Apple Event: May 7th at 7 am PT
Trying to update my iPad to ios5 and I'm getting an error that reads.
An error occured while backing up this iPad (-5000). Would you like to continue to update this iPad?
Continuing will result in the loss of all contents on this iPad.
So far I've done a hard reset of the iPad twice, rebooted my PC a couple times which is running Windows 7. Deleted the one backup in the iTunes software and still getting this error.
Any ideas?
iPad
Could you let me know the steps to disable norton antivirus
Here's the solution. Thanks.
Thanks for both suggestions. Updating iPad2 with iOS5 on a Windows XP machine. I disabled Norton 360's Firewall and switched the iPad's connection to a different USB port. It worked !!!
Jindisek,
Perfect! I'm still running Win/XP w/ Norton anti-virus. I disabled "Auto-Protect" and it worked right out of the chute.
Thanks!
SE
I followed the instructions and disabled Norton and Avast.
The message of error 5000 is gone and the backup and rest of the process seems great.
Thanks,
still not working for me. i am practically spending my whole Christmas day just to uodate to OS5. I am SUPER FRUSTRATED WITH APPLE!
You are also getting an error 5000?
^ yes, until this hour. 😟
running 7 hours still encountering error -5000. disabled all my firewalls and antivirus, restarted pc and ipad. tried different usb ports. what else? nothing worked. sooo frustrated with apple.
after few hours of powercycle, gave it another try, same. i'm using win7. 😟
Like they say for Real estate... "it's location, location, location". But for error 5000... "it's your anti-virus, anti-virus, anti-virus". I had the same problem but I read Jindisek's post (and others) and disabled my anti-virus for 30 minutes while IOS5 downloaded and installed without issue. I was using Norton, but I see that Microsoft's product also causes issues, so (temporarily) disable all that apply while upgrading.
It's not rebooting, or power-cycling, or the firewall, ... "it's your anti-virus, anti-virus, anti-virus".
SE
^ like what i have previously said, i have disabled all my antivirus and firewall, I read all suggested solutions and did everything. nothing worked.
why can't apple give a solution for this? turning off all security measures is not a solution; protection is what they are there for. it is unacceptable.
The problem is they interfere with the writing of files. It is the same "problem" that causes software developers on Windows to advise you to disable ALL antivirus/antispyware software prior to installing any new software.
I've encountered this problem running Windows 7 and AVG Free.
I disabled the 'Resident Shield' AVG component and the process ran through cleanly.
I'm not entirely happy with this as a solution because I can't see what Apple could be doing while taking a backup that would fall foul of an AV - but as the upgrade worked I haven't investigated things further.
Just don't forget to switch the AV back on when you're done...
Jindisek,
Very helpful, I disabled my windows firewalls and the AVG anti-virus protection software. After this, the upgrade worked flawlessly. Thanks!
-5000 error updating iPad to ios5
