HELP PLEASE!! unresponsive keyboard and trackpad??
Please i really need some help
ok so
i updated the software on my macbook using software update
after installing i restarted the computer.
and this happened.
- the start-up screen took an long time. (a lot longer than usual)
- the keyboard was completly unresponsive.
- the trackpad worked, i was able to move the cursor around the screen, and wake the computer from sleeping but not able to click or select anything. (making it pointless)
- the only working part to my laptop was the power button.
so basically i could turn my computer on
move the mouse around the screen, but not click or select anything or use the keyboard in anyway.
i tried to fix the computer by
- re-booting by holding down the power button. i tried this over 8 times, waiting a while after each attempt before restarting the device.
- force quitting, that didnt work because the keyboard didn't.
- with and with out power adapter.
- using a remote keyboard and mouse, and a USB keyboard and mouse, did not work.
but all failed!
please any help would be greatly appreciated.
MacBook