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Photos gone after ios 5 update

After i got the iOS 5 update, all my apps were gone as well as my photos... is there a way to recover the photos?

Posted on Oct 12, 2011 3:24 PM

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61 replies

Oct 26, 2011 9:46 AM in response to jtamIsMe

I have the same problem. I bought an iPod Touch 4G 64GB last June. After upgrading to the new iOS 5, most of my pictures, apps and music is gone. Every time I try and recover my backup the system crashes. I tried to call their technical support to restolve the problem but I was told that I had to pay $29 to solve the problem that they created. This is a disgrace.


People are saying restore the iPod but with mine that didn't help.

Oct 29, 2011 11:30 AM in response to Larry Zimmerman

Hi Larry, I have had the same issue. I updated the iTunes to version 10 and the IOS in the iphone 4 to version 5, and all my roll photos have disappeared. I have 0,47 Gb of "other data" in yellow bar in the iphone (I think those are my photos). I have installed iexplorer but I also get the error message "Unable to start the iPhone listener process. This error may occur because iTunes is not installed". If you have found any solution to this it would be greatly appreciated.

Nov 5, 2011 5:34 PM in response to andrespibr

I have the same problem as Zimmerman. This is the message:


Unable to startthe iPhone listener process. This error may occur because iTunes is not installed. ...Error code: Unable to load DLL 'itunesMobileDevice.dll': The specific ... (Exceptionfrom HRESULT: 0x8007007F)


Cannot use iexplorer as a result. Running as an administrator makes no difference. Besides I am the administrator on my computer. And I use itunes and all is up to date.

Oct 12, 2012 9:03 AM in response to andrespibr

Hi! can you help me? i've installed the programme but when i try to run it, it says


" To run this application, you must first install one of the following versions of the .NET framework: v4.0.30319 contact your application publisher for instructions about obtaining the appropriate version of the .NET framework. "


Please help, i have over 2000 photos and videos on my camera roll, thanks!

Photos gone after ios 5 update

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