MacBook Pro: light blue screen while closing programs

Hello to everybody!

I bought the MBP last July. Mac OSX 10.6.8 Leopard.

Until yesterday everything was ok.

I updated the software some days ago as requested. Every program is updated.


Here's the problem: closing the programs with cmdQ, the screen goes light blue. Forever. Yesterday twice: closing Outlook 2011 and, few minutes after rebooting, closing Google Chrome. I did the reboot and continued working, using also Outlook and Chrome. Nothing happened.


This afternoon, it happened again! This time closing Firefox. I didn't reboot, but I closed the screen as for standby, then re-opened, and the screen was ok again. Only Firefox was closed (as I pushed cmdQ before).


I have no idea of what's wrong with this Mac. Everything else seems to work perfectly. I am (was?) very happy to leave Windows for Mac...


Please help me!

I don't have strange programs and I'm so careful with it... (I have VMWare Fusion, but never used).

Please consider I'm new to Mac world, so I don't know what I can do by myself, I truly need someone to solve this!


Thanks in advance... I'd love to be still happy with my MacBook Pro!

Francesca Romana

MacBook Pro, Mac OS X (10.6.8)

Posted on Sep 29, 2011 11:47 AM

Reply
173 replies

Nov 30, 2011 3:28 PM in response to mrlou

I thought that the Thunderbolt update 1.1 had fixed the problem, but I had the blue screen again when shutting down last night. This time it was the new Camino 2.1 (which has the Gecko 1.9.2 rendering engine like Firefox) which triggered it. The problem only happens for me when I quit an application which uses the graphics card at the same time as the system is working on something else (in this case quitting a number of other apps.)


Turned off Automatic Graphics Switching again!

Nov 30, 2011 4:11 PM in response to kenrick

I turned off graphic switching awhile ago myself because the problem returned for me. I think most people who have the ocassional blue screen problem when quiting applications have done the same thing. I don't think Apple knows how to fix the problem other than getting 10.6.8 users to upgade to Lion. Lion appears to have more problems than it's worth. Our blue screen problem only started when Apple put out updates in preparation for the Lion release. I've used Mac's for years with liitle to no problems until recently. Apple appears to be up in the iClouds. Feedbacks to Apple don't seem to be working.

Dec 3, 2011 8:35 AM in response to mrlou

I also have been experiencing this blue screen problem when quitting Firefox 8.0.1 and other programs that I can't remember now. I also have OS X 10.6.8 with all upgrades applied. This problem started about 4 months ago. I have a 2011 17" MBP with 2.2GHz Core i7 quad bought in June, 2011. When I close the lid and put the MBP in sleep mode for a few seconds, then re-open the lid, all is well again. I have not seen this problem when I boot into OS X 10.7.2 Lion, but I prefer Snow Leopard over Lion because I don't like Lion's GUI and Apple's attempt to make my $3400 MBP look like an iPod. I would hope some of Apple's engineers can find a fix for this OS X software bug. I've used Apple computers since I bought my first Apple IIe. Please Apple- put this on your priority list.

Dec 3, 2011 6:56 PM in response to Richard Van Nostrand

Hey.....


I went to an apple store yesterday trying to figure this out (have been having the same issue at random). It's possible (not sure) that deleting the preference files for the applications that were open (right before the blue screen occurs) - provides a temporary or maybe a final fix (did anyone mention/try unsucessfully? :/ ). I deleted the preference files in [Macintosh HD]/users/[username]/Library/Preferences/ for:


-Final Cut Pro 7

-Logic Pro 9

-Firefox

-Atomix Virtual DJ

-iPhoto


Tried to reproduce the blue screen freeze doing almost the exact same thing in an application (i.e. Final Cut, Firefox, iPhoto), and can't get it to freeze at all. :]


This issue kinda bites, because :/:


-An Apple Authorized Service Provider decided the blue screens were caused by a hardware issue ---graphics card voltages not right/logic board might have general issues. Store ordered a new logic board and replaced. The blue screens eventually re-occured at random (~2.5 weeks after new logic board installed/tested)


-At Apple Store yesterday, all hardware validated O.K. via ethernet diagnostic software at Genius Bar (Logic Board, Graphics card, Power, Hdd, etc.)


-I zeroed the hdd today (single-pass), reinstalled Snow Leopard using a 10.6.6 DVD (provided by Apple Store), and then chose to import only "Applications" using the Migration assistant


-Chose to copy content (documents/photo/video/music/etc.) manually, copied some preference files -- but only for applications which weren't having any problems aside from a possible blue screen freeze (didn't copy any crucial/important pref. files or apple/OSX app. preferences)



????


have spent like, 20 hours on this altogether!

Dec 10, 2011 6:38 PM in response to francesca romana

Well, for some reason my MacBook Pro had been fine since the Thunderbolt Update, but finally today I've had a recurrence of the blue screen freeze... Back to Apple Care I guess...


I wonder if this problem is happening for Lion users with MacBook Pro's. See the link below to another discussion. It doesn't seem to manifest in exactly the same way, but sounds very similar...


https://discussions.apple.com/thread/3307997?start=0&tstart=0

Dec 11, 2011 7:48 AM in response to Sparky Vet

Your wasting your time with AppleCare unless your warranty is almost up so that you'll be on record for the problem. I don't think Apple has a fix yet. You got a blue screen because you either use a program that uses Rosetta or the program is out dated and caused the switch from the AMD graphic card to the HD3000 card to not complete. Something may be left running in the backgroud that contributes to the problem. Our problem could be hardware, firmware or software related. The problem may not be user fixable. Apple should have left Snow Leopard 10.6.7 alone and not changed it for the transition to Lion. I no longer have any PowerPC programs and all my applications are up to date. Re-built startup cache (safe mode startup followed by re-start). Two weeks and waiting to see if I get a blue screen. Early 2011 15" MacBook Pro 10.6.8.

Dec 12, 2011 4:32 PM in response to Steven887

The only permanent solutions seem to be:

  • Turn off Automatic Graphics Switching in the Energy Saver tab of System Preferences
  • Upgrade to Lion

The degradation in energy consumption from turning off Graphics Switching is likely to be very small if you use apps which use the graphics card (like the latest version of Firefox) and don't keep quitting them to save battery power.

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MacBook Pro: light blue screen while closing programs

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