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iCloud Contacts Will Not Sync

I haven't seen or found an answer to this yet today in searching the existing discussion so wanted to post my own topic on it. I have an iPhone 3GS and an iPad2 Wi-Fi only. Both have been updated to iOS5 without issue. However, iCloud does not want to import all of my contacts so that I can use iMessaging across the devices.


I researched a bit and it seems that both devices believe a bulk of my entered contacts exist on my work Exchange server and not previously locally on my iPhone, or in iCloud now. Since they are not on the devices, iCloud doesn't want to recognize them. I'm not sure how to fix this. I changed and reviewed all the iCloud and iMessaging settings on both devices, and even added my work email address to my Apple ID account, but no dice.


So, question is, how can I get iCloud to understand my Exchange contacts? I have not installed the Windows PC iCloud control panel as I wasn't planning on syncing iCloud to my PC. Is this needed to sync the other way, from my work PC with Exchange on it to iCloud?

Posted on Oct 13, 2011 10:45 AM

Reply
198 replies

Sep 29, 2013 6:37 PM in response to Higgsinspace

Thanks for your article. After spending days researching, your article did it for me. Like you I needed to use Google contacts as a central cloud storage for my contacts. I have a question though, why did you not recommend 2 way sync on the Mac using Contact Sync.


I first of all deleted all the contacts on my mac, then dis a one way sync from Google - Mac and all my contacts and groups are now in Mac. Since I have disabled the CadDAV account on the Mac Contacts Application, why cant I use the 2 way sync functionality on Contact Sync. This way i can add contacts on my contact app in addition to my phone and online via gmail.

thanks


Chuma

Sep 29, 2013 6:50 PM in response to chumac

I think a few things have changes since I posted my article. Cobook removed support for Google Sync a month or so ago. What used to happen is if you synced with Cobook and checked 2 way sync in conatcts you would get duplicates, this was actually under the guidance of the Cobook devs.


Since Gmail now supports CardDav, its easier to set up a gmail contacts CardDav account in both mac contacts and across all of your iDevices, effectively completely replacing the iCloud contacts.


However, I had noticed duplicates using 2 way sync from iCloud contacts into gmail using the check box within contacts. This was well over a year ago however.


I would say if you sync with gmail from contacts using the check box, dont use gmail carddav on your devices, use icloud. you would then filter a back up copy of your contacts to gmail from your mac only.


Alternatively, just use Google for conacts across the board or use icloud across the board.


Not gospel mind you, this is just what worked for me at the time.


Some folks seem to be having no problem with iCloud contacts these days, which is cool. Just make sure you have multiple backups of your contacts before you experiment.


Cheers

Dec 2, 2013 11:03 AM in response to missingsc

My issue was the following:


- New contacts added to phone will stay on phone and NOT merge to iCloud.

- New contacts added to Mac will stay on Mac and Not merge to iCloud.

- iMessage on Mac to new contacts added on iphone would not display contact name.


This fixed my issue:


1- Re-enter icloud password on iphone.

2- Turn off iCloud contact

3- Select keep contacts saved on phone when prompted

4- Wait for iphone to turn off contacts.

5- A few minutes later turn contacts back on.

6- Select Merge when prompted.

7- A few minutes later, all iphone contacts are merged with icloud and mac picks up all new iCloud contacts.

8- Optional, you can sign off icloud on Mac and sign back in. (ensuring contacts is ON on Mac as well).


R/

Jan 6, 2014 6:55 AM in response to adiare

I've just worked through the same issue - iPhone, Mac and iPad Contacts not synching with iCloud or each other - but not the same way, in case anyone else finds the above steps don't do it for them. They did not fix the problem for me. Additionally, just about all the Mac CPU time was being consumed by whatever process kicks in when iCloud synching is not successful, to the point where all 16GB of RAM on my Macbk Pro were in use and the machine started running out of RAM, even if I was only running Mail and a browser. Kind of like the good ol' days of a Mac LC, when the interwebs were all AOL, all the time, and crashes were hourly, if not more than.


Pls note: I had previously backed up all Contacts from my MacBk and then restored them, which probably was backing up and restoring the real problem, along with the contacts. One big clue here was that the Contacts app would crash out after about 15 mins of being active on the MBP. Regularly, like clockwork. So whatever record in Contacts was diseased was corrupting the entire Contacts app, which in turn consumed the full 16gb RAM and MBP processor, then freezing and locking up the MacBk, as well as preventing the iCloud sync process from proceeding. Kind of annoying.


To get out of this ****, I tried several of the techniques identified in this discussion; they did not solve it for me. This set of steps did finally provide deliverance:

1. Backed up all contacts from Contacts app on my iPhone using the Easy Backup app and emailed that backup to myself. Also saved it onto my Dropbox acct.

2. Deleted all contacts from the MacBk Pro Contacts app. Restored contacts from the iPhone/Easy Backup copy I had emailed myself.

3. Tested sync process amongst all devices and on iCloud. New records entered into each device now appear on all others within seconds. And the MBP can actually perform computing functions again, like a real computer. It's alive!

Feb 3, 2014 8:29 AM in response to chredmond

I have tried all the ways you suggest but I cannot succeed on that


I have 1339 cards on gmail and 1291 on icloud


I used to have it synchronized every time i put a new contact on either one.


one more thing is that on MAC contacts prefs on My MAC account it has nothing under 'Account Information'


it is really empty


please, give some advice


thanks

Mar 3, 2014 8:12 PM in response to attagrl

Well. All I did as you said. Turned off IOS devices iCloud Contacts but in addition turned off also contacts in iCloud on the Mac Air then turned iCloud Contacts back on on IOS devices then turned back on iCloud contacts and BAM the icloud synch occured as adertised (But hardly automatic i'd say). Automatic function for iCLOUD SYNCH OF CONTACTS IS BROKE. That is from an iPhone 4S with current IOS and 10.9.2 Mac Air.

Jun 17, 2014 5:53 AM in response to missingsc

Isn't it so sad to see a great company gradually shrink into the dust!

Having done some programming I took pride in fixing all reported bugs overnight and apologising to my clients for inconvenience. Apple programmers could fix this bug in a couple of days so WHY DON'T THEY? It is the year 2014 and Apple Contacts on my iMac can't even handle alphabetical order! The cloud is a disaster.


I don't want "workarounds"; I want fixed programs! We should not be using these forums to come up with solutions to Apple's weaknesses. Fixing their troubled products is Apple's job. We can use the forums to report problems, to ask about more technical aspects, to suggest new modifcations and uses. But I would suggest respectfully that the forums are not intended to be a DIY fix Apple workshop!


APPLE - WAKE UP AND DELIVER A PRODUCT YOU CAN BE PROUD OF!

Jun 17, 2014 7:53 AM in response to redisle

I am in complete agreement. I (and many others) first reported this bug in the very first iteration of the technology - years ago - and Apple have still not fixed it. Amazing - the engineers are quite aware of the problem, as I spent nearly 2 hours on the phone with them when the technology first shipped. Seems pretty clearly a management decision that it was 'good enough', which seems to be the operative criterion applied to their whole cloud platform.

iCloud Contacts Will Not Sync

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