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iCloud deleted my documents. How do I get them back

I synced my documents with icloud last night on my iPad and iPhone and everything was worked flawlessly, but this afternoon I launched pages on my iPad and all my documents appeared for a brief moment then the disappeared. The same with my iPhone. These were important documents that I use for class. I am assuming this is a flaw in iCloud. Please help me get these back! Thanks!

iPad 2, iOS 5

Posted on Oct 13, 2011 5:58 PM

Reply
313 replies

Oct 1, 2014 7:24 AM in response to JeanFlitz

For the second time in two years now iCloud has deleted all of my Pages documents off of my iPad!


Because of the disaster that first happened to me where I lost three months worth of invaluable work, I have since backed up everything multiple places and I do not trust iCloud at all whatsoever. And here they did it to me again.

I have an iPad 3 that I updated to 8.0.2 following after a week of sluggishness using 8.0.

I had all manner of problems getting it to synch and finally had to restore the iPad to factory settings. Then I managed to restore it to my previous backup from days earlier. Again, I encountered all manner of synch errors with it not loading apps. After more than a day of trying to get it to finish syncing it finally did and everything seemed fine. Until that is, I opened Pages last night and all of my documents were missing. More than 75 of them. They are still there in the cloud and I can access them from my desktop but the iPad, despite having all the settings for iCloud the same as they always have been, is telling me there's nothing there when I open Pages. What a cluster-F.


Face it Apple, your software is continuous crap now. Who worries about malware or viruses when IOS 8 is a virus.

Oct 1, 2014 7:49 AM in response to JCX2009

The reset is what deleted your data and it warns you. If you have a Mac synced to the iPad and use Time Machine I have posted a recover process. I have close to 800 Pages documents and in the process of updating to iOS 8 my wife needed more space. Since she doesn't create Pages documents with the phone, the app was deleted. There goes the data, too, all 800 documents. The multiple backup nature of the whole system saved us from ourselves. There were warnings every time we were about to delete data. We needed to slow down and consider the nature of the warning. Hope this helps.

Oct 2, 2014 6:44 AM in response to Anonymous us

Do you have a computer connected to iCloud?

if so, is it a Mac?

if it is a Mac do you have Time Machine operating?

DId you reset your iPad to factory default?

DId you delete the affected apps to get some space temporarily?

If you have a Mac can you see the iCloud documents from the affected provram on the computer or iWork online?

If you have a PC, can you see the documents from iWork online?

Mar 27, 2015 10:33 PM in response to ryanfromnesbit

Is there ANYONE out there with a fix?


I've been reading horror story after horror story and I haven't seen a fix, unless I missed it.


Where are the so-called "Geniuses?"


Why isn't apple answering this question or finding a solution.

My turn: I lost some files that I saved and saved and saved again and now things are just missing.


I should have never trusted that apple could manage an icloud system; now I'm so screwed.


Thanks apple.


Unless a person reading this has a fix, please don't email me explaining how it's all actually my fault.


Thanks.

Mar 28, 2015 12:53 AM in response to The Chutaro

I like your style! No Apple geniuses here, just Apple fanboys who, as you suggest, think that any defect in an Apple product must be the fault of the user.


My fix (well, workaround I suppose) was simply to stop using Pages on my iPad, so I don't have to touch the Black Hole that is iCloud. Now I use Google Docs. I'll never again risk my hard work with Apple's jittery iCloud.

Mar 28, 2015 9:06 AM in response to charlescor

I Like Your Style.


When you moved your materials from 'the blackhole' of iCloud doom, did you lose any thing else?


MY fear is more lost documents, but even worse, as I've read about people who've had their documents magically return, which lesds me to thinm there coild be some magic fix that might not return IF the files aren't there.


What at do you suggest, leave my life's work, in the hopes a "Genius" will have da solution, should they be allowed out of their mother's basement or move immediately, flipping the bird and never to look back?

Apr 2, 2015 10:21 AM in response to The Chutaro

I was doing research on this problem for a friend and found this answer (which worked and retrieved all of her pages and numbers docs back onto her iPad).


1. Make sure that you're connected to the internet on your iPad.

2. Go to settings and then select iCloud.

3. If you have iCloud drive select it - If you don't then select "Documents and Data".

4. Turn on syncing for Pages, Numbers, and Keynote.

5. Exit out of settings and then return to the main settings menu.

6. From settings, go to Pages, then select "Use iCloud".

7. Do step 6 for Numbers and Keynote as well.

8. Close out of settings.

9. For good measure, restart your iPad.

10. Wait a few minutes, you should start to see your documents for each app reappearing. It might take a while for everything to download.

11. Back up all your docs to an external source (DropBox works wonders!)

Oct 6, 2015 3:42 AM in response to ryanfromnesbit

When I upgraded to El Capitan, my iCloud Drive files (40gb) were wiped from all of my devices (MBP, iPhone, iPad). I panicked and called AppleCare and they acknowledged that they have experienced some disruption of iCloud files during the El Capitan upgrade.

1. She had me go to www.iCloud.com.....All of my files were still there! (I could breathe better!)

2. On my MBP, they had me go into System Preferences>iCloud>

3. Check OFF iCloud....and check it back ON. (It will give you a warning that "all files will be deleted from this Mac"....)

4. The files SLOWLY began downloading from www.iCloud.com...all my devices can now once again access iCloud.

I am now backing up all of those files onto a separate hard drive as well (I have learned my lesson about iCloud and all Cloud storage....)

iCloud deleted my documents. How do I get them back

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