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iCloud calendar not syncing to iPhone, iCloud calendar not syncing to iPhone

On my phone, I have a calendar called Calendar. On my Mac, and on iCloud.com, I have Work and Home. I cannot find an option to get the Work and Home sent out to the phone... any help?

iPhone 4, Mac OS X (10.7.1), iOS 5

Posted on Oct 12, 2011 1:18 PM

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Question marked as Best reply

Posted on Oct 12, 2011 3:33 PM

I've been having the same problem since iOS 5 beta... I can't make it work! I see my calendar events on icloud.com and on my iPad, but not on my phone... my last resource would be to re-setup icloud... (disabling my icould account on my iPhone and enabling it again)

93 replies

Nov 16, 2016 3:29 PM in response to James Lynch Iii

I had a chat session with Apple Support about exactly this problem - they solved it.

The tick is to make sure that the "default" on both sides is "Calendar" rather than "Work", "Home" or something else.

Here is the transcript:



Wednesday, Nov 16, 2016 01:37 PM

Duration 36 minutes 11 seconds



Nicole

Thanks for contacting Apple Support. My name is Nicole. Please give me a moment to look over your information.




Nicole

Hi Claus! How are you?




cl#####@gmail.com

Having trouble synching my calendar between MAC and iPAD via iCloud. Used to work, but not anymore - probably when I installed one of the last OS upgrades. Tried closing iCloud on both sides and then re-opening, no help.




Nicole

I can understand how that would be a cause for concern!




Nicole

To make sure I am clear on the issue, your Calendars are not syncing between your Mac and iPad using iCloud?




cl#####@gmail.com

Correct..




Nicole

I know it can be disappointing to not have your Calendar syncing. I will be happy to work with you to determine the best resolution, OK?




cl#####@gmail.com

Great..




Nicole

To start, may I ask the OS X version the Mac is currently using?




Nicole

You can find the OS X by clicking on the Apple in the upper left corner and select ‘About This Mac.’ It will appear as 10.x.x.




cl#####@gmail.com

10.12.1




Nicole

OK, thank you!




Nicole

Can you tell me the iOS version your iPad is using? This can be found by going to Settings, then General and select About. The iOS will be listed beside ‘Version’.




cl#####@gmail.com

9.3.5




Nicole

OK Claus, can you tell me which iPad you have, we may need to update it so your iPad is up to date as well.




cl#####@gmail.com

iPad 2




cl#####@gmail.com

16GB




Nicole

To confirm, is it an iPad Air 2 or an iPad 2?




cl#####@gmail.com

iPad 2 (Model: MC769LL/A)




Nicole

OK Claus, we can explore a few other things.




Nicole

Can you verify that both devices are signed in with the same Apple ID?




Nicole

Are you familiar with how to do so?




cl#####@gmail.com

Confirmed - I only have one AppleID




cl#####@gmail.com

tell be how to verify...




Nicole

OK, on the phone, please go to Settings>iCloud.




Nicole

I apologize, I meant iPad.




cl#####@gmail.com

OK, I'm there




Nicole

Good, can you tell me if it shows your Apple ID at the top?




cl#####@gmail.com

Yes, it does




Nicole

Awesome!




Nicole

Now in the list of items showing, do you see Calendar?




cl#####@gmail.com

By the way, when i got to the WEB site to manage my AppleID, is shows both devices...




Nicole

Great! Thank you for letting me know!




cl#####@gmail.com

Yes, and it is "ON"




Nicole

Good!




Nicole

Now what we will do is to go into your Calendar settings to confirm it is the default calendar.




Nicole

Have you accessed your calendar settings from the iPad before?




cl#####@gmail.com

No




Nicole

No worries!




Nicole

I will help you find it. Please go to Settings>Mail, Contacts, and Calendars.




cl#####@gmail.com

OK, got it




Nicole

Good! Now do you see ‘Accounts’?




cl#####@gmail.com

Yes.. iCloud, Hotmail, Gmail




Nicole

OK, do you see the Calendar section?




cl#####@gmail.com

Yes




Nicole

You may need to scroll down a bit.




Nicole

OK, now in the section that says ‘Default Calendar,’ what does it show?




cl#####@gmail.com

Default calendar is "Home"




Nicole

OK, good it sounds like everything is as it should be there.




Nicole

Now lets take a look at your Mac’s settings.




Nicole

Please go to the Apple in the upper left corner and choose System Preferences.




Nicole

Here you should be able to view your iCloud account to make sure it is signed in.




cl#####@gmail.com

It has a Checkmark...




Nicole

Good!




Nicole

Now, please open your Calendar application on the Mac and choose Preferences from the drop down.




cl#####@gmail.com

OK,




Nicole

Now, do you see the Default option on the General tab?




cl#####@gmail.com

Yes it is "Calendar"




Nicole

OK, since the the calendar on your phone indicates ‘Home’ as the default, this is where the conflict may be.




Nicole

Which device do you typically use to add events?




cl#####@gmail.com

MAC




Nicole

OK, so what we can do is change the default on the iPad to “Calendar”, instead of “Home” on the iPad.




cl#####@gmail.com

OK, I switched to "Calendar" as default on iPad/iCloud...




Nicole

OK, gerat!




Nicole

Let’s go ahead and take a look at your iPad and see if your events are appearing.




cl#####@gmail.com

Bingo! Thanks.




Nicole

Awesome!




cl#####@gmail.com

You guys are tops! Thanks




Nicole

It has been a pleasure working with you today! Before we end the chat I want to confirm you are 100% satisfied with the resolution path we have set for you by changing your default calendar settings. Is there anything additional I may do to ensure you are satisfied?




cl#####@gmail.com

Note: In some of the Apple Forums, others are describing same problem - you might want to publish this there...




cl#####@gmail.com

I'm good. Thanks




Nicole

That would be a great idea! Did you know you can post items there as well?




cl#####@gmail.com

No, I did not know...




Nicole

Yes, that is what make the forum such a useful tool. All Apple helping other Apple makes delicious Apple pie!




Nicole

I am going to send you an email really quick with some articles relating to the resolution we set on today. The email will also include your case number, just in case you need to contact us again! Would the email address provided be the best one to use?




cl#####@gmail.com

Yes, Thanks




Nicole

Great!




Nicole

Thank you for being the best part of Apple! If there is nothing further, I will close the chat window so you may request a transcript of our chat! Also keep in mind that support.apple.com is a great resource for all things Apple! Have an Appletastic Day!




cl#####@gmail.com

You too!




Nicole

Again, my name is Nicole and it has been a pleasure working with you today. Please be aware that any comments you are asked to submit after our chat will only pertain to the service of the Advisor named in the request, and not about your device itself. Thank you again!




Nicole

May I go ahead and end the chat?




cl#####@gmail.com

yes, bye




Nicole

Bye! Bye!




Sincerely,

Apple Support

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iCloud calendar not syncing to iPhone, iCloud calendar not syncing to iPhone

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