Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud Contacts Will Not Sync

I haven't seen or found an answer to this yet today in searching the existing discussion so wanted to post my own topic on it. I have an iPhone 3GS and an iPad2 Wi-Fi only. Both have been updated to iOS5 without issue. However, iCloud does not want to import all of my contacts so that I can use iMessaging across the devices.


I researched a bit and it seems that both devices believe a bulk of my entered contacts exist on my work Exchange server and not previously locally on my iPhone, or in iCloud now. Since they are not on the devices, iCloud doesn't want to recognize them. I'm not sure how to fix this. I changed and reviewed all the iCloud and iMessaging settings on both devices, and even added my work email address to my Apple ID account, but no dice.


So, question is, how can I get iCloud to understand my Exchange contacts? I have not installed the Windows PC iCloud control panel as I wasn't planning on syncing iCloud to my PC. Is this needed to sync the other way, from my work PC with Exchange on it to iCloud?

Posted on Oct 13, 2011 10:45 AM

Reply
198 replies

Apr 13, 2013 6:53 AM in response to Fozzieb

Could you explain what went wrong here and how you fixed it?


PS: How did you get a count of number of contacts in each Location?

Fozzieb wrote:


OK, all working now.


The last 61 contacts that were mising from the web hand to be removed and added as a new contact, it must have had some info from Outlook that was not displayed.


I now have full sync between everything 🙂


Cheers

Apr 13, 2013 6:55 AM in response to Higgsinspace

Higgin - I was just advised to start using iCloud for Contacts saving in addition to iTunes Sync.


You dont recommend it do you? Unstable? Unreliable?

Higgsinspace wrote:


1. Install Cobook on you mac http://www.cobookapp.com


2. Set it up so that all your local contacts sync with google/gmail. You can also add in Facebook/Linkedin/Xing etc. All your local mac users and groups will be migrated to Google cloud.


2.a Disable native sync with Google in contacts app (address book) on your mac.


3. Once this is done, verify by logging into gmail and checking contacts. If all there..


4. Add a CardDAV account to your iPhone/ipad by following these steps stepshttp://techcrunch.com/2012/09/27/google-introduces-an-easier-way-to-sync-gmail-c ontacts-to-your-iphone/


5. Once Sync is complete you should have all of your Google contacts synced back to your idevice from the Google/Gmail cloud. This is process is like Vacuuming all of your local Mac contacts into Google, then pulling back from Google onto your iDevice.


6. Disable icloud contacts on your phone and use only Google contacts. If you use Google CardDAV contact only, this will be you new cloud storgae for all contacts and groups.


7. THere is an app called Contacts Sync for Google mail, only use this to sync from gmail contacts back onto your mac if you want to use the Apple built in contacts. Dont sync from your mac to Google mail. https://itunes.apple.com/au/app/contacts-sync-for-google-gmail/id451691288?mt=12


8. When you add contacts to your address book, use either your mobile device or the gmail browser


This all seems to work for me and i haven't lost a contact in about a year.


iCloud should be taken offline and fixed. Definitely not to be used for business.


Works like a charm

Apr 16, 2013 3:31 AM in response to Higgsinspace

Higgins - So the above steps you have outlined should work to Automatically Sync with Google Contacts. Right?

Higgsinspace wrote:


Yeah, I've had major issues with iCloud sync (as have most on this thread) using Google is supported by Apple and they seem to manage sync via CardDAV, which i've been using on other accounts for some time. Very reliable IMO.


Your choice though, if you start missing conacts on your devices when using iCloud, give my method a try.

Jun 9, 2013 12:50 AM in response to missingsc

I am also having a sync problem but I don't believe many who are offering answers understand the issue. I write/make/create a 'new' contact on my IPHONE 4 address book. I wait for it to sync over air. Yes, on my MAC and on my IPHONE I have it set up to sync over air. That is what it say on the INFO tab on the IPHONE page of the Itunes when I connect the IPHONE to my MAC.


No, I will not turn off the over air sync, I do not want multiple duplicates of my addresses!


On my IPAD I have no problems, my notes sync, my address book syncs but it does not do it from Iphone to MAC???

