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iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Posted on Aug 7, 2017 6:52 AM

OK, I will make it simple and clear (although this has been covered ad nauseum in the thread):

  • If you have an encrypted backup ("Encrypt Backup" is checked) it is encrypted because you or someone else checked "encrypt backup". Period. That is the only way it can become encrypted.
  • The "someone else" can be the administrator of a Microsoft Exchange email server if you have a company email account on your phone. There's at least one case where it was someone's daughter.
  • The first time you back up after it is checked the person who did the backup had to enter a password. Twice for confirmation.
  • The password entered that first time will be the backup password forever, unless you explicitly change it; even if it was entered 10 years ago. It will stay the same.
  • The password is more than a password; it is the encryption key, and is saved in the encrypted backup and the iOS device.
  • There is no way to bypass encryption, except to enter the correct passcode.
    • Backing up to a new computer will not bypass it.
    • Deleting the encrypted backups will not bypass it.
    • Buying or downloading software that claims to bypass it will not bypass it.
  • The good news is that you get unlimited guesses, and to speed up the process of guessing, uncheck Encrypt Backup and you will be prompted immediately. Most people who have succeeded have found it was a password that they had used elsewhere.
423 replies

Jun 11, 2014 2:57 PM in response to wsucoug95

Forget trying endless passwords & wierd fix ideas and just do this:


  1. Disconect your USB cable from the computer to your iDevice
  2. Sign out of your iTunes account in your computer
  3. Connect your USB again back to your computer
  4. Sign in again with your I tunes password
  5. Exit iTunes
  6. Open Safari / Preferences / Privacy and clear the apple.com cookie
  7. Restart iTunes and connect your iDevice
  8. In iTunes click on Devices (choose yours) / Summary Tab / Backups section / then click "Restore Backup" and choose the correctly dated backup
  9. If checked, UNCHECK the encryption box and enter your AppleID password at the prompt
  10. If the encryption box isn’t checked, check it and create a new password (just use your AppleID password for consistency), then uncheck that same box (which will prompt you for your newly entered password)
  11. Finally click "Restore Backup" and choose the correctly dated backup


Roscoe Eugenius

Jun 24, 2014 4:25 PM in response to Roscoe Eugenius

i have got a new iPhone 5 as a replacement for my old one.

before resetting my old one i had created a back-up without password.

iTunes asked me for back-up password when restoring the back-up on the new iPhone 5.

i tried applying above procedure on the new iPhone but did not work.

then i tried to restore my old iPhone with above procedure and it worked using my Apple ID password.

will now make a back-up with password :-) and copy it to the new one.

Nov 21, 2014 2:24 PM in response to mayalove222

Ok this for all of you guys who have no idea what password you set up.


First i will provide a photo of the main screen you should be looking at.


User uploaded file




1. When you first plug your phone in you will have your back up window come up with different options.

2. In the Back up window under (automatically back up) make sure (this computer) option is ticked

3.Just below it there is an option to tick (Encrypt iphone back up) tick this option.

4. A window will pop up asking you to set a new password.

5. Set up Password and click (set password) to confirm. IMMEDIATELY CLICK CANCEL STRAIGHT AFTER. what this does is overides whatever password you had before but stops the phone from syncing new data.

6.Now you can click on restore back up and when it ask for that stupid password just type in the one you set up in step 5.

Hope this helps


Dec 19, 2014 2:57 AM in response to wsucoug95

the password that is asked for the restore backup is a previous lock screen password (4 digit passcode).

I say that based on my issue as I tried a trial software called: iPhone Backup Unlocker Standard, and it helped me to remember one of my passcodes (cuz it told me 2 digits out of 4) that I used to set on my iphone.
by the way I faced this problem when I updates my ios from 7.1.2 to 8.1.2.

Dec 19, 2014 2:59 AM in response to ipaddlepaul

the password that is asked for the restore backup is a previous lock screen password (4 digit passcode).

I say that based on my issue as I tried a trial software called: iPhone Backup Unlocker Standard, and it helped me to remember one of my passcodes (cuz it told me 2 digits out of 4) that I used to set on my iphone.
by the way I faced this problem when I updates my ios from 7.1.2 to 8.1.2.

Dec 19, 2014 3:01 AM in response to PCKaz

the password that is asked for the restore backup is a previous lock screen password (4 digit passcode).

I say that based on my issue as I tried a trial software called: iPhone Backup Unlocker Standard, and it helped me to remember one of my passcodes (cuz it told me 2 digits out of 4) that I used to set on my iphone.
by the way I faced this problem when I updates my ios from 7.1.2 to 8.1.2.

iTunes asking for backup password???

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