iTunes 10.5 for Windows 7 not connecting to iTunes store.

I have experienced a very similar issue with previous version of iTunes 10.x as well as 10.5.

I am on Windows 7 64-bit and what I notice is that occasionally, the iTunes store will load what appears to be an HTML page that is missing all CSS Stylesheets and Images. There are links but when I click them, the Apple store just does the progress bar you mention, then eventually goes blank.

I am going to uninstall all Apple programs from my box and then re-install and will report back.

since other people aren't having this same issue you need to try troubleshooting your own machine and network connections to fix this, it's most likely not due to apple software.

Reconfigure any security software to allow Apple's servers to pass.

Useful information for configuring your security software:

IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:

▪ port 80

▪ port 443

▪ phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net

iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.

iTunes also contacts VeriSign servers during an iPhone restore and activation:

▪ evintl-ocsp.verisign.com

▪ evsecure-ocsp.verisign.com

For more information see Update and restore alert messages on iPhone and iPod touch

Temporarily disable or uninstall your security software

If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.

To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.

Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.

If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.

To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.

try tis

In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...

netsh winsock reset

hit enter and it should say something like winsock reset successful now reboot your computer.

I think there are more people with the same issues. Like me.

I uninstalled everything Apple and reinstall but to no avail.

what i'm saying is that MOST other people are not having the same issue, just because there are other posts out of the billions of users in the world doesn't mean it's a widespread issue with apple lol.

you need to do your own troubleshooting to fix this, it's not something you can just wait out and see if apple fixes it because it's obviously not a problem with the apple software.

thanks for your understanding lol.

@imanog, I understand what you are trying to say. However, I was just pointing out that this isn't the first time this problem occured or not an isolated incident.

The reason people post in forums is for help and I believe the original poster didn't say that this was Apple's fault or any such cry seen in other forums/posts.

@jb, for some reason, when I started iTunes again after a brief "sleep" mode, it claimed the bonjour was disabled, but I checked with services.msc, it was running. I did restart the service though and iTunes is back to work.

As an earlier poster claimed, it could a CSS/template fault too since the homepage of the store was distorted.

I cannot claim it will help, but try restarting the Bonjour service when iTunes is both running/not running.

Thank you enormously!!! "netsch" reset worked for me.

I hope others find a solution

Thanks, paulwmk. The netsh method worked for me on both machines. (Win 7 Ultimate 64-bit) I hope this doesn't become a routine!

I am experience the same issue. When loading itunes store progress bar stops half way, eventually I get a blank screen. Tried the netsh command withj no luck, turned off the firewall, still no luck.

does anyone know of anyhtoing else I can try?

I've played with this all day. I've tried just about everything anyone suggested. I finally found something that worked for me. I uninstalled NetNanny. Just disabling it was not sufficient. I had to fully uninstall it. Just to verify that this was what was stopping the store on my machines, I reinstalled it and the store stopped working again.

same issue here. Have two machines one running xp pro one running win 7 pro. XP works perfectly win 7 not so much. The win 7 one has the status bar get about half way and the window stays blank. Every once in a while i'll get what someone mentioned earlier of the random links with no images but very rarely and it always goes blank again. Had anti virus took it off, nothing. Uninstalled all apple products then reinstall, nothing. So don't really know what else there is to do.