Viber not working

I've read a lot of these contacts and I seem to have a problem which receiviing and sending text turning red for no delivery? And when I try to call it tries to connect but fails saying there something is wrong with my connection. This 1st started yesterday. My phone company is AT&T and I have an iPhone 5. Would it be more likely the isp or phone company?

Thanks for your assistence

Does it work smoothly on WiFi networks?

Hi it seems my viber cant connect to wifi ! It requests that a network must be available but the other apps are operating normally !

Hi @Ahmad khatib -

It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?

2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:

TCP: 5242 + 4244

UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

* If it still fails, please specify what country you're located in, and which cellular network you're subscribed to.

Hey Viber,

I just use viber from Ethiopia, it always worked awesome except after I update it yesterday and teh feature looks great but there is no SEND botton when to text. I can't write my wife in the USA as I always do. She wouldnt believe me when I tell her what happened to viber. Your help means a lot to me.

Thank you,

Kume

Dear Viber Team,

My hungarian sim card is on a holiday suspend, and i have been using Viber before, but i have another phone now, and i deactivated my account. How can i get a code to activate it?

Hello, i was using viber on ipad 2 for 2 years, today i just upgrate the new verson of viber on my ipad2 it doesent works the icon of viber dont open any more i deleted many time and inthaal over ond over but i am having same issue plz tell me how to fix the viber on my ipas2 or there is old version of viber to downlad again, thx u for your time reading my complain,

Your sincerely imran

Hello, i was using viber on ipad 2 for 2 years, today i just upgrate the new verson of viber on my ipad2 it doesent works the icon of viber dont open any more i deleted many time and install over ond over but i am having same issue plz tell me how to fix the viber on my ipas2 or there is old version of viber to downlad again, thx u for your time reading my complain,

Your sincerely imran

To submit a Viber help desk ticket, go to: http://helpme.viber.com/Knowledgebase/Article/View/292/21/contact-viber-support

Hi I have deleted my viber from my iPhone .i dint store my messages nor did I save the media . Now I would like to reinstall viber again. Will I be able to get the previous data for viber team.

even i have this problem in iphone 5

Hello... I lost all the viber messages when i tried to restore my ipod... lost all important messages... but i have Backup file of the Viber chat history as "CSV" ... Pls help me how to restore my messages with that csv file...

I was just using viber and it was working well , but then I just deleted it & when I wanted to install it again and enter it said that " No Service , there seems to be a problem connecting to Viber's service " . (I'm from Iran but viber is not blocked here )

What should I do ?

I have iphone 5S .

Thank you

I so thank you