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Level 1

8 points

"There was a problem enabling iCloud Backup"

I currently have an iPad 2, and my husband has an iPod Touch (not sure of the generation - its about a year old). As of tomorrow, we'll both have iPhone 4S's. 🙂 We both use my iTuned account for purchasing apps and music. I've finally got iOS 5 up and running on my iPad, with iCloud linked to my iTunes account. I've got my husband's iPod Touch updated with iOS 5. I set it up with his old iTunes account, and put my iTunes account into the 'Store' part of the settings, as the 'Apple IDs and iCloud' document suggested to do. But when I try to set his iPod Touch to backup to iCloud, I get the following error: "iCloud Backup Failed. There was a problem enabling iCloud Backup."

Any suggestions? Am I misunderstanding how I'm supposed to be doing this? It's not a huge deal with the iPod Touch, but I want to get this figured out before tomorrow, so that I can set it up so that my iPad and iPhone both sync to one iCloud account, and his iPod Touch and iPhone sync to a different one.

iPod touch

Posted on Oct 13, 2011 2:18 AM

55 replies

Nikos___

Level 1

5 points

Oct 13, 2011 3:36 AM in response to uzagaku

Uzagaku. Worked fine for me + without disabling encryption. However, as rick722 mentioned if you go in .Manage Storage' it is 0GB against the device. Will give it another go

uzagaku

Level 1

0 points

Oct 13, 2011 3:37 AM in response to Nikos___

@Nikos+ You'll find the Summary tab when you click on any of your Devices. It's the same place you manage the music, photos, apps, etc. for your device.

uzagaku

Level 1

0 points

Oct 13, 2011 3:42 AM in response to arrow7

@arrow7 I'm getting that too.

uzagaku

Level 1

0 points

Oct 13, 2011 3:55 AM in response to Nikos___

@Nikos+ I'm seeing that too. Will try resetting iPhone to see if that helps.

[u] Nope, didn't work. Funny that I'm seeing that my devices have been backed up in iTunes (with the "Last backed up to iCloud") but just not on the device itself.

Message was edited by: uzagaku

JDekker

Level 1

0 points

Oct 13, 2011 3:53 AM in response to uzagaku

Got the same message "a problem occured while backing up. please try again later".

Tried to reboot the iphone but that didn't help......

anyone?!

arrow7

Level 1

39 points

Oct 13, 2011 4:02 AM in response to SimplyLKB

just to correct a typo in one of my posts here (can't edit anymore), I wrote "iCloud setting in iCloud", meant in iTunes obviously 😉

Oct 13, 2011 4:11 AM in response to uzagaku

I am having the same problem with iPhone 3gs and iPad 2. I am not very good at this. Can you tell me how to find the Summary tab in iTunes that you used to reset the devices. I cannot even find it.

Nikos___

Level 1

5 points

Oct 13, 2011 4:13 AM in response to jeffreyfrommontgomery

Just connect your device to your mac and then select it from the left hand panel in iTunes.The Sumamry is the first tab, usually selected

arrow7

Level 1

39 points

Oct 13, 2011 4:14 AM in response to jeffreyfrommontgomery

once you've higlighted your device tab in the left panel, your summary column is displayed, then scroll down to get to the backup settings 😉

arrow7

Level 1

39 points

Oct 13, 2011 4:21 AM in response to SimplyLKB

there seems to be some acknowledged issues with iCloud right now >>> http://www.apple.com/support/icloud/

System Status

iCloud: Account - Users Affected: Some

10/13/2011 01:37 PDT

Oct 13, 2011 4:24 AM in response to Nikos___

Got it. Thank you.

Oct 13, 2011 4:37 AM in response to mfronmark

Ah, great! Changing to iCloud backup from the Device panel in iTunes worked now.

JDekker

Level 1

0 points

Oct 13, 2011 4:40 AM in response to mfronmark

Yes it helped in a way but did you actually get the back up to complete?!

i changed in iTunes also to iCloud backup....but the iphone icloud still can't back up......."a proble occured while completing back up, please try again later"....

Maybe/hopefully this is just a temp server issue.....

Has anyone got it to back up properly yet?

Oct 13, 2011 4:59 AM in response to JDekker

Oh.. Just when I was so sure it was working because I got the iCloud Backup turned to ON... It doesn't work when I press Back Up Now. "There was a problem completing the backup. Please try again later."

simon235

Level 1

0 points

Oct 13, 2011 5:02 AM in response to arrow7

I'm receiving the same issue. Ipad 1 installed iOS 5 and iCloud perfectly, but iPhone 3gs is having issues with iCloud back up. When I first tried to install iCloud and activate backup it came up with the message iCloud Backup failed - There was a problem enabling iCloud Backup. I turned iCloud backup off so I could start my phone. I've then gone into iCloud in Settings and tried to turn it back on but it is not working, keeps coming up with the same message - iCloud Backup Failed.

Anyone got any ideas!?! It does appear to be showing in ITunes on PC that it is backed up to iCloud but I'd like to do this on my phone obviously.

"There was a problem enabling iCloud Backup"