHz MacBook Pro, 16GB iPhone 4, 1.6GHz MacBook Air, Mac OS X (10.6.5), 16GB iPad

Posted on Sep 19, 2011 3:51 PM

Best reply

Demo

Level 10

166,500 points

Posted on Sep 19, 2011 4:07 PM

"Other" includes data such as contact information and photos assigned to contacts, calendar events, Safari bookmarks/cookies/history, notes created with the Notes application, SMS messages, email stored locally or cached, and 3rd party application data created and stored by the application.

The amount showing on your iPad is astronomically high and usually that means you have a corrupt backup. Try moving the iPad backup to somewhere on your desktop and then restore again. Restoring is the only way to correct the "other" situation.

This is where your backup is stored on the Mac.

Mac: ~/Library/Application Support/MobileSync/Backup

The information is from this support article.

http://support.apple.com/kb/HT4079

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18 replies

Demo

Level 10

166,500 points

Sep 20, 2011 1:15 PM in response to Colin McClelland1

Good luck with support. I really hope you get this sorted out.

Sep 21, 2011 5:48 AM in response to Demo

It took well over an hour but Apple Support finally sorted it out for me. Essentially, it seemed to be a corrupt software update that caused the problem. The solution was to set up as a new user, delete all content from the iPad, delete both iPhone and iPad software update ipsw files from the computer, and then restore. Then, revert to original user and sync contacts, apps, music and so on one at a time. After all that I still have 11GB free space on the iPad! Thanks for your advice and suggestions in any case.

Demo

Level 10

166,500 points

Sep 21, 2011 6:07 AM in response to Colin McClelland1

I would have never considered a corrupt software update. In any case, I'm happy to hear that your iPad is up and running again and that the storage capacity is where it should be!

iPad1 malfunction