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Thunderbolt Display will not wake up after sleep!!!!!!

It seems like a lot of us are having an issue with the THUNDERBOLT DISPLAY opening after it goes to sleep. I have the display connected to a new mac mini server and I can not get it to wake up after it goes to sleep unless I unplug the power or the thunderbolt cable and then plug it back in.

Thunderbolt Display-OTHER, Mac OS X (10.7.1)

Posted on Oct 1, 2011 12:49 PM

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Question marked as Top-ranking reply

Posted on Oct 9, 2011 11:37 AM

UPDATE:


I have through support a work around to this issue that seems to work for me until this gets resolved in a software upgrade. They know that there is an issue with the Thunderbolt display with it waking up when the AUTOMATICALLY ADJUST BRIGHTNESS is checked. I have unchecked this in my display settings and I no longer have the issue. I hope this helps everyone - I was very frustrated by this and hope they fix it soon but Id rather live with adjusting the brightness myself than unplugging all the time. I already has to send one Thunderbolt back because it quit working - That was the original monitor that I had when I started this thread. The new monitor had the same issue as the first where it would not wake up so I called support because I was afraid it would break again if I kept pulling the plug to get it to turn on. I HOPE this works for everyone else.

231 replies

Dec 1, 2014 9:15 AM in response to Clintster

I have recently had two TBDs with the same problem. The first was from Amazon - I was informed by Apple support that it was a refurbished unit previously suppled in the US, and that it must be faulty. I returned it to Amazon for a refund and went to the Apple Store to buy a band new one at full price. Guess what? It had the same problem. Back to the Genius Bar where I was able to demonstrate the fault, but a suite of tests failed to identify any problem with either the display or my 2011 MacBook Pro. They offered to keep it for more tests, and/or to reinstall the OS, but having read this blog I knew it was futile.I suggested trying a separate TB cable but this wasn't followed up. Anyway I got a refund and bought a Philips 272P4QPJKEB/00 complete with webcam, USB hub etc. It is not as lovely as a TBD, but it was half the price and 'it just works'.

Dec 2, 2014 2:19 PM in response to anfieldjw

Well I spent over an hour with another tech doing countless reboots and purging of settings in another attempt at ending the never ending non waking TBDisplays. I have two of them connected to my MBPro. Well all of the work was proven not to work after 18 hours when the display didn't wake up the following morning. I've tried switching display positions and that didn't work either. So the tech I was working with is off until thursday. He'll get my emails then and we will try the next option. It is very tiring to always have to either reboot or unplug one display to connect it again on a nearly daily basis. Not using the built in TB cable to me is a defect. If I use a TB cable from one display to the next, I can't daisy chain to another TB device. What good is that? The other issue is anything plugged into the usb ports get ejected - incorrectly and if it is hard drives, well they don't like that either. FRUSTRATION on $1k displays - really?

Dec 2, 2014 6:14 PM in response to Community User

After doing the firmware update, 1.2, and then 10.10.1 OS update and having a week or so of bliss I am back to the same problem with the sleep/blank screen issue. I have talked with the applecare T2 rep and have sent off the internal reads to the Apple engineers yet again to see what ails the TBD. She hopes to have some news by tomorrow--we will see.

I have been able to use my work around of engaging at least 3 keyboard keys and the mouse at the same time to bring the TBD out of sleep and get a full screen.Though, I can't say it works every time, it is better than having to restart all the time.

Dec 5, 2014 12:01 PM in response to GooberGrape70

I also have this problem with my 4k Samsung display. If the MBP sleeps for too long it will not wake the display over TB when I wake the computer. My easy keyboard shortcut solution is: Shift + Ctrl + Eject/Power (depending on your keyboard.) This command puts all displays to sleep and then you can hit any key and all your displays wake back up.


Seems a shame we have to do anything to make our connected displays wake up. I don't really mind as I am using my laptop in one location and use the monitor about ten feet away as a stand along computer style set up. It is actually kind of nice that the display does not wake up unless I need it in my case. If the display was right next to my laptop this would have been super annoying though. I hope this keyboard shortcut works for others!


AC

Dec 10, 2014 5:46 PM in response to washparkhorn

Hello Washparkhorn.

Thanks for your information. So are you saying your bypassed the standard cable that comes with the TBD and installed a new TB cable from the TB port on the TBD to your MacPro and that cured it?


I have to keep unplugging my TBD to get it to work and when sleeps and if I forget to eject my back up drive I get the error message that I could be damaging the drive by not ejecting.


I concur on the thread that Apple engineers screwed us on this one. Additionally they put out a new iMac with Retina and didn't update the Thunderbolt Display. *** Apple?

Thunderbolt Display will not wake up after sleep!!!!!!

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