How to remove MagicJack APP Completely?

First things first. I have the MJ land line module AND the iPad MJ app. I want to remove the app assigned to my iPad so I can sell my iPad.

So yeah, they let you modify your account, but they will not allow you to remove the ACCOUNT data assigned to the iPad DEVICE.If you want to sell or even give away your DEVICE, you have to give the new owner of the device access to YOUR account with MJ for that person to use the device as a MJ phone. The DEVICE is no longer yours, but for him to use it as a MJ phone, you must let that person know how to sign in to MJ using YOUR username and YOUR password to YOUR account and have access to any data that is assigned to your account (ex. credit card numbers, change the number of you landline and put any new charges on YOUR credit card) Not a smart move if you are conserned about identy thief!!!!!!!!!!!!!!

Just don't use MJ!!!!!!

When my year subscription to the TV MJ voip runs out, I will not re-subscribe. I have already cancelled my credit card I used for my MJ landline device, because I am afraid that they will try to charge me for something extra or try to bill me automatically without any notice.

O, I'm sorry if I wasn't able to address the real problem. Maybe I'm just excited that my MJ in my iphone is working already. Anyway, I have a suggestion, this is just a work around, I don't know if this will work, but I think it's worth a try...

Try adding another email address in the Account - Manage Login option from the MJ site (of course, you have to login first using your email), in this case the email address of the person to whom you are giving your fone or at least create a new account that you want to give to the new owner and then make it as the default email. Then, maybe you can now delete your old email account from MJ and hopefully the iphone will now use the new account you created. I hope this will work. =)

Actually I was able to change the number. Here are the steps.

1) Remove the app from your device.

2) Login to my.magicjack.com

3) Click on Account / Account Details

4) Go to your device name and then click on the drop down for the Number of device and then assign the nubmer of your choice.

5) Now re-install app and sign in

6) The app should have the changed number now.

This method actually works. Thanks for the information.

Hey all MJ app users,

It does seem that MJ has a way to completely remove my app. Here is a support chat with MJ. I just got off the phone with "Dexter" so I don't know if it is going to work, but I have high hopes.

Chat room starts here:

• Please wait for a site operator to respond.
• You are now chatting with 'Joan'
• Your Issue ID for this chat is ???????
• Joan: Hello, how may I help you?
• david : I have just found out that the FREE basic talk app that I installed to try your program makes my iPad useless for anyone else.
• Joan: May I know the exact nature of your problem with full details please?
• david : The iPad mini free order # is XXXXXXXXXXX. Since I already installed it on my iPad mini as a test and I want to sell it to get the bigger iPad tablet, I can not remove the app so someone else can start a new MJ account on it. If there is NO way to clear the app completely and unlink it with you data base, I feel I will be returning my order # TS28438884 as soon as I get the device.
• Joan: Please give me the following for Verification purposes:
• 1. Full Name
• 2. Email address
• 3. Physical address registered with magicJack
• david : David
• david : youremail@what.ever
• david : " "
• david : " "
• david : " "
• Joan: So you want to delete the
• Joan: Device Name: DAVID 'S IPAD
• Joan: Device Type: [A]PP
• Joan: Phone Number: *your device number*
• david : correct
• Joan: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
• Please wait while I transfer the chat to the best suited site operator.
• You are now chatting with 'Dexter'
• Your Issue ID for this chat is ?/////////////?
• Dexter: Hi, this is Dexter from higher level of support.
• Dexter: How are you today?
• david : Fine execpt for the issue I have found with the APP "talk free" that I installed on my iPad mini
• Dexter: Okay, and you want it to be deleted right?
• david : I want to be able to delete it. Reinstall it to make sure it is a brand new install. Then delete it so I can sell my iPad mini
• Dexter: Okay, thank you for that information..
• Dexter: Okay, I will help you on this.
• Dexter: Please wait while I check that for you
• david : As I understand it, MJ stores the serial # or something in your data base and you can not or will not remove it. If someone else would like to buy and setup MJ on it at that time it will always be attached to my account.
• Dexter: YEs, that is right..and it needs to be delete on the account first so that the app will be deleted.
• david : So how do I wipe the iPad or do I have to cancel the MJ + order that is on the way?
• david : And forget about MJ?
• Dexter: Okay, i will help you.
• Dexter: I will make a report here on our end for the deletion of magicjack app on your account. I will procees this as fast as possible and this will be prioritize. Will that be okay with you?
• david : Ok, but we will need to do this again after I test to see if I can REALLY install the app as a new account. Is that OK with you?
• Dexter: One moment please...
• Dexter: I understand you on that..but for your magicjack app to be deleted i have to make a report first and i cannot provide you exact time frame but I will procees this as fast as possible and this will be prioritize.
• david : Ok how will I know when it has be deleted? Email? or how?
• Dexter: Okay, i will include your email address on my report will that be okay with you, i will state that you wish to be contacted through email.
• david : Great, will you also send me a transcript of this report?
• Dexter: I understand you on that but regarding the transcript of this chat..you will only be able to save this through copying the chat to your notepad or wordpad.
• david : I tried that, I can not copy and paste it any idea on how to do that?
• david : Sorry I did it wrong and have a copy.
• Dexter: Okay, thank you for that..
• Dexter: By the way thank you for your time and cooperation, i really appreciate it..
• Dexter: I hope i did an excellent job on assisting you.
• Dexter: Is there anything else I may help you with today?
• david : If all goes as I hope, who should I talk to after my test to get the iPad account deleted again?
• david : any short cuts?
• Dexter: Okay, you may chat us back using this ticket id ?/////////////? and you may ask for my name.
• david : Thanks alot have a good day
• Dexter: To be eligible for your reward, please click here and answer the one question. Your reward instructions will be emailed to you. Thanks again!

