You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacKeeper is a scam!

It claims that it will clean up your Mac....by installing more stuff. There are a bunch of discussions about it with a bunch of complaints about MacKeeper as well as dishonest "representatives".


I tested it on the chat, and the representative had horrible English:


Lex:


Hello! How can I help you?


You:


Hi on the Apple forums everyone said that MacKeeper was a trojan. 5 people were complaining about corrupted hard drives from it. ##The complaints weren't actually about corrupted hard drives but other stuff.


You:


Is it safe?


Lex:


Yes it's safe.


You:


So are the complaints fake?


Lex:


Some users are muddling it with MacDefender and MacProtector viruses ##Those are trojans, not viruses...


You:


Maybe, but Idk I'm afraid to download it.


You:


Does it run stuff in the background?


Lex:


Yes if antivirus is turned on


You:


idk it seems like there are a million complaints, and "Is MacKeeper a trojan" is a top Google search


You:


The first 20 results say "yes"


Lex:


What can I tell you... This is wrong opinion ##Bad grammar


Lex:


If you know how to use Mac this software if for you ##Even worse grammar, sounds like a scam salesman


Lex:


People are trying to drag app from Dock to trash to uninstall, can't do so and say it's trojan ##Wow


You:


Are you using Google Translate to translate to English?


The horrible English makes the whole thing sound like a scam too. These guys are just saying that it's not a trojan. By the way, it took that guy forever to respond to each question.

iMac6,1 (Late 2006 iMac Intel), 3 GB RAM, 2.33 GHz Processor, 2 TB internal HD, Mac OS X (10.5.8), Minor GUI mods, a lot of stuff connected with FireWire or USB

Posted on Oct 12, 2011 3:47 PM

Reply
11 replies

Oct 12, 2011 3:49 PM in response to Mac OS 9000

Also, questioning about the usefulness of Mac antivirus (there are no known Mac viruses, only a few dead trojans):


You:

What viruses does MacKeeper defend against besides MACdefender?

Lex:

Hello! We are provided with Antivirus bases by Avira AV. Bases are encrypted so I can't give you the list of viruses

Lex:

It's protecting from all known Mac viruses

You:

Avira is for Windows I thought?

Lex:

No, it has designed Mac antivirus core for MacKeeper

You:

There is no such thing as an antivirus core...

Lex:

If you say so...

Oct 12, 2011 6:36 PM in response to BDAqua

I think there should be some kind of "quality police" that Apple runs on these things. MacKeeper may not be a blatant enough malware, but it is at least a horrible program. There should be a list of bad programs provided by Apple like anti-malware protection but more for hoaxes like these that are not purely malware.


After all, they already did that for Flash on iOS.

Oct 18, 2011 4:43 AM in response to Mac OS 9000

I've tried as much as possible to ask the Mac news sites I like to visit not to allow them to advertise. Still it is going to take several such e-mails before they get the message. The problem is so many Windows users come from a background where "maintenance" is required other than just backing up, many of these so-called "maintenance" utilities take advantage of unsuspecting new Mac users and their gullibility in believing Macs are like PCs. The only thing you need is a backup plan*:


http://www.macmaps.com/backup.html

These tools can supplement backed up systems, but should never be used without a backup.

MacKeeper is a scam!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.