MacBook Pro: light blue screen while closing programs

Hello to everybody!

I bought the MBP last July. Mac OSX 10.6.8 Leopard.

Until yesterday everything was ok.

I updated the software some days ago as requested. Every program is updated.


Here's the problem: closing the programs with cmdQ, the screen goes light blue. Forever. Yesterday twice: closing Outlook 2011 and, few minutes after rebooting, closing Google Chrome. I did the reboot and continued working, using also Outlook and Chrome. Nothing happened.


This afternoon, it happened again! This time closing Firefox. I didn't reboot, but I closed the screen as for standby, then re-opened, and the screen was ok again. Only Firefox was closed (as I pushed cmdQ before).


I have no idea of what's wrong with this Mac. Everything else seems to work perfectly. I am (was?) very happy to leave Windows for Mac...


Please help me!

I don't have strange programs and I'm so careful with it... (I have VMWare Fusion, but never used).

Please consider I'm new to Mac world, so I don't know what I can do by myself, I truly need someone to solve this!


Thanks in advance... I'd love to be still happy with my MacBook Pro!

Francesca Romana

MacBook Pro, Mac OS X (10.6.8)

Posted on Sep 29, 2011 11:47 AM

Reply
173 replies

Jun 21, 2012 1:10 AM in response to ppapple

I've had my computer in for "trouble-shooting" and they couldn't find anything wrong. In the end I got my Os upgraded to Lion and I haven't had any problems since (about 2 months now).


Either this is software related, or apple has changed the use of the different graphic cards in Lion - either way - it seems that the problem is fixed for Lion. Still crap that you have to update to Lion to get rid of the problem...


Best

Jul 3, 2012 6:31 AM in response to francesca romana

I have been to AppleCare 5 times about this problem. They have no idea how to fix it. They have wiped my computer twice and I had to reistall everything manually because at that stage they were convinced that it was my software issues. I am a design student, and believe me reinstalling all my adobe programs over and over was not fun. They then replaced the screen .. then logic board.. then decided it was the harddrive and hardrive cable - meaning I had to reinstall everything again a third time manually.. and 2 months later.. It is once again blue screening.

Time to try some of these fixes you guys have suggested, because Apple has NFI.

Jul 3, 2012 6:58 AM in response to francesca romana

Hey all,


Sorry I haven't updated you - have been very busy with school lately. I bring good news though!


Last time I left off with my computer being away for repairs for the third time. Because of the inconvenience the Apple retailer gave me a free "express service" which guarantees a return in 3-5 days. After a week I became impatient and started calling them, it turned out they wanted to replace the following:


Logic Board (2nd time)

Top case

2x RAM-modules


The problem was that they didn't have the items in stock and they had to ask Apple for permission. Apple didn't grant any permission. They made their problem my problem, so I decided it was time for me to call AppleCare. (Even though I never bought AppleCare)

I have talked with many many different people from different departments and this resulted in me typing this message from my brand new MacBook Pro. I explained my story for about 20 times and I finally ended up with somebody who was an "AppleCare Technical Senior Advisor". I told him my story and specifically my discontent and lost of faith in Apple (which seemed to strike the right chord). He ensured me that if this third repair was insuccesful, he would personally get me a new device.

About two weeks later I got my computer back and it didn't take long before I was able to force the problem once again. I contacted the advisor and 2 days later I had a brand new MacBook Pro - a newer version with Lion and better hardware even!


So, apparantly, this is the way to go! It's an unrepairable problem, so get off your ***** and demand a new device! Feel free to use my case as an example to them!


Best of luck,


Roks

Jul 29, 2012 9:18 AM in response to ralphfromhome

I decided to take the plunge and install Mountain Lion. I didn't do it just to resolve the blue screen issue with my early 2011 MacBook Pro. I also wanted the new features Mountain Lion offered. Long story short there are no more blue screens with Mountain Lion and I love all the new features. It didnt slow down my computer at all. Farewell Snow Leopard.

Aug 5, 2012 10:25 AM in response to Spazturtle

It's really disappointing to hear that you're still having this issue with mountain lion. I haven't gotten a blue screen since upgrading on 07-26-2012, but if I get a blue screen I'm definitely going to try to get a replacement from Apple. I bought my macbook pro in May 2011, so the Apple warranty has expired. However, the credit card I used to buy the computer extends the warranty for another year, so I can pursue a warranty claim through my credit card company.

Jan 10, 2013 5:47 PM in response to francesca romana

I am another annoyed user of MacBookPro8,2 with the blue screen issue.
I had that before I got motherboard replace and after. Replacing motherboard fixed the RAM issue and loose USBs, but the blue screen still exists.
I just formatted the HDD and reinstalled fresh system but it didn't help.

It is happening when exit from HighPerformance mode of GPU to energy saving.


Is there a way to make a keyboard shortcat to switch from Energy Saving mode to High Performance mode in situation begin to happen so I can at least save may work and restart computer?

Jan 11, 2013 2:12 AM in response to roomak

I'd solve this problem by these operations:

1) Update the system

2) Needed to look up, which application is problematic. There is recommended to delete temperature, configuration files, or do clean reinstall. For clean uninstall you will need Appcleaner.

3) Reset SMC and PRAM.


How to reset SMC:

1) Shut down your Mac

2) Disconnect all periferals except power supply

3) Hold LShift+Ctrl+Alt and press power button

4) Now start your Mac normally


How to reset PRAM:

1) Shut down your Mac

2) Hold Cmd(flower)+Alt+P+R on built-in keyboard and press power button

3) Hold the keys down until your Mac restarts and you hear the startup sound for the second time.

4) Release the keys and start normally


My problem is solved to 99,9 %, rarely I have got light blue screen problem.

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MacBook Pro: light blue screen while closing programs

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