brand new iMac 27 has no sound

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Level 1

0 points

A buddy just got a brand new iMac 27, out the box last night. It has no sound.

He went to Systems Preferences and the Sound page provides no solution. Nothing can be clicked.

I know the solution is probably insanely simple, but cannot figure it out.

Help please.

iMac, Mac OS X (10.6.7)

Posted on Oct 6, 2011 1:09 PM

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Answer 1

Level 4

2,080 points

Sounds like he needs to call Apple, especially since it is so new. The Sound Prefs is where it is controlled. No external speakers, right?

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Answer 2

The simple solution is take it back to Apple and ask them to fix it.

Allan

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