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Thunderbolt Display will not wake up after sleep!!!!!!

It seems like a lot of us are having an issue with the THUNDERBOLT DISPLAY opening after it goes to sleep. I have the display connected to a new mac mini server and I can not get it to wake up after it goes to sleep unless I unplug the power or the thunderbolt cable and then plug it back in.

Thunderbolt Display-OTHER, Mac OS X (10.7.1)

Posted on Oct 1, 2011 12:49 PM

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Question marked as Top-ranking reply

Posted on Oct 9, 2011 11:37 AM

UPDATE:


I have through support a work around to this issue that seems to work for me until this gets resolved in a software upgrade. They know that there is an issue with the Thunderbolt display with it waking up when the AUTOMATICALLY ADJUST BRIGHTNESS is checked. I have unchecked this in my display settings and I no longer have the issue. I hope this helps everyone - I was very frustrated by this and hope they fix it soon but Id rather live with adjusting the brightness myself than unplugging all the time. I already has to send one Thunderbolt back because it quit working - That was the original monitor that I had when I started this thread. The new monitor had the same issue as the first where it would not wake up so I called support because I was afraid it would break again if I kept pulling the plug to get it to turn on. I HOPE this works for everyone else.

231 replies

Feb 24, 2013 11:06 PM in response to IP printing sucks

Just started happening to me... three times now, after my computer sleeps, my display won't awaken. Have to set computer sleep to 'never' or else juggle around with the power switch, opening and closing clamshell, etc. Funny thing is that my TB drives and FW800 drives and USB ports are still recongized - it just the display. Have filed bug report with Apple but haven't heard back.


It was working so well for so long - and now this...


Clinton

Mar 2, 2013 4:39 AM in response to kvisman

My problem with simply unplugging the cable is that I have four Thunderbolt drives and two FW800 drives connected via my ATD 'hub' - so I have to open the clamshell to unmount the volumes before I can disconnect the cable - and, even then, disconnecting and reconnecting the cable doesn't always bring the display to life: sometimes I have to disconnect the display from power.


It's really frustrating - to avoid the problem, I've just been allowing my MBP to run 24/7 without sleeping: hoping for a remedy soon.


Clinton

Mar 2, 2013 8:13 AM in response to clintonfrombirmingham

Hi everybody,

When I first complained, long time ago, I spent hours online and on phone call with them. They checked/uploaded everything from my MBP, then... nothing ! I never got any follow-up.


I keep getting these post from people with that same problem, but where is the solution?


Meanwhile I keep my MBP always connected and closed out of fear that perhaps the TB wont wake up again. :-(


If anyone meanwhile received an OFFICIAL solution, then please let us know.

Thanks.

Mar 2, 2013 3:23 PM in response to TAF

I have a suspicion about this.


With the screen connected try this. Open your MacBook screen, then go to System Prefs / Displays. Click 'Arrangement' then turn on mirroring. Wait for the display to settle, then close the MB. The Thunderbolt screen will revert to its proper settings.


Does that solve the wake after sleep issue?

Mar 6, 2013 10:40 PM in response to GooberGrape70

I've had two problems with my THB during the past year. Firstly, a few months ago, the display went fuzzy as if the layers under the glass were separating. Frightening. But I live in Phuket, Thailand, where the humidity can be high. So I turned on the air con and a dehumidifier, and within an hour the fuzziness started to reduce. After two hours, it had gone and so far hasn't returned.

Then yesterday, the screen suddenly went black while in use. No green/orange light on the mag connector, no response. On checking the display settings in system preferences, no THB recognised. Basically there were all the symptoms of a power supply failure. On reading the little white book, I noted that the humidity range is 10-80%. Now 80% is not high is many parts of the world. Maybe it is in California in the Apple ivory tower, but not in the real world. So I repeated my solution of months ago - turn on a/c and dehumidifier. This morning, bingo, it was all working again.

So it could be that many of the problems I've read about on these forums are environmental. Worth a try, anyway before lugging your THB to the Apple store.

Come on, Apple, if you are going to sell your products in places where the climate can be a challenge, make them a bit more robust. It shouldn't be too difficult.

Hope that more prosaic solution helps someone out there.

Mar 18, 2013 3:15 AM in response to GooberGrape70

I've been refferring to these discussion boards following repeated issues with Thuderbolt display not being recognised as connected by either Air or new MBP. I tried many suggestions in the discussion groups, to no consistent improvement, but have finally resolved my issues with a new Thunderbolt cable (€50!) connecting the thuderbolt output on back of screen to laptop. Strangely, the original cable begins to work fine after 'waking the screen'. Frustrating stuff here from Apple,

Mar 18, 2013 2:11 PM in response to GooberGrape70

I'm experiencing the same problem. Have tried everything on these threads to no avail. I am using a 2011 MBP in "clamshell" mode. Most of the time, the TBD awakes from sleep. But, at least once per day, I'm forced to unplug the TB cable and plug it back in to awake the TBD. Now joy on the upgrade to 10.8.3. Luckily, the TBD is new, and I have an APP. I will keep asking for new ones until it is fixed! :-)

Thunderbolt Display will not wake up after sleep!!!!!!

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