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iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

Ive upgraded all my software, OSX, iOS 5, new iTunes, etc. Now, whenever I try to sync my phone, either via WiFi or USB, I get stuck on the last stage that says, "Syncing Genius Data to Iphone (Step 7 of 7) - Waiting for items to copy". It won't complete the sync. Whats up???


Also, not all of my previous Ringtones will upload, so I cant use them. HELP!

iPhone 4, Mac OS X (10.7.1)

Posted on Oct 12, 2011 6:18 PM

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Question marked as Top-ranking reply

Posted on Oct 12, 2011 7:40 PM

I have the exact same problem - updated to ios5 and iTunes 10.5 today and now can't complete a sync because it's wating to genius items to copy. Kind of frustrated.

301 replies

Dec 15, 2011 6:04 AM in response to matobii

It took two months but with Apple Support's help yesterday,we found a corrupt Music Atrtist that was causing the problem. After deleting all of the music by wiping iPhone clean, restore then add music maunually by artist about 20 at a time. After hundreds of of songs added, it stopped when I got to one Artist. I deleted the music from iTunes (move to trash), poor Cheaptrick, they were the problem for me. Then sync "all music" and it worked fine. I had this problem for two iPhones and two iPads. Life is great today with all of my music, photos and Apps. Good Luck!

Jan 6, 2012 6:45 AM in response to matobii

I have tried everything to no avail. I tried deleting caches, I've deleted voice memos that never even synced to my phone, I unchecked almost all "sync-able" items and nothing. So I said screw it and I was going to deal with not syncing. I went into the ITunes app on my phone to re-download missing music and when I when into the iPod app, I noticed that my last sync attempt had duplicated some songs. So I deleted those albums off of my iPhone and tried to sync again. This time it finished. So I then deleted and re-downloaded those same albums on my computer, added those too and the sync still worked.


So to sum it up, for me, it was a conflict with music on my phone. And not just the album artwork as I had deleted all that and re-download that previously. So add another one to the check list...

Jan 24, 2012 1:21 PM in response to Byron Smith

Absolutely. It's completely broken.


I was okay for a while until I turned on iTunes Match. Now half my album art is gone from my iPad and it won't sync any more. It keeps saying it's over capacity but when I uncheck Books it ignores me and it will be checked again the next time.


This is very buggy software. Apple is supposed to be simple. iTunes has gotten out of hand.

Feb 2, 2012 10:13 AM in response to matobii

The only solution that worked to for me is to make sure that the phone has backed up recently, and then restore the phone from backup. This completely wipes the phone and it will take ages to copy everything back (I had to leave it syncing overnight), but it seems to work. All the app settings will be restored so none of you app data will be lost.

Feb 4, 2012 10:26 AM in response to huskyte

My phone is still syncing after about 10 to 15 syncs (plugged into my mac) . I have a feeling its something to do with the wireless syncing. For some reason my ipad started syncing wirelessly this morning without being plugged in and itunes gave an error of not being able to backup the ipad. Since then its had the same problem of hanging on 'waiting for items to copy'. It might be something to do with disconnecting the phone from the power source before it completes its wireless sync.


I'll let you know when I've built up enough courage to try a wirelss sync on my phone.

iTunes stuck on last stage of sync, "Waiting for items to copy", NEVER COMPLETES??

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