Previous 1 2 3 Next 117 Replies Latest reply: Mar 12, 2012 11:23 AM by dany0292 Branched to a new discussion.
Gerg5 Level 1 Level 1

I'm trying to update from iOS 4.3.5 to iOS5 but when I try to update I recieve an error during the restore process. I think it is an error with verifying the update. error.jpg

It's a refurbished iPhone. Anyone else having the same issue?

iPhone 4
  • RobertField Level 1 Level 1

    I am receiving the same error. I hope someone comes along with an answer.

  • Fauster Level 1 Level 1

    Same issue with a 32GB 3GS - I have upgraded all Mac OS software, restarted Mac and restarted iPhone. Tried to restore iPhone to Factory Settings without Backup - same error

  • rhyslit Level 1 Level 1

    Yeah, I'm having the exact same thing. It's right after I back my iPhone 4 up and then I go through the verifying stage

  • Bryan Warman Level 1 Level 1

    You're not alone...


    Edit: On my first attempt it verified the restore and started "Restoring" my apps. Then it failed with the internal error. Another attempt gave me a -34 error. I told iTunes to not continue the restore (when it gave me that option) and I was able to get my phone working. I'm now attampting to sync all of my content back on. Don't know if that makes sense, or helps, but basically I upgraded and restored and then resynched in a different pass. Hope it helps others.

  • RobertField Level 1 Level 1

    Yeah. Everything is up too date. I am getting a bit frustrated but problems are too be expected I guess.

  • Andrew Stawarz Level 1 Level 1

    Same here with 16GB 3Gs installing from a Win7 x64 PC and iTunes 10.5. Will do the backup whilst in the background it's extracting the software then get the retsore error. At least the phone wasn't bricked...

  • BehindTheLight Level 1 Level 1

    I'm having the same problem

  • iFaisal Level 1 Level 1

    Me too! Please help guys! I tried to restore it but nothing works. Everything is already updated.

  • Robert Farthing Level 1 Level 1

    Yes, I'm having the same problem with a 3GS. Tried it twice, but just get the error message.


  • Tommy Bahama Level 1 Level 1

    Same thing is happening to me as well, tried to restore and that doesnt work either, hopefully then will get this fixed.

  • Garyuk Level 1 Level 1

    HI there just to confirm I have two iPads, (1 & 2) and two iPhone 3GS. All are coming up with same error! on three different machines.


    One windows machine and two Mac's and all are getting same error. I think V5.0 is flawed and there is something very seriously wrong with the code or the way it tries to wipe and restore...




  • Salda Level 2 Level 2

    Same problem "Internal Error." I'm on MBP with OS X with 10.6.8. Tried upgrading automatically and manually by downloading the update to the desktop. Gett the same error both times.

  • rolandomerida Level 1 Level 1

    iOS 5 downloaded in just 20 minutes. Then it took forever to backup. When it finished at last, iTunes tried to restore the iPhone, but gave me the "The iPhone *** could not be restored. An internal error occurred". Hopefully this is an issue caused by the enormous flood of people doing the same thing at the same time. So, maybe later it's solved.



  • Gary P Level 4 Level 4

    Same here. I followed all the troubleshooting suggestions such as disconnecting USB devices, disabling firewall, restarting, etc, and I keep getting this error message when the update process gets to the "Restore" phase. Fortunately, the phone is not bricked, but simply retains its prior configuration.  Could this be due to overload on the update servers? I downloaded the update using "Download Only" prior to attempting to run the update process. No joy.


    In addition, "An error occurred while tryig to submit your post. Please try again." Apple must be having a busy day.

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