You have NOT made any error in your uninstall/install procedure !!

Currently there is NO way to get rid of it and allow a new install, but Magic Jack is aware of the concern and is seeking to address it as quickly as possible.

To completely remove an App and all of its settings, do this: Delete the app on your phone. Then delete the app in iTunes, when prompted, move all files to trash. Empty your trash. Then sync your phone. The app and all of its data & settings will be gone.

wjosten wrote:

To completely remove an App and all of its settings, do this: Delete the app on your phone. Then delete the app in iTunes, when prompted, move all files to trash. Empty your trash. Then sync your phone. The app and all of its data & settings will be gone.

That is the correct normal procedure... but IT DOESN'T WORK with MagicJack App on iPad.

Currently once you install MagicJack App on your iPad, that iPad and whatever email account you used to register are LINKED together and you CANNOT do a clean install.

After any reinstallation (yes, even after deleting the app from iPad AND computer AND emptying trash/recycle bins AND clearing caches AND restarting computer) the application will go directly to a login screen and require the email account and login info from the original installation.

I have not yet tried the full backup and restore option on an iPad (with 50+ Gb it will be an all day project) but tech support from MagicJack have confirmed that it will always revert to the Login screen after an installation and that their engineering department has been alerted. They would not say WHERE the link is (hidden on the iPad ?? or at their server ??) but there is apparently SOME link that is not broken by removing the app.

Sooooo - while the app functions well and may be a great time and cost saver.... if buying or selling a used iPad please consider that until a fix is provided, only the first Magic Jack app installation info can be used.

You cannot start fresh and (currently) you cannot even change the email address originally used for login !!!

Hopefully an update and fix will be forthcoming soon.

This info applies to the MagicJack app as installed on an iPad (the icon says TALK FREE ) from the Magic Jack company.

I have the same problem -- and I'm not even sure that a restore will fix it. I'm beginning to think it keys off the serial number of the device.

If I go to my account on the magicjack site [I have had a hardware magicjack for nearly two years], the assigned number shows up as another phone number my account, and there is no button to delete or change it. Doesn't matter if I delete the app from the itouch -- the account phone number still shows up on their website.

The mistake I made when I installed it on my itouch was that I didn't use my existing magicjack number, so I got a goofy star-num-star number assigned -- and I can't get rid of it. When I installed it on my ipad, that time, I used my existing number -- and it works fine. Called parties see my normal magicjack number, and [as long as I have notifications turned on in the ipad], calls to my magicjack cause both my wired phone and the ipad to 'ring'. I can get voicemail from the ipad just fine too.