Jul 4, 2013 1:03 PM in response to missingsc

Had the same issue that my contacts in my iPhone 4S were not syncing to iCloud to my other iOS devices. I read these steps: on the iPhone 4s go to Settings>iCloud>Contacts Turn OFF, now do the same on all iOS Devices. The go back to the iPhone 4s Settings>iCloud>Contacts Turn ON, now do the same on all iOS Devices - and it worked all my Contacts are now synced thankfully. Apologies if this was already posted in this forum! 🙂

Aug 20, 2013 7:56 AM in response to missingsc

I had a similar issue when adding a contact on Mac. It would not go into my iphone contacts. Here was my solution for myself and it worked: Best of luck!


  • Under system preferences: internet & Wireless: iCloud
  • Uncheck contacts box
  • You will be asked: Select “keep contacts” to keep a copy of your iCloud contacts on your Mac. Do this.
  • Then go back in and recheck your contacts box.
  • New added contacts you added from the Mac should now appear on iphone.

Aug 22, 2013 3:52 AM in response to missingsc

“...am I missing something”?


Here is what you do.


Some people above may have posted answers to this thread way too long ago, when there was no iTunes 10, nor iPhone 4, so their solutions may differ to how backing up an iPhone presently goes. Also, “sync" used to mean replacing all the stuff in your iPhone for what you had in your mac, thus your iPhone could be completely erased, depending on your options. Not anymore.
It is always good though, just as a precaution (since you may still be running an older version of iTunes/iPhone) to follow these steps below in order to get your contacts from your iPhone nicely copied into your Mac -- if that is what you want to do:


(these are directions for iTunes 11.0 on a Mac OS X Lion or Mountain Lion. and iPhone 4.3.5 (or iPod Touch 4), but it may be very similar to other previous device versions; or while running iTunes under Windows OS)
BEFORE hooking up your iPhone to your Mac:
1 Launch iTunes ;
2. GO to iTunes menu and choose PREFERENCES;
3. Under PREFERENCES, check mark the box which says: “Prevent iPods, iPhones, and iPads from syncing automatically.”;
4. Now you can hook your iPhone up to your Mac;
5. On the left side panel, under Devices, highlight “YourName’s iphone” (where “YourName" is your name); 6. Click on the Info menu (on iTunes’ right panel);
7. Unmark all boxes (ie. Sync address book Contacts; Sync iCal Calendars; Sync Mail Accounts; Other; Advanced; making sure nothing is marked);


NOW, while “YourName’s iPhone” is still highlighted:
8. Press and hold the CONTROL key on your keyboard and click over “YourName’s iPhone,” then choose Back Up from the drop down menu that appears (this will back up your iPhone's most recent Data into your Mac);
Now you are safe -- if anything goes wrong from now on, you can still retrieve all your info by doing a restore, later on.


9. Once your back up is all done, and with “YourName’s iPhone” highlighted still, choose INFO from iTunes' application right panel, again;
10. Now, mark the box which says ”Sync Address Book Contacts” and also the box right below which reads, “All Contacts”;
11. Now, go to the bottom of the Info window and click on Sync.
It will then give you an information screen with the changes that will be made to your computers' Address book with as much detail as you like.


Let me know how this works for you!


In the future, if you are running the latest version of iTunes and iPhone iOS, you can sync as often as you wish when connecting your iPhone up to your Mac’s iTunes without having to back up your iPhone first, because iTunes will always back up your iPhone apps and other Data first anyway and then iTunes will sync.

Aug 25, 2013 11:40 AM in response to missingsc

I have struggled for 3 days trying to get all 66 contacts from my iPad 2 to show up in iCloud. After much reading, I figured out all my contacts had been linked to my work email which uses Microsoft Exchange. When I would tell my iPad to update to iCloud, it would say it could not merge Exchange. So, I went into Settings, Mail, Exchange account, turned off Contacts. Of course all of my contacts were gone from my iPad but that was okay. I entered each one manually. They are now all on iCloud AND showing up on my new iPhone. Praise God! Now on to getting ready for our new school year!

iCloud Contacts Will Not Sync

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.