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Trying to update my iPad to ios5 and I'm getting an error that reads.
An error occured while backing up this iPad (-5000). Would you like to continue to update this iPad?
Continuing will result in the loss of all contents on this iPad.
So far I've done a hard reset of the iPad twice, rebooted my PC a couple times which is running Windows 7. Deleted the one backup in the iTunes software and still getting this error.
Any ideas?
iPad
Having the same error on two seperate ipads updating on two seperate computers. Ones updating from a windows 7 computer, the other from an imac.
Also, getting an error 3200 when I try and restore to factory settings.
I removed and reinstalled iTunes and on my first attempt got this error message.
The iPad "Dark Side" could not be restored. An unknown error occurred (3200).
Second attempt is back to the -5000 error.
Also getting the 3200 error on both iPhone 4 and iPad.
Come on Apple...
Same here getting -5000 error when attempting to update my iPad 2
UPDATE
I closed iTunes in Windows and the restarted and it did the backup the produced the 3200 Error Ipad could not be restored
Definitely not a good upgrade system this time. After multiple attempts my iPad finally took the update. Then after it rebooted and tried to restore from iTunes it failed. Rebooted my PC and got a blue screen on shut down related to USB drivers.
Did the restore and none of my applications are on the iPad, getting very annonyed at Apple.
I'm having the same error...wondering if I should hold out on going forward with this...doesn't seem like this is happening to anyone else.
Had the same error, disabled antivirus software (MS Security Essentials) and everything worked fine. Try definitely the same thing!
Fckybast, you chose your own answer as the correct answer, but you don't have a solution in it? That seems odd.
I had the same problem with an iPad 2 updating from a Windows 7 machine. Reboots of everything didn't fix it. Disabling the virus software, Microsoft Security Essentials, solved the problem. Worked perfectly after that. I think Jindisek deservers the "correct answer" here.
I expierenced the same (-5000) error message and took the advise of Jindisek and Disabled all of my Antivirus software and everything executed flawlessly.....Thanks Jindisek!
Jindisek,
Thanks for the solution.... it worked!
Worked perfectly. Just disabled Microsoft Security Essential
larry8435 wrote:
I expierenced the same (-5000) error message and took the advise of Jindisek and Disabled all of my Antivirus software and everything executed flawlessly.....Thanks Jindisek!
Ditto - although two issues needed to be resolved:
1. PC Tools Spyware Doctor was preventing back-up on iTunes start. Thanks Rootmail on another thread who advised:
Solved--at least for me under Windows 7. Spyware Doctor by PCTools caused the problem but they fixed it and noted it on their support forum. It also fixed an issue where the iTunes store was not appearing in iTunes though the store appeared properly in browsers. Their fix addressed both issues for me.
The iPad once again backs up and syncs properly on the Windows machine, and the iTunes store appears properly.
Short version: I was using Spyware Doctor with Anti-Virus version 8.0.0.651. The issue has been fixed in version 8.0.0.662. Simply download the new version http://www.pctools.com/mirror/sdasetup.exe
Full story: http://www.pctools.com/forum/showthread.php?69160-Problems-with-Spyware-Doctor-2 011-and-iTunes-10.4
2. Then, after reading Jindisek I disabled Spyware Doctor and upgade proceeded with out an issue.
Yes, fckybast answer is hardy deserving of Correct Answer status
thank you!!! you're a genius!!!
Having to disable antivirus software is not a solution Mr Apple. Pls fix these confounding backup issues fast. I am getting very tired with having backup/upgrade issues with ios 5. Will be waiting for next update before I try again. Also why can't the developers put in a very simple option to backup to the device of your choice on a PC? Or at least a C: or D: option.
-5000 error updating iPad to ios5