I just can't re-install it on the itouch with my correct number.

I even tried a 20 minute 'chat' with the help[less] line, and all they kept saying was that they couldn't delte the account once created.

It's just as bad as how they handle user names -- if you mis-type or use a false name when you first sign up with a hardware magicjack [if you were thinking of maybe not keeping it] -- doesn't matter -- you are stuck with it. They say they can't change that either.

The only way to make a change appears to rely on buying new hardware -- a new hardware magicjack to change your account info, or a new ipod/itouch/ipad to let you do a clean install.

Ditto: same problem.

Trying to log in with your real/paid account gives you an error: "Your device is not on this account"

Evidently I am being punished for doing the "free trial" on the iPhone first.

After an hour on the magicJack techsupport chat, which I would say is exceedingly patient, I gave up.

They never even got close to offering a solution - they just kept going around in circles asking the same questions.

What a pity: it's a nice app.

I am also having the same problem...

I have installed Talk Free MagicJack from iTunes on my two iPhones and I selected my current MJ Phone number with my userid and password but it did not work at all. Both iPhones are saying connecting but cannot dial out, however, when calls come in then iPhone rings with caller id display with Close and Answer button but when I pressed Answer it doesn't do anything. I cannot even dial out from both iPhones either. I have removed and re-installed MJ Talk Free apps several times on iPhones but it still does not work.

When I select Account on my MJ Talk Free app on my iPhone and then tap on Advanced and then tap on Forget me on this device, this feature is not working at all also.

I had my MJ phone number Call Forwarded to my land line phone and this worked perfectly fine for the past 6 months without any problems, but this stopped working after installing MJ Free Talk on my iPhones. The moment I forwarded my # to my iPhone app the incoming/outgoing calls on my landline were affected and were stopped. I am talking to MJ Live Chat Support for the past 3 to 4 days but they keep saying I will get advice via EMAIL from their TOP Engineers regarding Call Forwarding and I am still waiting. They keep giving me answers in circles. I don't use my MJ connected to my PC to send or receive calls but rather I have magic jack forwarded to my landline (FreePhoneLine.ca) with LinkSys PAP2T adapter.

I don't care if this MJ Talk Free works or not, I have decided not to use this feature. There is so many free Talkatone and netTalk available that work perfectly.

Thanks

Guys,

The Problem is not from the apple device. I know the problem but not yet figure out how to fix it. When you go to my.magicjack.com and logic in with your e-mail and password then go to My Subscriptions, You will see you I-Device (Iphone or Ipad) is listed there.

We need Magic jack customer Service to remove them from that list to be able to access using another account.

Please let us know if you find a way to remove this list.

Regards

Khalid

Hello Khalid,

How do I remove my two iPhone listed there in my account and I have been asking MagicJack Tech support three times but they are telling me that it is not removable.

If you know how to remove step by step without loosing my phone numbers and current old settings which I have then please guide me. Right now the new settings with my iPhones doesn't work and forwarding calls also stopped.

I removed Talk Free app from one of my iPhone and Talk Free app is still installed on the other iPhone but I cannot dial out or receive call when it rings.

If anyone has same problem or know how to fix it then please help.

Thanks,

JR

I have NOT NOT tried this method... Please try it and let me know...

Remove and Delete the MagicJack from the Iphone

Then,

In my.magicjack.com Subscription Devices ... My device is Called "Khalid's IPhone" which is the name listed in I-Tune.

Try to connect to I-Tune and Change I-Device name from the menu in the left side...

Download MagicJack again and Check..

Let me know

Hi Khalid,

Thanks for your advice.

My answer for your tip is not working. There is something to do with Talk Free MagicJack App.

MagicJack support is suck and keep giving me false information and making me running around.

Thanks,

JR

Nothing -- despite how much time you are willing to waste with the mj non-magic non-help non-support line.

I can't believe Apple would allow an app that can't be un-done -- but that's exactly what this appears to be.

What happens if you sell your iphone/itouch/ipad?

It sure looks like the new owner would wind up with the account you created for that hardware, yes?

Talk about security! Perhaps we should start complaining to Apple instead of mj.