sim card not valid after update to ios 5

just updated to iOs 5 on an AT&T iphone 4....says sim card not valid

Dell, Windows XP

Posted on Oct 12, 2011 6:16 PM

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301 replies

Oct 18, 2011 5:01 PM in response to JV14

JV14 - If you're having the same problem I had, it won't work. I tried this twice at the Apple store and once at AT&T and nothing work. All indications are that it is a firmware problem. So, no matter what sim you try in that phone, it won't work. I ended up getting two replacement phones from Apple, restored at home to 4.3.5, got my phone working again and am now waiting for the next update.

Oct 18, 2011 7:28 PM in response to westside03

I'm so disappointed with Apple. After having my almost new iphone 4 stolen recently, I went back to using my old 3GS. Just did a 5.0 software update and getting the message "No sim card, insert a sim card" in itunes and "Your iphone could not be activated because the activation server is temporarily unavailable. Try connecting your iphone to itunes to activate it, or try again in a couple of minutes"

The problem persisted after removing and reinserting sim card, rebooting etc...Tried the online express support in this site and the screen keeps freezing! Tried calling apple support directly and after entering the serial number the voice prompt will not allow me to talk to a tech person unless I agree to pay $35 for one-time support fee! ***! This is ridiculous! My phone was working perfectly fine before this update!

Some of you have said that the update may have damaged the sim but my sim works fine when I inserted into my old old nokia phone. Does this mean that my phone is useless now?! Is it worth to buy another sim card from my carrier and try? Any input would help. Thanks.


On another note, if so many of Apple's customers are experiencing this problem I'm so disappointed as to why they havent taken any action...another example of Apple's problem with admitting failure. I have an imac and iphone and was considering a mac book pro and this incident is making me re-think my faith in Apple

Oct 18, 2011 9:38 PM in response to MacDevil7334

Well I have bad news...Yesterday I had AT&T update my IMEI number. Tonight I decided to take a chance and update to IOS 5 once again. Well guess what I got the same message that..."The SIM card inserted in this iPhone does not appear to be supported" so it looks like it has nothing to do with the IMEI number!!!! Now once again I will have to go to Apple tomorrow and get my 5th iPhone replacement!!!!!!

Oct 19, 2011 9:31 AM in response to MacDevil7334

Ladies and Gentlemen. My phone is now working.


The porblem IS the mismatched Serial number. All you have to do is get an agent on the phone and make sure they forward you to a senior agent.


Make sure you read all the messages in this thread between MacDevil7334 and myself so that you're informed before you speak to a representative at Apple.


Basically, you have to make sure that your IMEI and your Serial number matches the IMEI and Serial number at your service provider and at Apple. Then you just need to restore your phone and, VOILA.


By the time I finished this message my phone completed its restore. I now have a functional iPhone 4 replacement - No extra cost, no second replacement.

Oct 19, 2011 10:26 AM in response to eTalisman

hi..


and for those, like me that don't have a Apple Store near by..? my nearest Apple Store stays 400 Km away...


What can i do to someone from Apple to fix the problem for me..?


I really need your help guys, because i can't make 400 Km to go to a Apple Store...


Well, I actually manage to pass the activation screen, by keep pressing Recall button technique, but now imy iPhone never have network... is allways without service..




and call them is useless, as you all know...


thank you all..

Oct 19, 2011 11:41 AM in response to westside03

My phone is also now functional.


I got through to a 2nd level technician who said my phone was reporting its original status (Spanish Vodafone, where im 3 Australia).


He got me to send through a copy of my original handsets proof of purchase with IMEI and he would link the phone back to my current IMEI.


Took about 48hours but now my iphone 4 is functional after 6 days of not having a phone.


Hope this helps

Oct 19, 2011 2:07 PM in response to Kefuan

Hey guys,

just got off the phone with both ATT and Apple

Apple had the wrong phone number linked to my phone (got it replaced in March 2011)

ATT had the wrong IMEI number linked to my number


yet, with both those fixed, my phone is still bricked.

Im not able get my SIM card out cuz i don't have that little poker thing, so the rep said that might be it.


Any suggestions?

I'm considering waiting a couple days and trying then, going to an ATT store or going to the Apple store (1.5 hours away).

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sim card not valid after update to ios 5

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