Level 1

8 points

"There was a problem enabling iCloud Backup"

I currently have an iPad 2, and my husband has an iPod Touch (not sure of the generation - its about a year old). As of tomorrow, we'll both have iPhone 4S's. 🙂 We both use my iTuned account for purchasing apps and music. I've finally got iOS 5 up and running on my iPad, with iCloud linked to my iTunes account. I've got my husband's iPod Touch updated with iOS 5. I set it up with his old iTunes account, and put my iTunes account into the 'Store' part of the settings, as the 'Apple IDs and iCloud' document suggested to do. But when I try to set his iPod Touch to backup to iCloud, I get the following error: "iCloud Backup Failed. There was a problem enabling iCloud Backup."

Any suggestions? Am I misunderstanding how I'm supposed to be doing this? It's not a huge deal with the iPod Touch, but I want to get this figured out before tomorrow, so that I can set it up so that my iPad and iPhone both sync to one iCloud account, and his iPod Touch and iPhone sync to a different one.

iPod touch

Posted on Oct 13, 2011 2:18 AM

55 replies

Oct 13, 2011 5:36 AM in response to SimplyLKB

I can't back up on my new ipad 2 either. I installed iOS5 on my wifes ipad 2 last night and she can access the cloud just fine, but on mine I keep getting "The was a problem enabling iCloud backup." Does anyone know if it may be because we share an apple ID? Any help would be greatly appreciated

micmar

Level 1

0 points

Oct 13, 2011 5:55 AM in response to SimplyLKB

I am experiencing the same problems backing up. I am wondering if it is related to the fact that my Apple ID is an old defunct @mac.com email address which is no longer operational? The iCloud mail account has set it's self up using this @mac.com address so I can not send or receive emails via this account. Could this have some effect on the backup issue?

Oct 13, 2011 5:56 AM in response to SimplyLKB

I have a 3GS and i have done everything yet it wont back up to iCloud. Hope its fixed soon!

Oct 13, 2011 6:18 AM in response to SimplyLKB

I was having the same issue. I left "backup to iCloud" selected in the Summary Tab, then went to my iPhone 4 and turned it OFF then back ON, then hit Create Backup" or "Backup Now" (whichever it was) and it started working!!

micmar

Level 1

0 points

Oct 13, 2011 6:26 AM in response to micmar

Ok not related to the old @mac.com Apple ID. I've managed to solve that one at least.

Oct 13, 2011 6:28 AM in response to Skeetergirl

I finally recieved some clarity: If you register one ipad adn then try to register another with the same apple id, the second wont work. ONE APPLE ID FOR ONE ICLOUD BACKUP!!

Oct 13, 2011 6:34 AM in response to scottweberaz

Not true, I had both my iPhone and iPad backed up yesterday.

But now I have the same problem as everyone else cause I turned syncing off and on again. =(

arrow7

Level 1

39 points

Oct 13, 2011 6:37 AM in response to SimplyLKB

just noticed lol, although I now have iCloud backup appearing to be turned on - the switch - (but as said not working anyway), iCloud main panel on iOS says "iCloud backup is off" 🙂

mary12

Level 1

0 points

Oct 13, 2011 11:55 AM in response to SimplyLKB

You must plug in your phone and have wifi on, then icloud will back up info. It won't work unless pluged in to wall socket.

mary12

Level 1

0 points

Oct 13, 2011 11:57 AM in response to simon235

mary12

Level 1

0 points

Oct 13, 2011 11:58 AM in response to SimplyLKB

You must plug in your phone and have wifi on, then icloud will back up info. It won't work unless pluged in to wall socket.

Oct 13, 2011 1:26 PM in response to SimplyLKB

Right. So my iCloud backup from my iPhone4 is now working. Not actually if it's because of anything i did or weather the issues have been resolved.

In iTunes, with the iPhone connect throught Wifi. Set the 'BackUp' section to 'Back Up to iCloud'.

Then in Settings/iCloud/Storage & Backup. I noticed that 'iCloud Backup' was already on, i then tapped 'Start Backup'.

It's goin gto take about 44 minutes, using my Fibre Optic broadband. So it's gonna take a long time.

Mary12 says (Above) that you must me 'plugged in' my iPhone isn't right now and it's working fine.

Oct 13, 2011 1:59 PM in response to Jason Fisk

My first iCloud update is 859.5mb.

Oh, the reason i have 25GB of iCloud space is because i have a MobileMe account which has 20Gb, that was transfered over, so it's free until next June.

arrow7

Level 1

39 points

Oct 13, 2011 2:09 PM in response to SimplyLKB

just to mention that backing up to iCloud started to work again about half an hour ago here, sounds like they fixed it.

rick722

Level 1

29 points

Oct 13, 2011 4:50 PM in response to arrow7

All well on my end too. It was fixed by itself...

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"There was a problem enabling iCloud Backup"