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10.7.2 Bluetooth problems

I am having trouble with my bluetooth mouse after upgrading to 10.7.2 and the associated iOS 5 upgrades. The mouse keeps losing its connection. I've turned bluetooth off, trashed the preferences, rebooted and repaired both the keyboard and mouse but the mouse keeping dropping out. Keyboard seems ok. Anyone have any ideas?


Regards Len

Apple TV2 iMac, iPad1 IPod4 iPhone4

Posted on Oct 13, 2011 8:38 AM

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Posted on Oct 13, 2011 9:37 AM

Answered my own question I think. After searching the BB I came across a suggestion as follows:


1) SHUTDOWN the computer

2) power off keyboard & mouse (hold power for 5 seconds)

3) power on computer

4) allow computer to come up and say there is no keyboard & mouse connected. at this point, power ON the keyboard. this should put it into pairing mode. re-pair it when prompted, and yes hit the enter key. Then do the same for the mouse.


I tried it and it seems to work now (1 hour) after having the mouse lose it's connection every 10-15 seconds since my software updates.


Good luck to all.


Regards Len

54 replies

Oct 21, 2011 9:45 AM in response to hornshwangler

This summer I installed 8 GB 1067 MHz DDR3 on my MacBook (Unibody, late 2008)

Officially 8GB is not supported

http://support.apple.com/kb/HT1651?viewlocale=de_DE#link2

but the hardware is compatible with 8GB (Step 12)

http://www.ifixit.com/Teardown/MacBook-Unibody-Model-A1278-Teardown/589/2


Do you really think that this could cause the trouble???

I don't think and hope so...

Oct 22, 2011 10:26 AM in response to goegele

That could go either way. Apple does update machine firmware when it rolls out these major upgrades. Some of the smaller "all in one" updates will, as well. Especially if there is a pressing need. I don't think that they would just shut the door on a convenient upgrade of older hardware. There's not any financially motivating reason. In fact, keeping older hardware in the market has been one of Apple's strengths for decades. You only upgrade when you want to. Look how long they supported Carbon executables after moving on to Cocoa. From a purely technical standpoint, if you haven't had a problem yet, it is PROBABLY not a factor now. Also, I can't really see why the effect would be to hose your mouse. There are much more memory dependent Apps.


I know that you are looking high and low for a solution. Despite my banter with H, I'm not going anywhere while people are still having issues. Maybe I can help. Maybe not. My Solution post does actually work for many people, including myself. The remaining issues are concurrent problems, like Len's and the headphones, and Microsoft BT mouse users.


I FLAT OUT CANNOT BELIEVE I'M ABOUT TO SUGGEST THIS, BUT HERE GOES! "...though I suffer the slings and arrows..." Ducking now... INCOMING!!!!!!! you could try installing the microsoft intellipoint for mac stuff, to see if you get any improvement. Okay, I'm still here. The color is coming back into my vision. Heart rate is below 140 now.


My research on the Microsoft users falls into two categories. Gamers, and everyone else. Often, gamers will have issues of "sniper lag," my term, where the mouse has entered idle mode from a lack of activity and the first motion of a sniper moving to correct aim for a snap shot will be missed as the mouse transitions from idle to active. On the other hand, there have been problems with IntelliMouse mice dropping the BT connection in "Dormant" mode. "Dormant" mode seems to be the culpret here. Generally, the mouse will enter it Dormant mode after 10 minutes of inactivitiy, but many gains in battery life are a result of dropping to Dormant mode after shorter periods of inactivity. In an ideal world, the Dormant mode IntelliMouse would reduce only it's sample rate on the optics and not fiddle with the BT connection. In the real world, the BT connection is what eats power, so reducing radio power, sending "keep alive" packets less frequently, and other tricks can have a fairly large impact on battery life. Normally, such tactics will not negatively impact the typical user.


I have begun to suspect that there may be a problem cropping up as Apple has moved to the BT 4 specification. BT 4.0 is the low-power, energy saving spec. It's possible that a very strict adherance to the spec by tweaking the settings of older "pre-4.0" hardware may be resulting in dropped connections. Whether this is due to the Microsoft implementation of the BT spec, or Apple's I cannot say. In any event, that's my thinking on your mouse problem. I'm willing to keep trying as long as you are.


Let me know if you try the IntelliPoint software, and whether it helps.


Cheers!

Cal

Oct 23, 2011 8:24 AM in response to Caltain

Hi Cal, back to square one unfortunately. It wasn't 7.5.2 as I reverted back to 7.5.1 and the dissconnect was still present. So I'm back to thinking its something tweaked in 10.7.2 perhaps as you've suggested it has something to do with power management of BT4. I also played around with the radio channels, wide channels etc. of the TM/router and again to no avail. There may be a connection to Time Machine's backups I'm not sure. Pretty frustrating and I'm running out of options it appears. Makes it pretty hard to use CAD on the machine so it looks like I'll be back to a wired mouse for a while. Len

Oct 23, 2011 11:08 AM in response to Caltain

quote:

Have any of you tried connecting your bluetooth mouse without the Microsoft drivers? You wouldn't be able to configure your additional buttons and special features, but it would help to know if the Intellipoint code is a factor in this problem.


I dont have the Intel drivers installed, never have, only stock Apple ones.


Matt


----


This guy has the same problem without IntelliPoint Drivers, so they aren't the cause...

Caltain wrote:


Okay, I couldn't remember for sure. You willing to try rooting them out and getting back to the basic drivers?

10.7.2 Bluetooth problems

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