Hi All,
I struggled all day long with this issue and I FINALLY got it to work after much frustration and refraining from throwing my phone against the wall, but for those of you still having an issue I wanted to share what I did to fix it!
So:
- I started with all the quick fixes such as turning iMessage and FaceTime off, turning my phone on/off via the lock button and holding the home button and lock button, tried pulling my SIM card out (without rebooting the phone), tried signing in and out of my Apple ID in both, tried various combinations of signing in and out and then rebooting my phone, tried restoring my phone, resetting all of the settings BUT here's what finally worked for me, in this order:
- First ended up changing my password to my Apple ID, not sure if that matters or not but thought I'd mention it anyway
- I went into Settings>General>Reset>Erase All Content and Settings (IMPORTANT: BACK UP TO ICLOUD OR ITUNES BEFORE DOING THIS)
- I then proceeded to let my phone do it's thing while erasing everything
- Then instead of restoring my phone from back up I set it up as a new phone (don't panic you can restore it later via iTunes or iCloud)
- I was frustated because that still wasn't making it work HOWEVER I then went into iTunes and still restored it from my last backup because I was ready to give up BUT then I tried one last thing
- I pulled out my SIM card again like the first time but instead of putting it back in right away I kept it out and hard rebooted the phone (hold down home key and lock button at the same time until apple logo comes up, about 10 seconds or so)
- When the phone booted up and said "No SIM installed" I pushed the SIM card back in
- While this was going on I went into iTunes and when to the iTunes store, in the top right hand corner where it shows your apple ID, I clicked on it and typed in my password and clicked "View Account"
- I scrolled down to "iTunes in the Cloud" and clicked "Manage Devices"
-I didn't end up doing anything with the settings because I checked my phone again and amazingly my iMessage and Facetime were working like a charm.
Don't know what combination of things that it was that made it work in the end but I hope this will help someone who is as frustrated as I was!