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iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

Ive upgraded all my software, OSX, iOS 5, new iTunes, etc. Now, whenever I try to sync my phone, either via WiFi or USB, I get stuck on the last stage that says, "Syncing Genius Data to Iphone (Step 7 of 7) - Waiting for items to copy". It won't complete the sync. Whats up???


Also, not all of my previous Ringtones will upload, so I cant use them. HELP!

iPhone 4, Mac OS X (10.7.1)

Posted on Oct 12, 2011 6:18 PM

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Posted on Oct 12, 2011 7:40 PM

I have the exact same problem - updated to ios5 and iTunes 10.5 today and now can't complete a sync because it's wating to genius items to copy. Kind of frustrated.

301 replies

Nov 1, 2011 12:50 AM in response to matobii

I've only had limited short-lived success with this issue. The problem keeps on coming back. It usually takes about an hour to complete a sync when the problem is there (which is all the time unless I do something that "fixes it" until it returns again the next time I try to sync).


I have reported the bug to Apple using the iTunes feedback form here:


http://www.apple.com/feedback/itunesapp.html


You may want to do the same.

Nov 2, 2011 7:56 AM in response to matobii

I had no voice memos so I had nothing to delete, and switching off Genius did nothing for me. I didn't want to do a factory reset because I was no longer sure that I had a valid backup since the sync was never properly terminating. (Also it's a pain to reload and reconfigure everything.) I was pretty sure it wasn't a specific type of file (photos, music, apps) because the sync was always stuck on the last step no matter what that last step was.


What worked for me was deleting this folder completely (I'm a Windows XP user: I don't know the equivalent on the Mac):

C:\Documents and Settings\All Users\Application Data\Apple\Lockdown

as advised by someone from Apple Support (after trying a million other things). It doesn't contain data, just sync settings that might have become corrupt. I then restarted my PC and resynced. Worked a charm! Thank you Apple Support!


iPhone 4, iOS 5, syncing with iTunes

Nov 2, 2011 2:10 PM in response to matobii

I'm having the same problem, and I sync my phone often because I listen to a lot of podcasts. When it gets caught at the last step, I eventually cancel. When I do cancel all my new podcasts are on there, but one of my smart playlists has nothing in it. All the podcasts that should be in there are on my phone, just not in the playlist.

Nov 2, 2011 9:56 PM in response to matobii

I'm having the same issue on my iPad 2 - Syncing Artwork...(7 of 7).


Windows 7 64-bit

No Voice Memos

Cache deleted


I opened Task Manager, Performance, and Resource Monitor. Checked out the disk activity. iTunes was creating a cache of ALL of my photos. I checked to see if I had inadvertantly selected to have photos sync and this is not checked. Eventually this process ends yet same status syncing.


I'm going to leave this overnight to see if it eventually finishes.

Nov 3, 2011 11:44 AM in response to Da Kid Jordan


  1. Re: iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??
  2. Oct 12, 2011 11:47 PM (in response to matobii)
  3. Hey, I was having the same problem,, i just got mine to work. Take off everything but your apps (meaning take off pictures, music, ringtones, movies, tv shows, etc just leave on the apps) Then go up to the top and go to Store and turn off Genius. Restore your iPhone (It'll ask you to back up, click yes.) Restore from back up, Let your apps come back then when those are done add each category one by one. (i.e. click Photos -> Sync Photos and let them finish, then click something else like music) Hope this helps!



Many thanks ConorCoho!

Worked for me too!

Nov 4, 2011 4:39 PM in response to Recto Bold

I just had a similar issue with my iPad 1. Unfortunately it took several hours on the phone with Apple to correct this. Basically an update didn't install correctly. It's not something I can explain how to fix but well worth the call to Apple. It won't work for you to just try to update there were a few other steps to perform. Wish I could explain it better but a call to Apple asking them to help with a bad update might help. I did have to speak with a senior rep to get this done. Good luck.

iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

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