Safari crashes on iPad after ios 5 update

Anyone elses Safari crash constantly after updating your iPad 1 to IOS 5? Try surfing Apple's own website. Thanks

Posted on Oct 13, 2011 9:34 AM

Reply
612 replies

Jan 22, 2012 3:35 PM in response to McQ14

A DFU restore was done twice on my iPad 1. Once by a genius and a second by me just this morning. The reason I did another this morning is that after I read George's post of a couple of hours ago I went back to his original post outlining what exactly he suggested. I saw that he suggested resyncing the newly restored iPad after the DFU, the restore as new iPad, the reloading my apps, in this order. I hadn't done a resync via direct connection to my iMac and iTunes the first time so, even though this didn't seem super important, I decided what the heck and gave it a whirl. I watched a couple of YouTube tutorials of how to correctly perform the DFU and did it correctly after one failed attempt. I then followed the exact procedure outlined by George. Exactly.

So, now I have a newly restored iPad after a DFU restore and restored as a new ipad, with no old data on it. I will not have any cache to test that pesty problem, but my calendar did load events. This seems to always be okay after restoring but starts to fail over time. Next, I tested opening something that crashed six times in a row for me last week (in iTunes there is a picture/link for a movie called The Broken Tower that when I tap it, it crashes iTunes every time. Interestingly, if I type the movie title in the search bar it opens fine). It crashed. Next, I tried Alick's favorite crash site, the Lion video in portrait mode, and, sure enough, it crashed.

Alick, you summed things up nicely. All we can do here is report what our experience is. I know it may seem to George that we have all done something wrong since we have not experienced his fix. That's not the case.

I hope everyone here who hasn't provided feedback directly to Apple (this forum isn't a direct line to Apple) does so. And, please, if you feel comfortable, allow Apple access to your crash reports via settings on your iPad. I was told that the Apple techs do review these reports.

Thanks for your time.

Cynthia

Jan 22, 2012 3:52 PM in response to petemj23

Well.


Despite my insistence that I don't do workarounds, I have done every one here that has claimed success. I did a full wipe and restore. I added all my old aps one at a time. Taking time after each to see if problems would return.


My original iPad is running smoother. So long as I don't ever let multitasking get outa hand. I still get some keyboard lag and I have had about 5 crashes browsing in safai in a week (giant improvement!). Still a few aps are not running as well as before ios5. Overall though I have improved the situation to a workable one.


Still not happy. Hope for a real fix from apple in the future as even in this improved state my iPad is a shadow of what it was before ios5.


The reason I paid a premium for a device that is locked down, heavy on expensive apple only accessories. Two things. Aps and stability. I'm down to only the aps. If I was buying a tab today god knows it wouldn't be an iPad 2.

Jan 22, 2012 6:58 PM in response to cynthiafromNB

I just finished filming successive videos of my iPad trying to view the Lion OS video, even in Landscape View, and Safari closed out every single time. 100% perfect record for me, over 10 attempts. Now I have to figure out who to send them to.


Hoping the crash reports get noticed, as my dozens and dozens of other ones are hopefully being looked at too. Today alone, "The Daily" crashed five times on me. Safari twice (apart from the video tests).


Apple. Please! Acknowledge this issue.

Jan 23, 2012 1:06 AM in response to petemj23

Let's get this straight, because I have been following this discussion ever since my iPad1 is going nuts.


I have purchased an ipad2 for my daughter. It NEVER crashes. Never ever! My mates at work in my office have an ipad2 each. That's 3 in the office. NONE of them crash. EVER. They were amazed when I showed them this article. One is a very heavy user into huge rpg games, constantly onine with facetalk and all that stuff, another one is a power user, while the last one uses it simply for media consumption. None of them ever experienced a single crash.


I have, on the other hand, an original ipad, which has, lately, become a devil. It is driving me nuts, sometimes it is a couple of days without a crash, and sometimes I get three in an hour, mostly on Safari, but now seems spreading to other apps.


I have done everything imaginable.. to no avail... the only thing that helps is a full power down... that seems to help a lot...


For those really wanting to, THERE IS a way to get back 4.xx , but then you lose icloud, which, to me, is incredibly important and useful... you just have to know where to look...

Jan 23, 2012 8:14 PM in response to petemj23

Update: Took my replacement iPad back to the Apple Store for a Genius Bar appt. I was able to demonstrate several of the crashing issues to them, including the OSX Lion video from Apple's site. The Genii were blown away.


They kept asking questions and trying to find some way that I had done something wrong. Improper restore, bad backups, etc. but they were unable to because everything that's been done to that iPad had been done all by them, according to Apple's instructions.


Since it was a brand new iPad from their store, replacing the one that had been crashing, they had done all of the restoring, checking of apps, etc. And since it was crashing right there in the store by using various apps (I used the ones that always crash on me like "The Daily", Angry Birds, Zite, and my even Field Runners) they couldn't believe it. They looked for apps running in the background (nothing), and they were just blown away!


So, they want to escalate it to engineering. I told them fine. They took that new iPad, gave me ANOTHER replacement, and got that one up and running.


I got it home, and actually read "The Daily" all the way through without a crash! However, the Apple page with the OSX Lion demonstration video still caused Safari to crash!


Progress is slow, but it is progress.

Jan 23, 2012 10:21 PM in response to McQ14

you certainly are tenacious, good for you! I also tried that video with my iPad, which has been running pretty smooth and it crashed also. I did find that if I closed all the other tabs it played fine, but open just one tab and it wouldn't play. Just tells me that the new safari with tabbed browsing is a memory hog. The iPad one doesn't have that much RAM to begin with, 256 Meg vs 512 for the iPad 2. The other videos on the Apple web site played fine, and I can play videos every place else plus Netflix streaming has no problems, I not sure why that video is so bad, but to not play a video on their own website is pretty bad.

Jan 24, 2012 1:56 PM in response to petemj23

My 1 has been doing the same. Have the same experience with the Lion video as Alick. So strange it will work in portrait but not landscape. I'm not doing the restores or turning crap off, it sounds like it may or may not help. The solution is for 5.1 to fix it. I heard it was released to developers quite a while ago, seems like it would have shipped by now.

Jan 24, 2012 5:09 PM in response to brom1212

Brom1212,

This whole issue has gotten completely out of hand. I'm using my Fire to reply as the iPad1 has become little more than a large, unweildy and frankly ugly paper weight. I will give Apple one more OS release to get it right and if they don't I'm getting rid of all their stuff and waiting for Windows 8 to hit the market. I bet there will be some killer tablets when that happens. Heck to tell the truth the Fire ain't all that bad even with.its limitations.

Best of luck to you and everyone suffering with the Apple problems!

Tom

Jan 25, 2012 8:52 AM in response to petemj23

Regarding the Lion video and javascript, if I have javascript turned off I can "click to watch" again, and it won't crash, but if I enable javascript and click on it, it crashes.

Next step is a full factory restore and see what happens. If it works with that, I will restore it again from my icloud back up and see what happens. If it starts crashing again I'm off to the apple store to see what they say. (I have an ipad 1 that I bought 2 weeks after they shipped.)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari crashes on iPad after ios 5 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.