You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

wsucoug95 Author

Level 1

28 points

iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

Top-ranking reply

matt_mcclellan

Level 1

4 points

Posted on Mar 6, 2017 7:45 PM

Lawrence,

I don't understand why you are so interested in fighting with everyone in this thread.

You are going to ridiculous lengths to argue with users that have a very simple request. If I create a backup, with the "Encrypted" checkbox unchecked, and I go to load that backup and it asks for a password that I DID NOT ENTER at that specific time and the helpful "feature" of remembering a previous password isn't described in advance, that sounds an awful lot like a bug.

View in context

423 replies

Jan 29, 2018 5:38 PM in response to pjlove

Thanks pjlove. BUT why does iTunes not tell us this!! 😠

Jan 30, 2018 1:50 PM in response to rockmyplimsoul

Most excellent addition, rockmyplimsoul! 😀

Feb 27, 2018 6:19 AM in response to wsucoug95

For people having this problem in 2018 as well. I just typed in my very first apple id password, back when you didn't need numbers or capslock and it worked

iTunes asking for backup password???