Apple Event: May 7th at 7 am PT
Every time I print from my iMac to my HP Photosmart 5510 printer, an exclamation mark in a yellow triangle appears on the printer icon in my Dock, like this:
What does this mean?
The "Now Printing" window that pops up on my screen looks like this, again with an exclamation mark over the printer's icon:
iMac, Mac OS X (10.6.8), iMac (21.5-inch, Mid 2010) 12GB RAM
Hello:
Is the print job actually printing? The reason I ask is that what you posted indicates a problem (printer hanging, not getting job, etc).
Barry
Hi Barry,
Yes the print job goes through fine, the print comes out, and the Dock Icok auto-hides afterwards, like it's supposed to.
Hi again:
Then I am puzzled..... I don't get that dialogue unless I have a problem. I have a HP printer (different model) and I do not get the warning yellow exclaimation indicator unless there is a problem.
Somehow the driver is indicating a problem that apparently does not exist. Is your software up to date? I do know that there have been a couple of HP driver updates released by Apple - but they may onl;y affect OS X 10.7.
Barry
Hi Barry,
The HP Photosmart 5510 is a new printer that came out this month (September 2011). The most recent HP Printer Software Update that Apple released via System Preferences>Software Update is version 2.7, which came out in early August 2011.
So, the drivers for the Photosmart 5510 aren't available in Apple's HP Printer Software Update, yet.
I had to download the drivers manually from HP's website, and install them myself. So yes, my software is up-to-date, but it's straight from HP, and not via Apple. I'm currently running Snow Leopard, but the same exclamation mark problem exists in Lion.
Hi Reuben:
HP is working on several things to "fix" problems with their equipment playing with OS X 10.7. In my own case (HP photosmart d100a), they advised me that the printer disappearing after my computer was sleeping (randomly) is a known problem that their engineers are working on.
It might help to send HP tech support the information (with your excellent documentation).
Barry
Have you got an e-mail address or URL for HP Printer Feedback? I had a look on their website, but I couldn't find anything.
I have this same thing, but not with a HP. I have a Samsung CLP-320. Yellow exclamation on the printer, but it says "ready" and prints fine... ~shake~
I no longer have this problem. I think the recent HP Printer Driver updates fixed it.
Exclamation Mark On Printer Icon
