Previous 1 4 5 6 7 8 Next 117 Replies Latest reply: Nov 24, 2014 4:56 PM by jamebondjr Go to original post Branched to a new discussion.
  • steellis Level 1 Level 1 (0 points)

    iPadUser1111I did the same a couple of months back, after a week I got an email saying it was not possible to delete the device.  I hope you had better luck than I did.  I have yet to find a way to remove a device in the Majic Jack list of known devices on my account.

  • Martellr1 Level 1 Level 1 (0 points)

    Have you or anybody else figured out how to fix this?

  • sritel Level 1 Level 1 (0 points)

    Actually I was able to change the number. Here are the steps.

     

    1) Remove the app from your device.

    2) Login to my.magicjack.com

    3) Click on Account / Account Details

    4) Go to your device name and then click on the drop down for the Number of device and then assign the nubmer of your choice.

    5) Now re-install app and sign in

    6) The app should have the changed number now.

  • iPadUser1111 Level 1 Level 1 (0 points)

    First things first. I have the MJ land line module AND the iPad MJ app. I want to remove the app assigned to my iPad so I can sell my iPad.

     

    So yeah, they let you modify your account, but they will not allow you to remove the ACCOUNT data assigned to the iPad DEVICE.If you want to sell or even give away your DEVICE, you have to give the new owner of the device access to YOUR account with MJ for that person to use the device as a MJ phone. The DEVICE is no longer yours, but for him to use it as a MJ phone, you must let that person know how to sign in to MJ using YOUR username and YOUR password to YOUR account and have access to any data that is assigned to your account (ex. credit card numbers, change the number of you landline and put any new charges on YOUR credit card) Not a smart move if you are conserned about identy thief!!!!!!!!!!!!!!


    Just don't use MJ!!!!!!

    When my year subscription to the TV MJ voip runs out, I will not re-subscribe. I have already cancelled my credit card I used for my MJ landline device, because I am afraid that they will try to charge me for something extra or try to bill me automatically without any notice. 

  • wichie13 Level 1 Level 1 (0 points)

    So I contacted support at MJ i am in a similar boat i logged in with an old account and then when I tried to switch to my current account I got the error message. Support said only way to remove it is a full wipe and reload. An I tried it and it worked.... gonna try a restore and see if it is still working otherwise only way to remove the app is a full wipe... and reload

  • Scooter1969 Level 1 Level 1 (0 points)

     

    Actually I was able to change the number. Here are the steps.

     

    1) Remove the app from your device.

    2) Login to my.magicjack.com

    3) Click on Account / Account Details

    4) Go to your device name and then click on the drop down for the Number of device and then assign the nubmer of your choice.

    5) Now re-install app and sign in

    6) The app should have the changed number now.

     

     

     

     

    This method actually works. Thanks for the information.

  • Martellr1 Level 1 Level 1 (0 points)

    Did this end up working?

  • Scooter1969 Level 1 Level 1 (0 points)

    Martellr1 wrote:

     

    Did this end up working?

    Yes

  • surain19 Level 1 Level 1 (0 points)

    The solution:

     

    First go to Magic Jack web account

    click on "Account" Tab

    You will see list of devices and its name on it.

    click the name of the divice (higlighted in blue)

    click on clear and Clear the name

    give new name

    and submit

    and go to ur magic jack app and login

    It worked for me.

    best of luck......

  • onieeze Level 1 Level 1 (0 points)

    got the fix

  • 80s_girl Level 1 Level 1 (0 points)

    I tried the above fix of renaming the app and also tried renaming my iPhone.  Neither of those solutions worked for me, BUT after a long and admittedly frustrating live chat with Magic Jack's customer service, the representative was able to remove the device from the app on the old account and I am now able to use it with my new one.  The caveat is that I did need to know the account info (name, email, address) for the old account.  This was not a problem for me, since the new magic jack was a second one for use as a business line, but obviously this might not help someone who has purchased a second hand iphone from a stranger and doesn't have that info.  Hopefully this helps some of you, anyway!

  • tconnelly Level 1 Level 1 (0 points)

    I live chatted just like 80s_girl and it worked.  I removed my iphone from my old account and was able to log into my new account.  Thanks!

  • jamebondjr Level 1 Level 1 (0 points)

    I had to put in the email and password used to setup magic jack free app.  If expired, you can

    go into your account on magic jack site to renew and auto renew the free calling on the iphone app.

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