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iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Posted on Aug 7, 2017 6:52 AM

OK, I will make it simple and clear (although this has been covered ad nauseum in the thread):

  • If you have an encrypted backup ("Encrypt Backup" is checked) it is encrypted because you or someone else checked "encrypt backup". Period. That is the only way it can become encrypted.
  • The "someone else" can be the administrator of a Microsoft Exchange email server if you have a company email account on your phone. There's at least one case where it was someone's daughter.
  • The first time you back up after it is checked the person who did the backup had to enter a password. Twice for confirmation.
  • The password entered that first time will be the backup password forever, unless you explicitly change it; even if it was entered 10 years ago. It will stay the same.
  • The password is more than a password; it is the encryption key, and is saved in the encrypted backup and the iOS device.
  • There is no way to bypass encryption, except to enter the correct passcode.
    • Backing up to a new computer will not bypass it.
    • Deleting the encrypted backups will not bypass it.
    • Buying or downloading software that claims to bypass it will not bypass it.
  • The good news is that you get unlimited guesses, and to speed up the process of guessing, uncheck Encrypt Backup and you will be prompted immediately. Most people who have succeeded have found it was a password that they had used elsewhere.
423 replies

Jul 29, 2016 12:26 AM in response to rockmyplimsoul

Not at all, just a password that contains upper case, lower case and numbers. If you don't know what we are talking about on here maybe you should stay out of the conversation?

I backed up my phone as usual, itunes never asked for a password, it is not encrypted. Then after restoring the phone i tried to load the backup I had just made 5 mins ago and it asked for a password. 1234 did not work, 0000 did not work, windows login did not work and more importantly my Apple ID did not work.

Jul 29, 2016 4:55 AM in response to Da3a

WWhen you look at the Summary screen in iTunes is "Encrypt backup" checked? If it is either you checked it or you have a company MS Exchange account on your phone and your Administrator set a security policy requiring encrypted backups. The very first time you back up after this box is checked all future backups will be encrypted with the password you were prompted twice to enter. You will never be prompted again, but all backups will be encrypted. Even if you entered that password many months or years ago. The password is completely independent of any other password you may use unless you made it the same. So it won't be your Apple ID unless that is what you entered the first time you made an encrypted backup.

Jul 29, 2016 8:57 AM in response to Lawrence Finch

Thanks, someone being helpful.! I don't remember setting this password but like you say it much have been months maybe a year ago. I looked at my iTunes and the encrypt backup is checked which I also don't remember doing, I've never used this feature but that would make sense, I've checked it at some point in the past and set a password. Thanks for helping explain this. Daz.

Dec 10, 2016 9:17 PM in response to wsucoug95

OMG!!! What a struggle, i have recently had to restored my iphone, just to find out that i had forgotten my apple ID password with the 2 factor authentication turned on.. first of all... DONT USE this functionality it took forever to retrieve a new password, and now the problem of backup password from itunes, after reading all your opinions.. IT WORKED! 🙂 after traying at least 2 hours it was a 4 digit combination i had used a looooong time, when did or how did this was set up? i dont know! but it worked.. thanks for the help.

Dec 16, 2016 9:55 PM in response to Winnietp

There is no fail here. Encrypted backups do not create themselves. It is quite easy to turn encrypted backups on, and then forget that you did so. You can follow the recommendations in this thread which have provided many of the posters with a solution. Specifically, try any passcode you have ever used for anything. There is no limit to the number of times you can try to access the encrypted file, so just keep trying different passcodes. You can also try 1234 and 9999.


GB

Dec 17, 2016 5:54 AM in response to gail from maine

Wow, you must be a crazy apple fan! First of all I absolutely did not encrypt my back-up. I specifically backed it up the same day knowing I was going to use it. Secondly, read the thousands (if not millions) of posts from others that did not set a password or encrypt the back-up. I suppose we are all idiots and did not notice that we selected encryption! Apple never makes mistakes!

Dec 17, 2016 7:39 AM in response to Winnietp

Winnietp wrote:


Wow, you must be a crazy apple fan! First of all I absolutely did not encrypt my back-up. I specifically backed it up the same day knowing I was going to use it. Secondly, read the thousands (if not millions) of posts from others that did not set a password or encrypt the back-up. I suppose we are all idiots and did not notice that we selected encryption! Apple never makes mistakes!

First of all, you DID encrypt your backup. You may have checked it 5 years ago, but you did. iTunes does not make arbitrary decisions on its own. You just forgot that you did.


There's nothing further to say.

Dec 17, 2016 5:31 PM in response to Lawrence Finch

Lol. So what your saying is software that remembers something I did 5 years ago verses what I did NOT do 20 minutes prior to restoring the back-up is my fault. I see you logic. That is not a software issue at all. the Apple tech supervisor I spoke to is also using your logic. "We have no known problems" but yours (and others) must have glitched". Lol. So much denial. Just like the tons of people experiencing issues with the latest iOS (10.2). I guess it is my fault that my phone drains in less than an hour and my fault it shuts off at 30%, apps not loading, etc. Lol. Yup. Apple is perfect.

iTunes asking for backup password???

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