Viber not working

hey,

yes, now I can confirm the info you gave me. I have been told I need to get 2Gb of 3G internet in order to use viber which cost 4000ft every month.

P.s: why the viber use the voip?? it would be better if they would use some other protocols, just like skype does, in that case as far as I know, it would be more secure and wouldn't be easy to get blocked.

VoIP is a type of service, meaning Voice Over IP.

Essentially, Skype also provides VoIP service. They might be bypassing Vodafone's block by changing the packets or even encrypting them (or changing ports), but that is something we can't afford to do unfortunately.

Hey guys I'm not sure for some reason why isn't the viber that have downloaded on my iPad the same as on my phone. I mean like why can't I receive the messages from viber on my iPad on viber on my android phone.

Hi @MiniJ129 -

Currently, a Viber number can only be assigned to 1 device simultaneously. If you try to register the same number on a second device, the original device will instantly be deactivated.

In the future, we are considering to add the option of 1 Viber number on multiple devices, but we are still not sure when exactly this would happen.

Meanwhile, a possible workaround could be registering your iPad with a different phone number. For example, your home number 🙂

Hi not sure if anyone can help. I have an iPhone 3GS and rcently updated my so to 6 and viber was updated to 2.2.2.86 since then I haven't been able to make any viber calls whilst using 3G. Has anyone had his problem?

@adelaine -

What country are you located in? Which cellular network?

I am in the UK and with TMobile

Ahh... yes, we suspected so.

We suspect that T-mobile UK is blocking Viber in their 3G network for a while now. We have been receiving similar reports from many other users from that same network.

Unfrtunately there is not much we (Viber) can do to help. We recommend that you contact T-Mobile and ask them for the reason for this block.

Thanks. Spoke to TMobile and at the start they tried to pass the buck back to the Viber Team but it's what I expected so I was ready for them. The CS agent went off and came back 15mins later with " Sorry T Mobile do not support VoIP". After I bugged them some more the agent then said its clearly stated in their ts and cs. And I quote:-

"3.3.10. The Services are not to be used to gain access to the services of a third party voice over internet protocol calling provider unless permitted by the terms and conditions of Your Price Plan;"

When asked to check my price plan the agent then said her computer mysteriously shut down. Mmmhhh!!! I regret moving to tmobile am moving back to O2 at least there I can also use my phone viber, skype and for tethering also all on 3G at no extra charge.

Thank you for bringing this information to our attention.

We are sad to hear that this is the case with T-Mobile, but as we expalined - unfortunately there is not much we can do to help users who are blocked on the cellular network (3G) due to the cellular carrier's decision.

My viber stopped working this morning (23rd October 12') it says 'sent' for those messages I sent last night but the ones I try to send today say 'sending' for about 3-5minutes then turn red and 'cannot be sent'. Could you let me know what is going on please? Thanks

I started having the same problem today. I have been using Viber for some time now without any problmem both on wifi and 3G and starting today I'm not able to use it. I have an iPhone 4s and have the latest version of Viber installed on it.

The messages get stuck at "Sending" and after a while turns put to red color with an error "Not sent".

I tried uninstalling and re-installing viber but of no use. After the re-install it is not syncing my contact list nor working. Could some one help?

Yep, Same problems here as you've described. I can only assume that it's a problem with the Viber infrastructure/servers. Frustrating though

And same here!!!!

Yeah, i am had the same issue like Amanda 1990.. then i deleted and reinstalled the app, now it is not syncing as well. Viber team can you please reply me here as well.

https://discussions.apple.com/thread/4459393?answerId=20108284022#20108284022&ac_cid=op123456#20108284