Previous 1 5 6 7 8 9 Next 182 Replies Latest reply: Aug 15, 2015 7:24 PM by XarthurK Go to original post
  • Icez82 Level 1 (0 points)

    Hi all,


    I have this one ringtone that won't delete off of my phone but it's been deleted from itunes.

    I've unsynced all of my ringtones, and that one won't delete.

    I've resynced them all back, still there.

    I've even dragged the file for the ringtone I deleted back into my itunes ringtone folder, synced everything, then unsynced, and that one ringtone is still there.


    Is there anyone encounter this problem & solved it?

  • Icez82 Level 1 (0 points)



    have you solve this problem of yours?

  • OldRedWine Level 1 (0 points)

    Delete the tones from iTunes (But keep original files)


    Sync phone.


    in iTunes go to "File / Import file to Library" ... re-import tones into iTunes.


    Sync Phone


    This worked for me.

  • nikkip1982 Level 1 (0 points)

    Hi, I am having the same problem with ringtones not going on to iphone. They show in iTunes under ringtones and under the ringtones tab. I have synced and unticked all and added them all again and synced done this several times and out of my 2 ringtones the oldest goes on to the phone (both of which were bought off iTunes). I have ran diagnostics and still nothing. Sometimes a message comes up on the iPhone after syncing saying 1 item could not be synced please see iTunes. When I go to ringtones under the iPhone on the left hand side bar the two ringtones are there but the one that won't sync has like a sync symbol on the left hand side and the name is grey not black like other tone. Hope this makes sense and someone can help me as I am loosing patience with iPhone and iTunes. Oh and I recently upgraded from iPhone 3gs to iPhone 4s.

  • jmcmike2 Level 1 (0 points)

    I have not read the entire thread so I don't know if someone suggested this already but my solution was to first add the ringtone to the iTunes library.


    Up to that point the ringtones showed up as greyed out under my device.  I could uncheck/sync/check/sync but that didn't help.  So I removed the greyed out ringtones from my iPhone, added the ringtones to my iTunes library then dragged them from the library to the device.  Then they showed up.

  • joaolevysa Level 1 (0 points)

    Thank you jmcmike2. That worked for me.

  • Redwolf Running Level 1 (0 points)

    I just got of the phone with Apple support-if none of the previous works for you ( it did not work for me) then with your phone open in itunes, go to your ringtone icon in the library and then drag and drop each ringtone on your device.  It should say updating... And vuola(sp?)

    Very frustrating...they cant seem to make thing obvious-hope this works for you, it worked for me!

  • Redwolf Running Level 1 (0 points)

    In addition to the ringtones not syncing i had trouble with my songs not syncing either, thought i figured that out ( using the auto fill in music under the device) but now im finding that not all the songs in the albums made it over, so im having to drag and drop those also....grrr... Again, beyond frustrating..( they were all checked and all checked were supposed to sync)

  • VonUrsu Level 1 (0 points)

    I'm having the issue. I've tried all suggestions and nothing. Ahhh!!! Very frustatring since ring tones were from iTunes. Please!! Any new suggestions?! I am not a fan of the factory ring tones!!

  • Korgüll Level 1 (0 points)

    I had the same problem until I changed my Ringtones to a bitrate of 96 Kbs. Apparantly up to a few day ago, a bitrate of 332 Kbs (for my ringtones) wasn't a problem. I also changed the duration from 30 to 10 seconds but I don't think that caused my sync. problems. Good Luck.

  • ALHASSAN Level 1 (0 points)

    Guys, I've solved this issue at my side.

    I made another copy of the ringtone file in my desktop and renamed it, then I added it to my iTunes tones library then syncorized my iphone and it worked very well.

  • Surfnho Level 1 (0 points)

    I just went to my itunes summary  (Ver & clicked the tones tab in the center, make sure the sync tones is checked, then either select All Tones, or Selected Tones, and check the ones you want to sync to your Iphone, then sync the phone.

  • yourrealdad Level 1 (0 points)

    For those of you that have the grey ringtone problems this is what worked for me. Check the ringtones by going to "sounds" in your phone (actual phone not itunes) and click on the ones that are grey in itunes, they should be there but not play on your phone. If they are like that then hopefully this should work. Delete all of them from you phone and itunes.


    All I had to do was shorten the playback time to under 30 sec. I make mine off phonezoo and just put the time 29.9 and it worked. Hopefully this helps and works for you


    This was done after syncing, updating, respringing, remaking ringtones, everything you could do and still no dice.

  • skshrews Level 1 (0 points)

    Went through this nightmare with my wife's iPhone.


    Copies of 2 ringtones, purchased from iTunes, would not sync from Macbook Air(Lion) to iPhone 4S (latest iOS). Tried dragging to iPhone folders on desktop, unsyncing-syncing, resetting iPhone-nothing worked.


    Finally, made a copy of each ringtone.  Deleted from iPhone iTunes ringtones folder 2 "grayed-out" copies of the ringtones that were not syncing and were apparently in some sort of syncing "limbo".  Placed the 2 "copies" of the ringtones into the iTunes "tones" folder on the Macbook Air, then synced.  This finally resulted in a transfer after a considrable period of wasted time.


    In the Android world, USB mass storage setting saves you from this grief.

  • sigma746 Level 1 (0 points)

    I did this and it worked for me. It took awhile for me to figure it out since the forum had so many various fixes. I just bought my 4s last week and had custom ringtones on my itunes. It doesn't creat a Custom section, but the custom tones are divided by a thicker gray line in ringtones. Whew! That took a looooooong time. Thank you shardsofblue.


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