Anyone else having this problem where the Mail client on you Mac will not accept you new iClould account when you try to add you new iCloud account through the Mail preferences? I am running Snow Leopard.
MBP15, Mac OS X (10.6.8)
marc smith6 wrote:
Yes thats what happens to me when I have signed out of iCloud and setup mail again it automatically sets it up and you can't change the outgoing server settings because are indeed greyed out
You must enter the account manually, do not use the wizard.
Open Mail>Preferences>Accounts, click the + sign for a new account, enter your email address but leave the password field blank, hold the option key down and press 'continue' or 'create'. You will then be able to enter all the information for the account.
Except that Mail.app then immediately crashes.
So far, I'm seeing:
This is after running the 10.7.3 combo updater & rebooting.
It appears part of the problem is that the DNS entries for the IMAP and SMTP servers have changed slightly; this may also explain the issues with the icloud control panel.
Right followed the above instructions from Csound1 and when I go to input my details and error comes up saying username or password incorrect!! Even though they are right. I then reverted back to letting Mail.app log me in via the wizard and same won't recognise my details. This is becoming a massive joke. I have Mail issues (along with many others, I have Appstore with conflicting download details that isn't syncing properly and today on the newest iOS software update there is a slight problem sysncing apps. This ALL has to be down to iCloud and the merging or account details and possibly a massive server issue. I really hope some smart people are workig on this because its quickly becoming an unmangable situation especially when your business relies so heavily on devices and information syncing on a daily basis.
If you look at the post I made a bit earlier today, you'll see what I found the problem to be - Apple changed the DNS name of the IMAP & SMTP servers. Unfortunately, it appears that Mail.app doesn't know about the change either. (The same appears true of the iCloud preference pane as well).
So when Maii.app tries to connect to mail.me.com, it fails, because the IMAP server isn't there anymore.
So try this minor change to the Mail.app instructions given by Csound1:
Click + to add a new email account.
put in your name, and the first part of your email address (DO NOT put in @me.com @mac.com, or @anything.com)
Hold down Opt and then click "continue"
Now you'll have the manual setup window.
Set account type to IMAP
for the incoming mail server, use imap.mail.me.com (NOT mail.me.com)
After doing this, then Mail.app worked for me.
If I put in @me.com or @mac.com in the email address for example, Mail.app would crash & burn before i could even put in the IMAP server location. So it appears that if you try to keep mail.app from ever knowing you're trying to connect to iCloud (until you feed in imap.mail.me.com as the IMAP server), Mail.app will not try to be "smart" and use an invalid configuration.
Didn't work!
After two tries using the above instruction it didn't work THEN when I tried again after selecting + in the Mail setup setup wasn't letting me hold down the option key to continue it was insisting that I enter an email address. I deleted iCloud in prefs and then logged back in OK. I might try changing my iCloud password like someone has suggested and do this again. This situation is getting out of hand users shouldn't be going through this joke.
marc smith6 wrote:
Didn't work!
After two tries using the above instruction it didn't work THEN when I tried again after selecting + in the Mail setup setup wasn't letting me hold down the option key to continue it was insisting that I enter an email address. I deleted iCloud in prefs and then logged back in OK. I might try changing my iCloud password like someone has suggested and do this again. This situation is getting out of hand users shouldn't be going through this joke.
You do not hold option while pressing the + sign, you press option when pressing continue or create (the next screen) you can also 'force' it if the button timing escapes you by entering an incorrect password and pressing continue or create.
This is the screen where you would hold the option key and press continue or create (these are not 2 separate options, you will have one highlighted button labeled continue, or create)
I did hold the option key after deleting all the fields and it didn't allow me forward.
I also tried the changing of my password to make sure to include a capital and numbers and then went to the Mail wizard setup and did it as normal without ommitting any details just putting in my regular Apple ID and new password and it worked!!!!!!!!!!!!!!!!
All I can say is that this situation has been one to forget why on earth doesn't apple issue know issues to resolve things like this I will never know.
Thankyou to all who have contributed to this thread it really does show that there is an awesome sense of community out there and some really helpful people just wish Apple were as...
THANKYOU!
Glad you got there, and as your password was non compliant before you changed it we now know why it failed before. 🙂
Thing is though it's been working fine upto a couple of days ago. I think I read that people had that issue months ago so why didn't I have that problem months ago. I was still loggin into iCloud in system prefs fine.
Yup, many of the people who ignored the new password requirements but were logged in during the transition found that there account stayed functional for varying amounts of time after the transition until the new password requirements were enforced, I am sure that there are still a few in this position, they will be where you were in an indeterminate amount of time.
I seem to be having the same issues, but intermittently and my password meets the requirements. Plus iCloud is now saying that it cannot be reached on Port 993 ....
Message was edited by: domu888
domu888 wrote:
I seem to be having the same issues, but intermittently and my password meets the requirements. Any suggestions?
Do you know the requirements?
8 characters including at least 1 uppercase and 1 number, no special characters. Does your password meet these requirements?
Yes, I do know the requirements, I have read through the vast majority of this thread. ðŸ˜
domu888 wrote:
Yes, I do know the requirements, I have read through the vast majority of this thread. ðŸ˜
ðŸ˜
Obviously you need no help from me, so carry on.
Mail client and iCloud issues
