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Apple TV keeps telling me to Authorize my computer.

I'm repeatedly being told to authorize my computer to play a purchased movie. I've done that several times, no go. I've updated, restored and rebooted to no avail. Any suggestions?

Apple TV, Mac OS X (10.6.8)

Posted on Sep 30, 2011 6:48 PM

Reply
135 replies

Oct 2, 2011 6:45 PM in response to kfallow

See http://support.apple.com/kb/TS1389 for explanation.


For some reason in the past few days Apple has changed the way it authorizes playback of purchased songs. If your ID was different when you bought the song, and it doesn't match your current ID, you get the error. Under Get Info for the song, it will show the ID used when the song was purchased. And because the ID is usually your email address, it you change that, it's screwed up. (And we all change that...) Now how to fix it?

Oct 2, 2011 10:10 PM in response to jbpdx

jbpdx wrote:


See http://support.apple.com/kb/TS1389 for explanation.


For some reason in the past few days Apple has changed the way it authorizes playback of purchased songs. If your ID was different when you bought the song, and it doesn't match your current ID, you get the error. Under Get Info for the song, it will show the ID used when the song was purchased. And because the ID is usually your email address, it you change that, it's screwed up. (And we all change that...) Now how to fix it?

My Apple ID has never changed and I'm still borked.. so that's not the issue for me

Sep 30, 2011 6:56 PM in response to kfallow

Unfortunately I don't have a solution, but am all of a sudden experiencing the same problem myself. Oddly enough I can enjoy my media by selecting it via the "purchased" route. You can use that option until this is resolved. But yeah, resetting the ATV, computer, and resetting the network connection does not work.

Sep 30, 2011 7:08 PM in response to kfallow

Well, I feel a bit less concerned now that I know I'm not the only one!


This evening I ran into the same problem. My ATV 2G tells me I need to authorize my computer to play the media selected.


I'll try to access the show through the 'Purchased' menu once my wife is finished watching a show on Netflix.


In the mean tim, I'm really interested in what the heck is going on!

Sep 30, 2011 7:23 PM in response to rbrebarr

Apologies, you can only view your purchased TV shows currently by looking under the TV Shows option in the main menu. Don't know of a way to do this for movies or songs. Probably coming out with the pending iCloud updates. This must be a temporary bug within the iTunes system. There are only so many things we can do with this simple system, sounds like we've all tried those few potential fixes.

Sep 30, 2011 7:55 PM in response to kfallow

I'm having the same problem. I have an ATV2 and am trying to watch a movie that I purchased which resides in iTunes on my Macbook (via Homesharing.)


Never had a problem before, but now it is saying I need to "authorize." I have rebooted, de-authorized my macbook, reauthorized, updated software, etc.


Still no soup for me.

Sep 30, 2011 8:28 PM in response to kfallow

I am also having the same issue. I can watch the purchased TV shows if I go through the "purchased" menu under TV but there is no way to access purchased movies because they are not yet stored on iCloud like the tv shows are. Surprisingly the problem does not exist with the 1st generation Apple TV units. I have two of those and they work fine. Only the 2nd generation Apple TVs are affected.


I recently switched to Lion as the operating system. Could that be the problem or are the rest of you still using Snow Leopard or earlier?

Sep 30, 2011 8:45 PM in response to Goony77

I do have intermittent DSL issues and that may explain the "iTunes Store Unavailable" message because I get the store now but the ATV keeps asking me for my passwork and when I submit it it informs me that I cannot login until the Network Time is set. I set the N=Time Zone, because I see no way to set the network time on the ATV, and it seems to take but I still can't login.

Sep 30, 2011 9:55 PM in response to kfallow

Same issue here. Since yesterday iTunes has locked me out by forgetting my password. Then, when I was finally able to get my password reset, I get locked out of the content that I have paid for.


While I understand that the entire authorization system is meant to prevent fraud and piracy I see this as a loss of income in a sense. I've paid for it. I want to watch it whenever I want. I want to NOW.


I'm not looking for a handout from Apple over this, but it would be nice if they were a bit more open about outages and a little more willing to say "We are sorry. We value your patronage. We would like to make it up to you for more-or-less ruining your Friday night." (that goes for you too, Netflix)


I am sure all of this is due to system updates for the upcoming Apple iPhone announcement. iCloud is rolling out any time now, and nobody should be surprised that Oct 4th's "one more thing" will be related to iOS 5 on AppleTV.


All-in-all i suppose we all will have to take these little hiccups in stride, and not get too worked up about them. It would be nice, though, if Apple could throw it's loyal, long-time customers a bone every now and then.

Sep 30, 2011 10:50 PM in response to kfallow

I'm in the same boat. All my HDMI and TVs are compliant. Non-Apple purchased movies play just fine. I wonder if it's a DRM issue since no one can authorize?


No Apple purchased movies or TV shows. Which is weird because this morning I could watch TV shows but no movies. Now both are out.


I tried the start in iTunes and then start on AppleTV, but that didn't work for me.

Apple TV keeps telling me to Authorize my computer.

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