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Problems installing iOS 5 on iPad

I keep getting this "an error occured while backing up this iPad (-48). Would you like to continue to update this iPad? Continuing will result in the loss of all contents on this iPad?". Please help.

iPad 2, iOS 4.3.3

Posted on Oct 12, 2011 11:47 AM

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121 replies

Oct 12, 2011 3:21 PM in response to MetalMick420

I have a very similar problem. My iPhone 4 updated flawlessly, no problems whatsoever.


However, I cannot get my iPad 2 to update, no matter what I try including rebooting of all related devices.


I kick off the update, the backup process starts and after about 20 minutes I get this error:


An error occurred while backing up this iPad (-402653081). Would you like to continue to update this iPad?


I'm on OSX Lion 10.7.2. Any ideas?

Oct 12, 2011 3:43 PM in response to dhinchcliffe

My iPhone 4 upgraded to iOS 5 with no problems, but my iPad2 keeps getting stuck during backup. From what I'm reading about other people having troubles, it's probably caused by Apple's servers being overloaded. Apparently the device has to communicate with Apple during the upgrade process, though I don't know why this would be necessary during backup. Anyway, guess I'll wait until things have calmed down before I try upgrading the iPad2. Very disappointed that Apple is having trouble with this.

Oct 12, 2011 4:55 PM in response to MetalMick420

Add me to the list..

Today on my Macbook (with Lion & iTunes all upgraded to the latest release) - I downloaded and went thru the whole process of uprading my iPhone4 to the new IOS5. Took time but went perfectly.

Then I downloaded IOS5 upgrade for my new iPad2 (64gb, wi-fi version) but

Itunes says there is an upgrade, it runs, backs-up iPad, says extracting software then...Error

"The iPad 'name' could not be restored. An internal error occurred"


I have rebooted, checked all the steps on the Apple page ie no firewall, no other usb connected items, administrator account, even cleared the cache as instructed in terminal, etc


Searched web and watched local news but didnt hear of others....till this post


So anyone else?

Any solution?


Any help would be appreciated


(I too am just hoping the Apple servers are overloaded and set up for Apple Tech to call me tomorrow, so if there is no solution posted here by then, I'll post what happens when they call....)

Oct 12, 2011 5:22 PM in response to BoyertownPR

BoyertownPR wrote:


I was able to load IOS 5 but the restore failed. Each time I start iTunes and connect the iPad it start to continue the restore. Each time it fails. If I cancel out I can continue but sync is not working right. It syncs my contacts and calendar but it does not sync music or photos.

I'm disappointed that Apple is unable to handle the traffic for this major iOS upgrade that they have been advertising since early summer. I realize that the first few days of any rollout pose unusual demands, but the fact that they're having problems makes me uneasy about their ability to implement iCloud. This reminds me of the MobileMe launch, and that's not a good thing.

Problems installing iOS 5 on iPad

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