Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Contacts missing after IOS 5 update

I updated my Iphone 4 to the ios 5. Everthing is there except my contacts. I checks settings /iCloud and contacts is checked. I think if I uncheck, my contacts will return? not sure. I am afraid to sync again, because I don't want to backup iphone with missing contacts overwriting my last backup etc.


How can I get my contacts back and sync with the Cloud?


Help..


Thanks

iphone 4, macbook, imac, ipad 2, ipod-touch

Posted on Oct 12, 2011 5:21 PM

Reply
55 replies

May 3, 2012 8:17 AM in response to malibudon

Thank you for taking up for us who are not as advanced with this stuff. I just updated to version 5.1 last night and it wiped out all of my contacts. My situation was like yours and all I could see in text messages was the phone numbers. I did not have the option to edit a name or contact information. After reading a few other posts, I right-clicked on my device and had a restore available from a backup in March of this year. I restored the phone from that backup and it brought my contacts back. I didn't even know that you could manually backup and restore your phone. I have a 3gS. After restoring everything and making sure that it was all there, I did another manual backup that way I will have it if it happens again. When restoring the phone from the March backup, it runs through the entire process of signing in with your Apple ID and then it asks if you want to backup to iCloud. It gives you the option of turning iCloud off which you can change in your settings should you want to use it later. I selected do not use iCloud and everything was restored while keeping the new software update. This may not work for everyone, but I got lucky and it worked for me. I like the capabilities of these phones but Apple has been the worst company that I have ever worked with. Every person I have talked to has been rude and treated me like I was stupid. I live in Arkansas and the Apple store in Little Rock is just as bad. They blame everything on User Fault and not on the system or software. Hope this helps someone having the trouble that I did.

Contacts missing after IOS 5 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.