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Can't Receive Texts

Hey there. I just updated to iOS5, and I can't receive any text messages. I can send them, but when I do, it says that my SMS mailbox is full, and I need to delete some messages in order to receive any. I can see new texts after I reset my phone, but I obviously can't be doing that everytime I want to check my messages. Help?

iPhone 4

Posted on Oct 12, 2011 4:32 PM

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115 replies

Oct 13, 2011 9:00 AM in response to Cidmeister

I'm having the same problem, I phoned apple and because i'm out of warranty they said that it was going to cost me at least £25 for a one time service troubleshoot, which I declined, i don't see why i should pay for something that only happened because I used their software update, I have an appointment with a 'genius' on sunday and i will tell them just that. completely confused!

Oct 13, 2011 9:41 AM in response to Cidmeister

Hello Guys, I truly wish that Apple will solve this problem ASAP. I have too many important messages that I have kept for a long time and will never erase them. Nevertheless, when I upgraded my iPhone today, I had the same problem, which blocks my incoming messages and whenever I open my messages I get the infamous message that says my inbox is full and I have to delete previous messages. Thus I decided to Downgrade my phone to 4.3.5 firmware version. This is for the people who doesn't want to lose any of their messages.

1. Make sure that you have the firmware downloaded and in a location where you could easily find (e.g. Desktop)

2. startup your itunes

3. Conncet your iphone and put it on the DFU mode, here's a link that tells you how:

http://youtu.be/Ufw0vAEEI8M

4. When you see the iphone screen on iTunes, press and HOLD "option" and click on the restore button, then select the firmware file that you wish to downgrade to.

5. When the firmware is downgraded, click on restore from backup (select the last backup OR the backup that you synced your phone to before upgrading).

6. your phone may take a while until it restores fully to the previous version.

All the best my fellow message keepers, and PLEASE APPLE, SOLVE THIS PROBLEM.

Oct 13, 2011 9:52 AM in response to mnadm

This is crazy. I rely on text messaging for both personal and work communication. Can someone from Apple PLEASE let us know if a fix is in the works? I tried downgrading to iOS 4.3.5, but I wasn't able to do it. After spending about 5 hours today and yesterday trying to fix this problem on my own, phoning Apple, being asked to buy a $25 incident help session, etc. , I am getting hopeless.

new question: does anyone know if texts people have been sending us over the past two days will be sent to our iPhones after the issue is fixed? Does it work like that? Are these texts stored by AT&T or Apple and will be sent to us when the SMS inbox full message is resolved?

Oct 13, 2011 10:00 AM in response to Cidmeister

I think I found a solution!


I've had this same issue since I upgraded last night. I tried deleting messages to no avail. I still had to turn my phone off and back on to receive messages and even then I didn't always receive all messages queued up. Today I've been fiddling around with settings to see if I could make a difference. My means were not very scientific, so I can't pinpoint exactly what made things work, but I'll try to recount the steps I took:


1. I had toggled off iMessage support which made no difference

2. I went into the iCloud settings (Settings->iCloud) and did the following:

a. Turn OFF bookmarks

b. Turn OFF "Find My iPhone"

c. Under "Storage & Backup" I turned OFF iCloud Backup

3. I then went back to the Messages settings (Settings->Messages) and turned iMessage back on. Instantly I got a new text message notification.


Since performing these steps I've been able to send and receive text messages with no issues at all. I have no clue if this will work for others, but thought I'd share.

Oct 13, 2011 10:12 AM in response to swest321

If I'm not mistaken, this can be changed under Settings/Messages/Receive At/Caller ID. Just something I spotted while trying to fix the original problem, but it looks promising.


Edit- sorry, I'm new to the community and thought it would quote the post to which I was responding. The above part is in response to the user that said their iMessages were coming from their email address.


Otherwise, I have an iPhone 4 16gb that can't receive texts. If I cycle the power some come through, but I get that annoying "Your SMS mailbox is full" message every time I try to send one.

Oct 13, 2011 11:33 AM in response to Cidmeister

Also having the same issue right after I updated my iPhone 4 32 gb ATT phone. Made an appointment at my local apple store, waited an hour to be helped (even with my "reservation"), and was told to do a full restore and not to use a back up and that I would lose all my texts and app data...this is not acceptable! Apple please fix this!!! I am going to try to find a way to go back to iOS 4 later today after work...

Oct 13, 2011 12:14 PM in response to Cidmeister

I just fixed the problem on my phone (16gb iPhone 4)! Here's what I did:


  1. Went to Settings >General > Messages and turned off iMessage (not sure if this step actually does anything)
  2. Went to Settings > iCloud and scrolled down to the bottom and clicked the huge red button that says DELETE ACCOUNT
  3. Turned iMessage back on (Again, not entirely sure if this does anything)


At this point, every time I sent a text the message that told me my inbox was full no longer appeared so I got really excited but I confirmed that I still wasn't receiving the messages (so I was bummed again). I had previously downloaded the free trial of Phone View and knew that I had almost 100k texts on my phone but before the previous 3 steps, deleting texts had no effect (it wouldn't even let me delete a single huge text conversation. The SMS app would just quit). So, I tried one more time to delete my texts. I deleted one text conversation between me and an ex, it worked, and phone view said I only had 50k texts. Then all my texts came flooding in and I was able to send and receive messages. I read that the new OS only allows a capacity of 75,000 texts. It wasn't enforced in the other previous versions but with the addition of iMessage the cap has to be adhered to.


So, that's what I did, after hours upon hours of restoring, re-updating, downgrading, and everything else. I hope it works for you guys!

Here's the link to download Phone View:

http://ecamm.com/mac/phoneview/

Oct 13, 2011 12:29 PM in response to Cidmeister

For many of us SMS messaging and the message history might be the most used and most important feature on our iPhones.


The 11-step process below will solve the problem for those that have urgent needs. This process will DOWNGRADE your iOS 5 to iOS 4 (4.3.5 to be exact.) This process should take around 35 minutes and will put your phone back the way it was from your last backup before the iOS 5 "upgrade".


  1. Disconnect your iPhone from your computer
  2. Restart your computer
  3. Restart your iPhone
  4. Download the proper source file (see links below)
  5. Connect your iPhone to your computer with the cable
  6. Enter DFU mode on your iPhone (see link below)
  7. When you see the small iPhone icon present on iTunes, press and hold the 'option' key which is to the side of the spacebar. Then click the restore button on iTunes, while still holding the 'option' key.
  8. Then select the proper source file you downloaded in step #4.
  9. When the initial restore process is complete, then click to 'restore from backup'.
  10. Select the most recent backup that occurred under iOS 4.
  11. When the final restore is complete, your iPhone will be back the way it was before iOS 5 with all of your text messages intact and sms functioning.



Select the correct harware for the iOS source file download:


How to enter DFU mode:

Simple YouTube Tutorial




best of luck to all


r.i.p. steve

Can't Receive Texts

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