Printer worked and now it says offline.

Question

Level 1

4 points

Printer worked and now it says offline.

I just got a macbook pro in August running lion... There was a deal to get a printer as well so I got it. The printer is a hp photosmart D110 series..it is connected to my computer through wifi. It was working really well for the first little while but now (after not making any changes to my computer) the computer cannot find the printer. the message i get on the printer page is.. "printer not connected" and "printer offline". On the printer it says that the wifi connection is good. I have no idea what to do, please help asap. I need to print for school.

MacBook Pro

Posted on Sep 20, 2011 5:35 AM

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Answer 1

eww

Level 9

53,052 points

Sep 20, 2011 6:32 AM in response to Mackenzie03

If you have an urgent need to print something before taking time to resolve the wifi problem, connect to the printer via USB.

You may be able to solve the wifi problem just by restarting all three devices: router, printer and computer.

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Answer 2

Oct 23, 2011 4:46 PM in response to eww

After a year of perfectly decent wireless printing on my Canon MG6100 it quit printing and showed "printer offline" in Settings. The printer worked fine with a USB cable attached. I fixed the problem by going to the setup screen on the printer, to the wifi set up, and entering the newtork acess code again.

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Answer 3

Mar 16, 2012 5:59 PM in response to Mackenzie03

Same problem. Printer sends scans to MacBook, and pops up "low ink" messages, but neither the Mac nor my iPhone think the printer is connected. I can print something, get the "not connected" message, turn the printer off, then on, and the document prints. If I print one thing, the next will say "not connected". Re-entering the network password on the printer has not worked, but then again the printer doesn't have a problem with the network. If I get a free week, maybe I will un-install both my printers (apparently the only option), and re-install them.

drives me nuts.

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Answer 4

G4BZ

Level 1

0 points

Jan 10, 2013 2:13 PM in response to Ron Masters

If you want to print wirelessly you must not have the USB cable connected when you add the printer.

(1) Turn your printer off.
(2) Unplug all USB cable from it.
(3) Go to settings/Printers and scanners and remove your printer with the little sign « - »
(4) Turn on your printer.
(5) Click the little sign « + » and select your Photosmart d110 from the list.

(6) Make sure it's connected to wi-fi by printing a Test page in the options on the printer.

Good luck

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