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SpacePirate Author

Level 1

0 points

"Do not proceed" on filevaulted system after 10.7.2

Hi all,

I have a Macbook Air (mid-2011) system I use for preproduction testing. Previously, I had installed 10.7.1 and filevaulted the system. Today, after installing the 10.7.2 update via Software Update, the machine booted to the Do not proceed symbol (grey circle slash). As this is a MacBook Air, there's not a really easy way to target disk mode to another machine (this is my only Thunderbolt system). I determined I was able to boot to Verbose/Single user mode by holding the key combination prior to the encryption screen, which provided the following diagnostic output:

Still waiting for root device

Precisely as expected, based on my previous experience with PGP'd macs.

On PGP, I was able to mount disk0s3 from the another machine's Terminal app, delete boot.efi from the Boot OS X partition, and replace it with a renamed pgpboot.efi. Digging around in a similar fashion with Filevault, I was able to find a similar recovery partition at disk0s3, but no similar boot.efi files for replacement.

Anyone have any thoughts on recover here? No data loss for me on this system, but I just wanted to get this out there for anyone having similar issues.

Thanks!

Mike

Posted on Oct 12, 2011 12:31 PM

62 replies

Dec 7, 2011 11:42 AM in response to SpacePirate

I'm having similar issues, but slightly different. I had PGP 10.1 running on Snow Leopard. I upgraded to Lion and everything was fine, except I couldn't launch the PGP program. I could still encrypt files, but couldn't load the program. I upgraded to PGP 10.2, and now my Recovery Partition shows up as "Macintosh HD" when I hold down the Option key on boot. It shows 2 "Macintosh HDs" when I boot now, instead of one Macintosh HD and one Recovery HD.

In Disk Utility's debug mode, I still see Recovery HD, and everything looks normal (see below). And now, even my external USB Recovery HD shows up as "Macinstosh HD" when I boot.

I've moved the two PGP files suggested earlier in this thread and I'm stil seeing this behavior.

Lastly, when I tried to encrypt my drive with FileVault 2 it worked for a few minutes, rebooted, and came up with the gray screen with the circle and slash. It's as if it's getting confused between the partitions. I had to reformat and copy back from my cloned backup. Any ideas?

Dec 25, 2011 9:51 AM in response to Christopher Graham5

How did you get to your user folder/main partition?

I am having the same problem, I wasn't aware that PGP desktop would start encrypting my whole disk automatically without asking me (I didn't want it)

How do you mount the correct partition? I guess you need to interact with firevault at some stage

Dec 30, 2011 9:18 AM in response to sebastien2409

@sebastien2409 See the instructions above to access your FileVault 2 partitions using the Lion recovery manager. If PGP has encrypted the disk too though, this probably will not work...

Feb 3, 2012 1:54 PM in response to brianhogg

Thanks to everyone for the warning about this.

Now upgraded to Lion without problems after removing PGP

Have PGP still working on a drive Running Snow Leopard to use as needed.

Reaaly glad I looked into this before upgrading.

Feb 5, 2012 1:29 PM in response to SpacePirate

Had a good read of this thread and am staring to believe I am well and truly *expletive*.

I am running PGP Desktop on Lion with full disk encryption. I have just installed the most recent update and now cannot boot (the cannot proceed symbol).

Since I cannot decrypt the hard drive nor even mount it, am I right in thinking I am going to be forced to re-install over the top of everything and loose all my data?

Any advise anyone has will be appreciated.

Feb 5, 2012 1:43 PM in response to ubiquitous_rich

You might be toast, but it depends on which machine you have. Check out this article:

http://www.symantec.com/business/support/index?page=content&id=TECH173502

Feb 5, 2012 2:41 PM in response to ubiquitous_rich

Check out my instructions above, which allows you to mount the encrypted drive using the Lion recovery manager (I had to do this since it was on an iMac and could not easily remove the hard drive to decrypt). Hope that helps!

Feb 6, 2012 2:12 PM in response to brianhogg

Can't mount the drive as its encrypted with PGP not FV - it's also new Thunderbolt MacBook Pro so I am running out of options :/ might try and source a FireWire cable and see if I can use it through a colleague's MacBook...

Feb 6, 2012 6:27 PM in response to ubiquitous_rich

Sorry for missing that - I think the only way is to use the recovery CD (if you created one during encryption), when I used WDE I'd have to unencrypt before pretty much any update.

If you have important data with no Time Machine backup an Apple authorized reseller vs. apple store might be more accommodating to remove the hard drive while you try to recover the data.

Best of luck!

Feb 16, 2012 12:48 AM in response to SpacePirate

... and I found this file today, left over from the PGP removal ...

sudo more /etc/sysctl.conf

# Addition for Symantec PGP SDK

kern.sysv.shmmni=64

kern.sysv.semune=64

kern.sysv.shmseg=32

Where it is empty on a new install of Lion.

Mar 20, 2012 9:01 AM in response to JofArnold

Thanks JofA ... saved the day... and followed the steps above to ensure everything was gone!

Mar 20, 2012 9:06 AM in response to SpacePirate

I'm still in discussions (since months!) with PGP/Symantec, because I want my money back. They nearly killed all my files twice and they don't care at all. I told them, that they should visit this discussion and help their customers, but they don't do anything at all.

They are the definition of bad customer service 😠