You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

Ive upgraded all my software, OSX, iOS 5, new iTunes, etc. Now, whenever I try to sync my phone, either via WiFi or USB, I get stuck on the last stage that says, "Syncing Genius Data to Iphone (Step 7 of 7) - Waiting for items to copy". It won't complete the sync. Whats up???


Also, not all of my previous Ringtones will upload, so I cant use them. HELP!

iPhone 4, Mac OS X (10.7.1)

Posted on Oct 12, 2011 6:18 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 12, 2011 7:40 PM

I have the exact same problem - updated to ios5 and iTunes 10.5 today and now can't complete a sync because it's wating to genius items to copy. Kind of frustrated.

301 replies

Nov 14, 2011 1:23 PM in response to texfla

Not for me. Still sticks syncing my iPad. At step 7, waiting for changes to be applied.


Updated: Killed iPad sync, tried it again, let it sit there. It eventually started syncing Genius data (not sure what that is). I went into Store and turned off Genius (don't remember turning it on).


Sync completed.


I agree with the post just below mine about the complexity. You get Apple products because they are simple, elegant, and work. All this extra crap is just . . . crap!


Message was edited by: Jim McDonough

Nov 14, 2011 1:19 PM in response to texfla

Made no difference to mine. Still stuck at "step 8 of 8 - waiting for changes to be applied". Did you do a reset prior to or after upgrade ?


This is not on Apple. If i wanted this much involvement in making my electronic devices work, then i would have bought a PC and an Android. I have a housefull of Apple products that may well be changed out for non-Apple products if these annoying problems persist.......

Nov 14, 2011 11:46 PM in response to matobii

recently my iPh4 received an automatic software update through iTunes installed in my laptop. iPh4 is behaving weird since then. why I used the word 'weird' because it calls the number in ph directory by itself and sends out messages to multiple tel nos and also restricts using applications such as Skype, oovoo, weather clock, radio etc., i called the service provider in my location and took the phone to Apple's authorized dealer to fix it. they checked and asked my permission to 'reset' which they did and I was hopping to get it initialized with iOS4 (original software). unfortuantely they did a soft reset to apps and programs installed and the repair center told me iOS can not be reversed, it can only be updated with advanced version. is that true? i just want to go back to my original software which was working fine with all the apps i installed before. i nearly spent 3 wks working on this day & night. could any one help and throw some suggestion on how to get iOS4 software installed back in my iPh4 or any other software that could possibly fix the bugs and make the other apps work as normal?

Nov 16, 2011 1:33 PM in response to matobii

I've got the latest version of Lion, iTunes 10.5.1 and iOS 5.0.1 and STILL got the same problem! I've turned off the Genius in iTunes and at least it's sped up a sync of any of my devices (iPhone 4 / iPad2 / iPod Touch 3rd Gen) to about 20 minutes rather than a whole night, but prior to iOS5 is only took a couple of minutes! What's gone wrong? Most of my photos won't sync. iTunes continues to sunc after the sync has finished on the device and it has been disconnected. I've had to delete iCloud as the constant wi-fi syncing clogged up my wi-fi and ate the batteries on my devices in no time at all. Nightmare!

Nov 30, 2011 5:01 AM in response to matobii

I just got off the phone with Apple support who were very helpful. I don't know why I didn't call them earlier. Also, because the fault is related to the update, the support is free and I didn't have to pay so I reccomend calling them because my iPhone 4 has finally synced after over a month of cancelling at the last step.


What I did was:

  • Connect device and go on summary page.
  • Go to Options.
  • Select "Manually manage music and videos".
  • Select "Apply" or "Sync".
  • Then go to music, photo's etc and tick the boxes of what you want synced.
  • Select "sync".
  • Done!


Thank you Apple Support!

iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.