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Thunderbolt Display will not wake up after sleep!!!!!!

It seems like a lot of us are having an issue with the THUNDERBOLT DISPLAY opening after it goes to sleep. I have the display connected to a new mac mini server and I can not get it to wake up after it goes to sleep unless I unplug the power or the thunderbolt cable and then plug it back in.

Thunderbolt Display-OTHER, Mac OS X (10.7.1)

Posted on Oct 1, 2011 12:49 PM

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Posted on Oct 9, 2011 11:37 AM

UPDATE:


I have through support a work around to this issue that seems to work for me until this gets resolved in a software upgrade. They know that there is an issue with the Thunderbolt display with it waking up when the AUTOMATICALLY ADJUST BRIGHTNESS is checked. I have unchecked this in my display settings and I no longer have the issue. I hope this helps everyone - I was very frustrated by this and hope they fix it soon but Id rather live with adjusting the brightness myself than unplugging all the time. I already has to send one Thunderbolt back because it quit working - That was the original monitor that I had when I started this thread. The new monitor had the same issue as the first where it would not wake up so I called support because I was afraid it would break again if I kept pulling the plug to get it to turn on. I HOPE this works for everyone else.

231 replies

May 18, 2013 9:45 AM in response to mirone

Hi Mirone,


Thanks for the steps. I am yet to follow the step but in between I downloaded a firmware update for my ATD and since then things are back to normal. ATD wakes up every single time. Its been a week. I will give it a couple of weeks more before I declare victory. But if the problem re-surfaces I will follow your steps.


Thanks,

May 18, 2013 6:13 PM in response to GooberGrape70

Well, my TBD gave up the ghost yesterday and would not awake no matter what. I know that my MBP video output was working as I hooked it up to an old cinema display I had. One call to Applecare, Genius bar appointment this AM (and the TBD was still deader than a door nail...). The Apple Store has by TBD and are replacing the power supply, logic board and cable. Let's see if that does the trick. Glad I purchased the AppleCare although it is still under the original warranty. Great to have a local Apple Store!

Jun 14, 2013 9:40 AM in response to devlinford

In case this helps anyone, I have noticed that there does seem to be a difference between the machine going to sleep on its own and you putting it to sleep.


I use a great little piece of software called Alfred ( http://www.alfredapp.com/ ) and I've set up the F5 key to put my Mac to sleep, and I hit that key everytime I unplug it or before I plug it in to the TBD. (There are other shortcuts you could use - see http://support.apple.com/kb/ht1343 )


It does seem to make a difference when it comes to waking it up.

Jul 8, 2013 2:38 PM in response to mirone

Mirone,


I have deleated the PowerManagement.plist file and reset the EnergySaver settings (which made another .plist file). In the EnergySaver settings, I have unchecked the put HD to sleep (as suggested earlier or on another post). No need to sleep the HD since it is a SSD.


I have a 17 rmbp using two TB to DVI adaptors, two external DELL monitors. On occasion, waking from a long sleep the monitor that is plugged into the front most TB port will not wake up unless I reboot computer. Unplugging and replugging the adaptor does not work. The computer still sees the display, but it will not wake up.


I'll post back if the new settings work or not.

Jul 19, 2013 6:38 AM in response to devlinford

I would like to retract my previous statement... the update did not fix it. It does appear there is a difference when put to sleep versus it going to sleep. I setup the display to go to sleep when I move my mouse to the upper right hand corner and have been doing that alot. It comes back from that quite easily. I think the issue is waking the TBD when the machine wakes. Still not happy. I am going to the Apple store this morning. I will inquire about this and see what they have to say about it.

Jul 22, 2013 6:11 AM in response to GooberGrape70

So far so good. Not sure what I did, but my TBD has been acting normally since I replaced the all in one cable during repair at the Apple Store, and install an SSD in my MBP 2011 13". 4 weeks of flawless performance by my TBD. I have no clue as to what the difference was as I had a few failures to wake after repairs. Go figure, but I'm happy!

Thunderbolt Display will not wake up after sleep!!!!!!

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