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new iCloud email account not working - duplicate/ambiguous directory match error

I set myself up a new iCloud account this morning once I got iOS 5 loaded on my iPhone 3GS. I was able to create a new @me.com email address, but I think I might have stepped on someone else's existing address as when I send it email, I get a rejection immediately with "duplicate/ambiguous directory entry". iCloud email doesn't work on iCloud.com, and iCloud mail account on the iPhone tells me the user or password is incorrect.


Other than that, iOS 5 is working great so far!

Posted on Oct 12, 2011 3:24 PM

Reply
53 replies

Nov 17, 2011 6:04 PM in response to majkQball

I am still having the problem. My iCloud works fine except for mail. I get this error when I try to login to my mail on iCloud.com


ORIGIN

server



TYPE

error



BUILDNUMBER

1FCS29.34215



TIME

Thu Nov 17 2011 20:58:44 GMT-0500 (EST) (1321581524081)



HOST

www.icloud.com



USERAGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/535.2 (KHTML, like Gecko) Chrome/15.0.874.121 Safari/535.2



PRSID

45947397



RECENTLOGMESSAGES

Fri, 18 Nov 2011 01:58:38 GMT: DEBUG: MAIL in main()

Fri, 18 Nov 2011 01:58:38 GMT: DEBUG: --> Request 1: POST to https://p04-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)

Fri, 18 Nov 2011 01:58:38 GMT: DEBUG: Request out: /wm/preference-list-->1321581518574/1

params: {"locale":"en-us","timeZone":"US/Eastern"}

Fri, 18 Nov 2011 01:58:38 GMT: DEBUG: SC.Object:sc1074:dispatch('load content')

Fri, 18 Nov 2011 01:58:38 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)

Fri, 18 Nov 2011 01:58:38 GMT: DEBUG: SC.Module: Attempting to load 'addresses'

Fri, 18 Nov 2011 01:58:38 GMT: DEBUG: SC.Module: Module 'addresses' is not loaded, loading now.

Fri, 18 Nov 2011 01:58:38 GMT: DEBUG: SC.Module: Loading JavaScript file in 'addresses' -> '/applications/mail/frameworks/addresses/en-us/1FCS29/javascript.js'

Fri, 18 Nov 2011 01:58:39 GMT: DEBUG: SC.Object:sc3102:initStatechart()

Fri, 18 Nov 2011 01:58:39 GMT: DEBUG: -> entering "9 Address List Not Visible"

Fri, 18 Nov 2011 01:58:39 GMT: DEBUG: --> Request 2: GET to https://p04-contactsws.icloud.com:443/co/addressbook/?order=first,last&locale=en _US, headers: Content-Type=text/plain, body: (omitted)

Fri, 18 Nov 2011 01:58:39 GMT: DEBUG: SC.Module: Module 'addresses' finished loading.

Fri, 18 Nov 2011 01:58:39 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'addresses'.

Fri, 18 Nov 2011 01:58:39 GMT: DEBUG: SC.Module: Module 'addresses' has completed loading, invoking callbacks.

Fri, 18 Nov 2011 01:58:39 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive

Fri, 18 Nov 2011 01:58:40 GMT: DEBUG: <-- Response 2: 200 (326ms, suspended for 695ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)

Fri, 18 Nov 2011 01:58:40 GMT: WARN: APPLICATION: Received applicationDidBecomeActive

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:1

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: --> Request 3: POST to https://p04-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Request out: /wm/preference-list-->1321581518574/1

params: {"locale":"en-us","timeZone":"US/Eastern"}

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Got HTTP 0 : Redirecting request: /wm/preference : Redirect count:2

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: --> Request 4: POST to https://p04-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Request out: /wm/preference-list-->1321581518574/1

params: {"locale":"en-us","timeZone":"US/Eastern"}

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Got HTTP 0 : Redirecting request: /wm/preference : Redirect count:3

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: --> Request 5: POST to https://p04-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Request out: /wm/preference-list-->1321581518574/1

params: {"locale":"en-us","timeZone":"US/Eastern"}

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Got HTTP 0 : Redirecting request: /wm/preference : Redirect count:4

