1015 the Iphone"coud not be an unknown error

(1015)the Iphone"coud not be an unknown error

iPhone 3GS, 1015 coud not be an unknown error

Posted on Sep 29, 2011 7:50 PM

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3 replies

Sep 30, 2011 7:36 AM in response to sooriyakumar

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes or iPhone forums.


When you repost, please include a more completely description of your setup, including computer operating system and iTunes versions, and the error (for instance, what you're trying to do when the error appears). People will need more information on which to base a diagnosis and offer suggestions.


Regards.

Sep 17, 2012 8:51 PM in response to sooriyakumar

You will need to troubleshoot your security software. Examples would be you Antivirus, Antispyware, AntiAdware, Firewall, and some PC maintence programs. You should first turn off / disable security software and retest. If the issue persists updating your security software may resolve issue but you will likely have to remove the software completely and restart the computer. The article that references this is http://support.apple.com/kb/TS3125 . Try a different USB port,USB Cable, or computer. There is slight possiblity of hardware failure. Restore device "as new" and retest. If it will not work still, it is hardware repair needed. All "Unknown errors" related to security software / hardwareand or USB communication problems. Security interferes with this communication. Universities usually have hardware firewalls that filter and block things too.

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1015 the Iphone"coud not be an unknown error

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