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: --> Request 6: POST to https://p04-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Request out: /wm/preference-list-->1321581518574/1

params: {"locale":"en-us","timeZone":"US/Eastern"}

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Got HTTP 0 : Redirecting request: /wm/preference : Redirect count:5

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: --> Request 7: POST to https://p04-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Request out: /wm/preference-list-->1321581518574/1

params: {"locale":"en-us","timeZone":"US/Eastern"}

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: <-- Response 7: 0 (6ms), headers: body: (empty)

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: Request in: /wm/preference-list-->1321581518574/1,0,6ms

Fri, 18 Nov 2011 01:58:41 GMT: DEBUG: ServerPreferencesDataSource.retrieveResponse error = -1/0/guid=serverPrefsGuid

Fri, 18 Nov 2011 01:58:41 GMT: ERROR: CoreMail handled error 13002 before exiting Mail

Nov 21, 2011 9:48 AM in response to majkQball

Since lion using icloud (mess) instead than mobile me been a disaster, SENDING MAIL work fine, the problems ???? NOBODY RECEIVE THE MAIL ????? image that all this people that should have reeive the email and at the end get nothing ?? this ICLOUD has been DESACTIVATED ON ALL MY COMPUTER (EXCEPT MAIL) AND STILL I have more problems with mail than ever before................. icloud been nothing less than a big flaw and joke here, APPLE SHOULD HAVE KEEP MOBILE ME (After all this years working well with all wonderful features) and now this icould garbage ????? what going on at Apple?????? Well MORE and MORE I use other products (softwares than apple, at least I will do not get bad surprise here........


www.MHD59.com


MHD59 - Maximin Lida - with mac since 1984

Nov 24, 2011 10:16 AM in response to BallPython

Having the same problem and contacted Apple got moved around to a senior tech and then they notified me that Engineering is looking at my account because it is their issue and will take two to three business days to resolve. I was please with their assistance, I got calls back, direct line to call the same tech working on the issue etc... Didn't think about deleting everything and starting over...

Jan 8, 2012 2:36 PM in response to theodrak

I have just migrated to iCloud. I had a Mobile Me account. I also had an Apple ID account that I use to purchase iTunes stuff.


Everything works except Mail. Whether web, iPhone or iPad I no longer receive mail to my Mobile Me (now called iCloud) account. On the web, it says "Cannot Load Mail."


I've tried "resetting" my password for the Mobile Me/iCloud account via the Apple ID website as was suggested in these forums. That did not help me.


After waiting and trying for several hours, I followed one chaps' example and deleted my iCloud Mail account on my computer. I closed Mail. I went into the System settings. On iCloud, I changed to the new password, and was sure to select check Mail and Notes. That took a few minutes of a spinning wheel, but finally seemed to "finish" whatever it was doing. I then went back into Mail to try and load the iCloud account. However, when I try to Add Account in Preferences,I receive the following error "Logging in to the iCloud IMAP server "p99-imap.mail.me.com" failed. Make sure the user name and password you entered are correct, then click Continue. If the info isn't correct, you cannot receive messages.


I tried with my old password.


Failed again. (same message)


So I went ahead and clicked continue, after trying again with the correct new password.


That was pointless. On the next page one is unable to enter the server address with iCloud selected as the type of account. It's is grayed out and unselectable. You can't type in any information.


So, I'm actually behind square one. iCloud Mail account does not work online. It does not work on my iPhone or iPad, and I no longer have the mailbox for it in Mail on my computer.


Please help me. I'm not doing something right.

Feb 23, 2012 10:04 PM in response to majkQball

I have just done a conversion to icloud primarily to keep apple happy. I am running outlook on win 7 coth latest versions. I can now no longer access my email either from outlook or by logging into icloud. I get the same reply when I use the icloud app about it being a valid account but not an icloud account (even though I had confirmation I had been migrated). Now no email access by any means. This si a joke. No way to contact apple or receive ANY support. Get real apple. Are you forcing me to cancel all me apple email accounts? Its clear I won't be able to swap to icloud on my old G5. I currently have 3 email accounts 2 used from my G5 for personal and business from my windows machine. This is rubbish.Anyone have a fix for any of this?

new iCloud email account not working - duplicate/ambiguous directory match error

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